PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,111 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This product is truly amazing,I'm impressed with how it gets rid of the smells and will be buying more very soon”

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Posted 1 year ago

“I purchased the stain and odour remover and the disinfectant cleaner. The odour remover is fantastic. It really works. The disinfectant gives me peace of mind that all the germs have been eliminated.”

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Posted 1 year ago

“We have a small back yard with no grass and a puppy! The smell was getting me down as it didn't seem to matter how much we hosed there was still that lingering urine smell. When our delivery arrived from PetLab we hosed down the entire yard with the formula and I was completely surprised at how well it works. No smell at all. Very good product and I have just ordered our second bottle, don't want to run out!”

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Posted 1 year ago

“I have lots of foster cats and dogs so if left unchecked, my house would smell like a zoo. In the past I've used a similar product but found the smell overbearing to the point that whenever I smell the product I think of urine! With PetLab products, I found it very effective in getting rid of stinky odours whilst leaving a very pleasant and fresh smell. I bought the Spring Cleaning Bundle which has the Eco laundry liquid, Healthy Habitat and Outdoor/Turf cleaner (I'm not too sure what the difference is between the last 2 as they seem to have the same ingredients, so I use them interchangeably). I use the PetLab Laundry detergent mixed in my usual detergent for all pet underlays and bedding cover. It says I gets rid of fur too, but I don't know if it really does, or even how that could work. Any urine spots on the carpet or on anything else, I spray it with Healthy Habitat or Outdoor/Turf cleaner. I also add in a little to the bucket when mopping and it works a treat; not sticky and no streaking. Overall all products work really well and would definitely buy again!”

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Posted 1 year ago

“Finally products that work! We have recently brought home two cavoodle puppies (brothers) and had a few accidents on the tiles and timber floor (mainly our fault as we didn’t understand puppy body language!!!). Tyron and his family business get our full support not just because they created a fabulous range of products but because they are a small family business doing great things with a big heart ❤️ Thank you and I’ve told several friends about you!”

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Posted 1 year ago

“With 2 Dachshund puppies in the house there have been some little accidents but I find when using Petlab the smell goes and the house smells lovely and fresh .”

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Posted 1 year ago

“Great cleaning and deodorising products that takes the stain and smell out of carpet and rugs, even shag rugs. PetLab cleaner leaves the area smelling really nice with no unpleasant smells anymore as well as removing stains without damage to the carpet or rug. Very happy with the result.”

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Posted 1 year ago

“Great and effective products!”

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Posted 1 year ago

“Unlike other disinfectants, Petlab actually neutralises the smell and the stain remover has been perfect for carpet accidents. Will be repurchasing refills!”

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Posted 1 year ago

“Love the products I brought, I have only just run out of them, why I purchased again, can't get over how I spray and my cat does not pee again in the spot I've done , has saved me a mint on having to wash my carpets everytime she was to lazy to go her cat litter. Thank you, the smell definitely kills the urine smell.”

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Posted 1 year ago

“I have been blown away on how good this product is...Previously I used another product which removed the stain however it left a very strong citrus smell like off lemons...was not a fan...So when I ordered the PetLab stain remover spray I was extremely happy with the results both stain wise and smell wise...Caring for a cat with special needs accidents are inevitable...However along with Scottys washable toileting pads and now this product...things are much easier to manage...I have ordered the concentrate that makes up several litres...this product is a game changer.”

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Posted 1 year ago

“I have tried many different products on our carpet for some old and new puppy stains. I thought I would give the Urine Stain & Odour Remover a go. It worked brilliantly. It was so easy to use and removed the new stains with one treatment the older stains that I hadn't been able to get rid of where gone in two treatments. Would highly recommend.”

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Posted 1 year ago

“Didn't mask the smell as much as a hoped for, had to use quite a bit of product which works out quite expensive”

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Posted 1 year ago

“I have tried a lot of different products that didnt work, at last found the one that does, and a BONUS its Aussie made. Winning”

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Posted 1 year ago

“Very impressed Smell is gone and they won't pee at that spot again”

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Posted 1 year ago

“I have got the urine and odour remover concentrate, definitely worth the money and works amazing than most stuff. Smells good too. I would recommend it to anyone who's got a puppy.”

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Posted 1 year ago

“It really actually does work! I have always thought that if it sounds too good to be true it probably is...but not in this case! I am so very happy with this product, I get miraculous results with minimal effort. Will be trying the rest of the range!”

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Posted 1 year ago

“Awesome service thankyou heaps and support great value for money 💰💰”

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Posted 1 year ago

“We purchased the Urine Stain & Odour Remover Concentrate and I was quite sceptical as to how this would work. We have a courtyard with artificial grass that was quite smelly when our staffy started doing his business on it. We hosed it every couple days but that was only a short term fix. Now using the concentrate, I was amazed we don’t have that lingering wee smell anymore, which is awesome. I spray every couple weeks, due it being quite hot. Because our boy is an inside dog we use it inside as well. It works a treat to get rid of that “doggy smell” on the carpet and lounge. Overall thanks pet lab so happy and glad I have it a go 😊”

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Posted 1 year ago

“I have been using the Stain Removal from Pet Lab a while now & it works everytime & its the only product I trust. Time to get another bottle”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,111 reviews