PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,111 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Amazing amazing amazing . Artificial grass and three dogs is not the best combination but I came across this magic in a bottle . No longer are pegs required on noses in the garden . No longer do I have to worry about my grandchildren playing on the grass . Miracle in a bottle . Thank you 🙏”

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Posted 1 year ago

“Of all their products the one I can’t do without is the laundry detergent for dog bedding. A little does a fantastic job of removing odours no matter how full the machine is and it lasts for ages.”

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Posted 1 year ago

“Still waiting on my order , 3 weeks so far”

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Posted 1 year ago

“We've been using Petlab products for a while now. Works brilliant on synthetic lawn, the laundry wash gets rid of smells on dog bedding. We've found nothing that even compares. Life long customers.”

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Posted 1 year ago

“Finally a product that lives up to it's claim. Great smell as well.”

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Posted 1 year ago

“The PetLab range is excellent. When my little ones were puppies I used a lot of the enzyme cleaner, and now that they are older I use the disinfectant/deodoriser cleaner more. Excellent range that I've recommended to others over the years. 😊”

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Posted 1 year ago

“I ordered 30 March and still haven’t received 21 April”

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Posted 1 year ago

Hi Marita, We're so sorry to hear there has been a delay in receiving your PetLab goodies! Please email customercare with your order number so we can urgently look into this for you. Rest Assured if the parcel is deemed lost, damaged or stolen we will replace you.

Posted 1 year ago

“I love these products and use them daily as part of my cleaning routine. I’ve got three cats and a dog. I love my animals to bits but use to get embarrassed by the animal smell when I had visitors. Gone with the smell and the embarrassment. I use the enzyme solution in the water to mop with and the laundry liquid to wash their bedding. The smell lasts for days and is very pleasant. Thank you Pet Lab. You’re an animal lovers saviour!”

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Posted 1 year ago

“Very nice fragrant smell.”

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Posted 1 year ago

Hi Cherie, so sorry to hear there has been a delay in receiving your PetLab goodies, please get in touch with customercare so we can look into this for you ASAP. Rest assured if parcel is deemed lost or damaged we will replace for you.

Posted 1 year ago

“Great products. The Stain & Odour Remover has a nice smell & works a treat.”

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Posted 1 year ago

“These products are amazing!!!! I have an anxious male cat, even though desexed, still occasionally sprays. I use both the ‘Healthy Habitat’ and the ‘En.Zyme Solution’ and found they work on horrible cat urine smells. It gets rid of them completely and my cat won’t spray in that area again. I now have a pet rat, who likes to pee everywhere, and it works on this also. I’ have purchased but yet to use the laundry detergent, but if it’s as awesome as the other products I’ve used, I’ll be thrilled. I’ve just purchased a second batch of the above because it works, smells great and would be totally lost without. Love these products so much and highly recommend them to anyone and everyone. Thank you so much for amazing products that actually work PetLab. 🥰”

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Posted 1 year ago

“Have used pet lab before and is fantastic. Really works and smells nice too!”

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Posted 1 year ago

“Thought I'd give this a go after the cats continued peeing on the carpet. The smell was horrendous. Is tried a few different sprays from pet shops but really, they did nothing. After a couple of applications the smell has now gone and the room smells lovely. It really does work.”

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Posted 1 year ago

“I bought Urine Stain & Odour Remover and the Artificial Turf/ Outdoor Area Disinfectant concerntrate in the starter pack. It was my first time using the products. The pack came with the pump bottle and clear instructions on how to use the products. Very impressed with the difference it made to the odour left by my sweet puppy's urine. I found the right product to comabat a smelly problem and the spray smells good too! Thanks for such a great product.”

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Posted 1 year ago

“I recently bought the laundry liquid and the pet blanket to keep on top of the accidents our 4 month old puppy has on her daybed and when sleeping on the sofa. Both of them work extremely well! Since trying these products out I’ve ordered the artificial turf cleaner to get rid of the lingering urine smell on her pet loo. I’m confident this product will work after trying many cleaning solutions.”

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Posted 1 year ago

“In our home we care for many foster dogs and cats with new animals regularly arriving. This means toileting issues are revisited over and over, and over again. In the midst of all this trying to keep our home a pleasant place for both humans and animals to live has been an incredible challenge for the eight years we have been fostering. Just to add to the challenge, living a low tox life is also a high priority for us. Now, finally, Petlab has given me that edge I have so desperately sought after and needed! I am so grateful for these products and the wins they are creating for our family home. So simple to use and so efficacious. Our grateful thanks for your innovation and hard work!”

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Posted 1 year ago

“I’ve tried many products in the past only to be let down. I was sceptical at first but decided to give your product a try. Best decision ever! It truly delivers! I’m a convert. 😁”

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Posted 1 year ago

“Very happy. We have 4 cats, a dog and 3 kids and this works a treat! No left over artificial lemon smell after other cleaner too”

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Posted 1 year ago

“We moved in to a place that previously housed many cats and their associated smells were overwhelming to say the least. Petlab has helped so much. It’s taken a few doses but the smell is now tolerable. (Unfortunately the cats lived on unsealed concrete for many years so very ingrained odour)”

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Posted 1 year ago

“Hi your products are the best I have ever had you have saved my home from smell that pet owners have , thanks for your great help and my Eddie says thank you too he now has a sweet smelling home to live in too”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,111 reviews