PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,107 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This Matt is amazing, going back order 3 more, keeps those muddy paw prints at bay ❤️”

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Posted 1 year ago

“Greetings...firstly, THANKYOU for creating such a marvellous product. I don't usually give 5*, but please change your wording to state...EXCELLENT at the 5th star. I rescue cats/kittens so cleanliness is paramount for the fur babies and my family. Your products are a God send and the fur babies don't run a mile now when they see the spray bottle come out. 😸💜😸💜😸💜😸💜”

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Posted 1 year ago

“All products purchased have performed as described. The grubby paw mat at our back door has saved us a lot of time and energy cleaning up wet pups and floors. We love the laundry detergent, air freshener and furniture spray that helps eliminate pet smells from our house so we are happy to have our fur babies inside as much as they want and need. Very happy to have found these products and purchases have always been delivered promptly. Highly recommend this company.”

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Posted 1 year ago

“The Pet Lab products do exactly what they state, I use all the cleaning & disinfectant products, I always use the eco washing detergent to wash my 2 dogs blankets & jackets, I love the smell it’s not overly strong, but nice and fresh, carpet cleaner is great. The grubby paws mats stop the trail of dirt entering our house, I love the new mint air freshener. I won’t use anything else now, I’ve been using Pet Lab for almost 18 months now since we got our first indoor pup, now we have 2 pups, they’re messy 🐶🐶 thank you Pet Lab you’ve saved my home 😁”

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Posted 1 year ago

“It was a quick delivery. I am finding the product really useful as we had a baby puppy visiting who left a few small smelly messages on the carpet; thanks to pet labs odouriser the smells have gone. Nothing else we had tried managed to do this. Yvonne”

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Posted 1 year ago

“I was a little sceptical, so only bought the laundry liquid… it’s awesome, works just as stated, all doggy smells disappeared. I’ll definitely be buying more products and recommending PetLab to my friends.”

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Posted 1 year ago

“Best product I have ever used to remove dog odors indoor & outdoors.”

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Posted 1 year ago

“PetLab Artificial Turf product works a treat. We never seem to have lingering smells as a result of the dog. Highly recommended.”

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Posted 1 year ago

“The laundry liquid is fabulous. Previously the dog bedding still had odour after several washings, but now in just one wash, smells fresh and clean.”

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Posted 1 year ago

“Amazing products”

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Posted 1 year ago

“With a new puppy accidents have been frequent naturally but the odour and stain remover and healthy habit has been a lifesaver with the toilet training period. It's saved our rugs, floors and reusable pads. I love that it's non toxic for dogs and also humans.”

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Posted 1 year ago

“Love the smell, really fresh and it does eliminate pet odours”

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Posted 1 year ago

“I've used the carpet shampoo. laundry liquid and stain and odour remover. I love them all. Currently I have a very old dog and a puppy both constantly have accidents but these products keep the smell under control. Thank you.”

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Posted 1 year ago

“My male dog has started leaving his mark all over my house and it's driving me crazy.. only on my 1st bottle but since I have started using the products it definitely seems to be detering him.. fingers crossed he stops.”

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Posted 1 year ago

“Pet Lab ENZYME Stain and Odour Remover is highly effective , economical and easy to use! We own 3 dogs and as they are getting older , 13, 11, and 9, more accidents happen ! I tried a supermarket brand but it was a small volume and expensive . I buy the 5 litre concentrate which makes 40 litres of urine neutralizer and odour remover . Fantastic ! Highly recommend !”

PetLab 5 star review on 28th December 2024

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Posted 1 year ago

“I bought a spray mop, used it twice & it broke. I tried to super glue it. Wouldn't recommend.”

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Posted 1 year ago

Hi Linda, I do apologise for your experience. I would be very happy to replace this item for you. Please get in touch with our customer care team via email or phone.

Posted 9 months ago

“Honestly this is an amazing product and really works. We have only started using the synthetic grass cleaner this year but it completely stops the odor. Thankyou so much”

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Posted 1 year ago

“Our two yorkies although mostly toilet trained will still have accidents indoors, especially during winter when apparently they forget everything. We use Petlab to clean up and it does an amazing job getting rid of the urine odour and stains. We also use the turf version for our outdoor area and it significantly makes a difference! Highly recommend Petlab over what’s available at the pet stores.”

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Posted 1 year ago

“We absolutely love your products, and would not use anything else. The spray completely gets rid of any left over urine or stool smell, and our carpet/ rug smells lovely 😍 We also use the spray outside, in Bella's toiiet area and on the concrete. ( Balcony area) We totally recommend you try it out. Happy customer.”

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Posted 1 year ago

“Love the healthy habitat cleaner”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,107 reviews