PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love this product, used on my artificial grass and its work like a magic. The urine smell disappeared after applying for 2 day. Will buy this product for sure in future.”

Helpful Report

Posted 2 years ago

“PetLab products are amazing! My elder cat keeps having accidents. The laundry liquid & pee remover are fantastic. The only product I’ve ever had that gets cat pee smell out. 😊🍒🌸🐱🐱”

Helpful Report

Posted 2 years ago

“This is the best cleaning product for stains and smells. I have three cats, so it's perfect for when the odd vomit happens on carpet! Highly recommend. It lasts ages too.”

Helpful Report

Posted 2 years ago

“Having recently installed 100 Sq. metres of artificial turf and the owner of 3 dogs, it didn't take long before that we started smelling that stale urine smell. After seeing an ad for Pet Lab's Urine Stain & Odour Remover we decided to give it a try. Quite simply, it works!! Not only does it completely remove the urine smell, it has a nice vanilla odour.”

Helpful Report

Posted 2 years ago

“A must-have with a new puppy! Works great, removes smells effectively and has a pleasant scent to it unlike some other enzyme cleaners out there. Would recommend.”

Helpful Report

Posted 2 years ago

“Very happy with our purchase, great for cleaning the wee pads we use on our balcony”

Helpful Report

Posted 2 years ago

“Great product, smells amazing and makes me feel like everything is clean and disinfected. I use it on our balcony when the dogs miss the pee pads!”

Helpful Report

Posted 2 years ago

“I received my pet mats (finally after them not turning up he first time) but the staff were amazing and got my delivery sorted. I love the mats, my floors are much cleaner now, as the dirt doesnt come in. I have my own dog plus look after 2 other dogs three days a week, so the mats make my life so much better. Thank you.”

Helpful Report

Posted 2 years ago

“Best stuff l have ever used, l have tried a lot of pet sprays and pet lab is far better than any thing else I’ve tried, it is great as a pre stain wash, l spray my dogs beds with it, l find it great on a lot of things, would recommend”

Helpful Report

Posted 2 years ago

“Fantastic Product! Leaves my home smelling Clean and Fresh!”

Helpful Report

Posted 2 years ago

“Very good product and excellent customer service.”

Helpful Report

Posted 2 years ago

“Grubby Paw Doormats - fantastic - non slip back - my spoilt blue cattle dog comes in from the rain - walks across the mat and leaves no foot prints - amazing - great product”

Helpful Report

Posted 2 years ago

“Cleans up my grass area very well, no complaints”

Helpful Report

Posted 2 years ago

“I was at a loss on how to get rid of 7 years of my dogs urin smells in our backyard. After tying MANY different products including harsh chemicals I came across this product! IT IS A GOD SEND! it does everything it promises and hasn't disturbed my plants! Also incredible customer service!”

Helpful Report

Posted 2 years ago

“This is by far the best odour remover I’ve used and the only one that actually works! Lovely scent too!”

Helpful Report

Posted 2 years ago

“Not happy with delivery as I’m Still waiting for delivery? It Was due 2-6 February but still not delivered on 21 February?? Chasing up Aust post now but don’t know what to do next?”

Helpful Report

Posted 2 years ago

“We have 3 dogs and have ordered a number of products - artificial turf cleaner, grubby paws mat, shammy towel, and 2 throw blankets. They've all been great quality and exactly as described. The shammy towel is my favorite because it has made after 'rainy walks', and after 'beach days' so much easier. Puppies love it and are no longer standing on a big towel when they get the wriggles. The grubby paws mat has saved my floors and the turf cleaner has removed the urine smell in the sun so its nicer to sit out in the yard.”

PetLab 5 star review on 20th February 2023

Helpful Report

Posted 2 years ago

“The pet mats are fabulous. What a difference they've made to the floors. With eight little feet and a lot of site work happening in our area, our tiles were constantly dirty before we bought the mats. Such a relief to put the mop away.”

Helpful Report

Posted 2 years ago

“All of Petlab's products are brilliant! They all do what they say they will do, so no empty promises! I love the fragrance of the enzymes and it makes the house smell fresh all day long. The laundry liquid is marvellous in removing any doggie odours and leaves the dog beds smelling lovely. I have recommended Petlab to almost all of my dog friends, although I haven't got to all of them yet.....give me time... I will! No complaints at all.....all fantastic!”

Helpful Report

Posted 2 years ago

“Petlab is incredible. It's the only product I have found that works. It even does the job on pavers outside that have that puppy smell. It's saved my carpet and sub floor. Truly Amazing!”

Helpful Report

Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews