PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,111 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well !! what a product/s !! I used the Urine stain odour concentrate on my outdoor synthetic grass ..AMAZING .. nil smell and the dogs seem to leave the area alone and toilet where they are supposed to toilet !! (lazy dogs when its raining). Then I used the carpet shampoo in my Bissell shampooer......beautiful smell leaving carpet clean and yummy smell. PS: I have used the urine/stain odour broken down to a minimal amount to water in a squirt bottle and spray it to freshen up the dogs beds/lounge. Works a treat even though that's not what it's used for. GREAT PRODUCTS !! Cat urine smell also gone from raw timber flooring......had to soak x3 great stuff !! Wished it was out years ago.”

Helpful Report

Posted 1 year ago

“The products work as promised. We have used the laundry liquid (I like to combine with my normal laundry liquid) the outdoor cleaner and we also had to use the carpet cleaner for an indoor accident. While not the cheapest product they are well worth the money. Highly recommend PetLab products.”

Helpful Report

Posted 1 year ago

“Brilliant products. The pet stain and urine removal is fantastic, removes all stains and smells from the carpet and flooring. I wouldn't be without this product particularly whilst we still have a pup. The mats are also fantastic. Great for wiping paws on and I use it for myself as well. Completely removes any dirt and dries the paws at the same time. I'm about to purchase a larger mat and some of the cleaning solution for the house.”

Helpful Report

Posted 1 year ago

“I'm loving my pet lab 💓 I would recommend it to anyone with pets I will be buying this product again”

Helpful Report

Posted 1 year ago

“Fantastic product, does exactly what is promised”

Helpful Report

Posted 1 year ago

“We used the outdoor turf cleaning bundle and it was a really pleasant smell and did exactly as it said. Easy to apply and cost effective. The disinfectant worked amazing on a concrete area we had that smelled badly of urine. Thanks”

Helpful Report

Posted 1 year ago

“To be honest we were very sceptical going down this path again, after we tried UrineFree which just masked the smell for a few days. We are absolutely blown away with the results. The smell has totally gone from our artificial lawn, lovely & fresh now. We've already order more of the odour & stain remover, plus the outdoor disinfectant Keep up the good work Ty”

Helpful Report

Posted 1 year ago

“Brought the duo pack, save us money on buying constantly. It works well for the pee stain and my puppy stop going to the area. Really nice vanilla smell as well.”

Helpful Report

Posted 1 year ago

“Smells wonderful and gets stains out easily! Has been super helpful with our pup not going back in the same spot. About to order my second bottle!”

Helpful Report

Posted 1 year ago

“I was pleasantly surprised at the results from the stain and odour cleaner, what amazes me is that my cats haven’t marked anywhere near the site. My carpets clean and still smells great weeks later. No other products have come close to working this well. Thankyou Petlab , you have a customer for life !!”

Helpful Report

Posted 1 year ago

“Really happy with this PetLab …it does exactly as advertised….perfect …and has a good smell…”

Helpful Report

Posted 1 year ago

“We had some long standing carpet stains from my dear old Greyhound and I have tried everything to fix them. I would say there’s an 85% improvement and I am continuing to use the Petlab product. The lovely smell is a real bonus.”

Helpful Report

Posted 1 year ago

“Fantastic products that truly get the job done! Delivery was super fast and the team is very responsive to any enquiry you have. I will definitely be ordering again!! Thanks so much for your professionalism and incredible products ☺”

Helpful Report

Posted 1 year ago

“Since i moped the floors with the carpet cleaner no more puddles in the house wonderful product”

Helpful Report

Posted 1 year ago

“I was very impressed by the prompt dispatch and delivery on my first order. When I used the product I was just as impressed on the way it worked to remove odour and pet stains, so much do I ordered a second bottle as I was running low. Recommend this product to anyone with pets.”

Helpful Report

Posted 1 year ago

“I thought it worked great to begin with but it’s still leaving behind a urine smell and my dogs are continuing to pee in the same spot so I don’t believe it does exactly what they claim to do.”

Helpful Report

Posted 1 year ago

“I love this product because it works! It smells great and my house finally is ready for guests Thank you so much”

Helpful Report

Posted 1 year ago

“Great product. My dog had diarrhoea all over my shaggy rug. After cleaning it with water, I then used PetLab cleaner and Odour remover on the stain. It completely removed the terrible smell and stain. Will be purchasing more of this amazing product.”

Helpful Report

Posted 1 year ago

“Honestly I would and have been telling everyone I know about this product. Congratulations you guys you’ve made my life so much easier now . The product itself is quick and simple and smells good too . Keep up the great work and for those who have not tried this product , don’t wait any longer get your self some . 🤗🐶”

Helpful Report

Posted 1 year ago

“Both products really good, our new puppy had a few accidents and once cleaned up with pet lab the smell was gone instantly. Much prefer their product to any other!”

Helpful Report

Posted 1 year ago

PetLab is rated 4.8 based on 3,111 reviews