PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,107 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“PetLab is the best product we have ever used! Having multiple cats and one that has urinated on the rug a few times, nothing was getting rid of the smell. The rug has been taken outside and thoroughly washed multiple times and we used every pet urine cleaner possible and it still had a strong smell. After using PetLab carpet shampoo once the smell was not as strong! Still have a couple more washes to go so hopefully it’s gone very soon! Will definitely be buying more!”

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Posted 1 year ago

“I purchased healthy habitat I clean my tiles with that I purchased the Enzyme Cleaner and that is perfection, my 6 month old moodle had gastro spent all day at vet. There was a lot of diarhoer to clean up, so product was excellent. No stain no odor. Well worth the money.”

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Posted 1 year ago

“I’ve already applied two bottles to the small carpet area, but the result is very minimal. I followed all the instruction, but it didn’t seem to work very well. Tried to reach out to Customer Service , but the replies are all very standard procedures, almost seems like auto reply. Very disappointing.”

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Posted 1 year ago

“The only things that’s truly worked! We have the laundry wash and the stain and of our remover and with three dogs in the house it’s been a gamechanger. I’ve tried so many different products, this actually WORKS! A must have for every pet owner.”

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Posted 1 year ago

“We have 3 dogs and our little one sometimes has accidents inside on the tiles. We tried absolutely everything in the supermarket but nothing got rid of that dog wee smell. So I thought I'd give PetLab a try and I will never buy anything else! Amazing product and did exactly what it said. I was a first time customer but will continue to be a customer for the years to come. Best product to completely remove those nasty smells. AMAZING PRODUCT!”

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Posted 1 year ago

“These products have been the reason we have gotten our bond back when moving homes! We have cats and one of them sometimes has accidents as pets do, but the Petlab Enzyme spray and the follow up of the Happy Habit Spray eliminates any odours!”

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Posted 1 year ago

“Amazing product. Carpet smelt like cat urine. After spraying the carpet twice the smell is gone”

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Posted 1 year ago

“What wonderful produc The difference it makes to smelly dog smell is amazing. I will certainly be buying more pet lab products thank you for the great products Michelle”

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Posted 1 year ago

“Brought these products for my daughter to use as her dog lives in the house all the time. She was amazed how well the washing detergent has got rid of that doggy smell. Love your products.”

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Posted 1 year ago

“Gorgeous gorgeous smelling dog bedding and my carpets just as lovely after using the Petlab products,so nice to walk into a puppy house that smells awesome! Thank you♡ Marg Nolet”

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Posted 1 year ago

“I have intentionally left my review for a few weeks, Initially dubious of the of my purchase. I mean really, how can ANYTHING get rid of the pungent aroma and fur my mastiff seems to shed each week. To be honest, it's quite incredible and I am beyond happy with the spray and th laundry solution I purchased. Thanks for taking the time to create such a product. Will be recommending and purchasing again”

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Posted 1 year ago

“Love love love these products”

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Posted 1 year ago

“As a breeder of cats and dogs, i can tell you that entire cats and dogs like to mark their territory and often that means really stinky bedding. Petlabs detergent gives us fresh smelling pet bedding every time, it also leaves our washing machine smelling nice! We have used PetLab 10L Urine Stain & Odour Remover Ready To Use Formula in our home, the cattery and the puppy grass toilet pads, works a treat and leaves the house and cattery smelling fresh,”

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Posted 1 year ago

“We’ve bought many Petlab products now and can’t fault any of them. We keep buying their cleaners again and again, there’s nothing better. The dog towel is amazing as are the floor mats. About to buy the waterproof throw blankets. Loving the expanding product range.”

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Posted 1 year ago

“Great service, great product we have just used it thr one time and it appears to do exactly as advertised. Finally a product that walks the walk and talks the talk”

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Posted 1 year ago

“PetLab products are amazing. Stains that have been on our carpet for years gone. Will continue to use and recommend their products. Thanks PetLab.”

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Posted 1 year ago

“Amazing product The laundry detergent in particular is amazing The process to use all products is so east and great value”

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Posted 1 year ago

“I bought the PetLab Artificial Grass bundle and I reckon it was the best purchase I've ever made! I don't mind my pooch making our artificial turf his toilet cause I always pick up and wash it with water immediately. But after awhile, it started to smell. I have a different spray for inside the house but I didn't want to use it on the turf because it might damage it. So I searched the internet for "best artificial turf cleaner" and PetLab was the one that came up on top. I read the reviews and it looked promising. The first thing I noticed with the product is that it smelled really great! I applied the first solution and then the 2nd solution the next day (product was easy to use. plus there was a video instruction on the site). Smell was gone and was really happy! I think I will be replacing my current indoor spray for PetLab as well :)”

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Posted 1 year ago

“Amazing products! I’m 100% sold”

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Posted 1 year ago

“Thank you for these amazing products.”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,107 reviews