Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

“It was great the first few years. Now the premiums are too high and rarely is anything covered they are getting rich off me”

Helpful Report

Posted 2 years ago

Hi Patricia, thank you for your thoughts as they are important to us. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider that your pets are a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. You can review options to reduce your premium by logging into your account on our website at www.petsbest.com and going to the Benefits button under your pet’s name. Our Customer Care Team would be happy to go over your options to reduce your premium with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 2 years ago

“Out of a bill for 280 dollars i was reimbursed 28 dollars. The bill was for mostly shots for a new puppy visit . We will see as I continue using it if the reimbursement improves”

Helpful Report

Posted 2 years ago

Hi Jill, thank you for your time and feedback. We called and left you a voice message today. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6 months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 2 years ago

“Doesn’t cover as much as I thought it would. Only 19$ of a yearly wellness with rabies . 250 deductible. Claimed a allergic rash that my dog was treated for once 2 years ago was a pre existing condition when he needed an allergy shot this year and wouldn’t cover it”

Helpful Report

Posted 2 years ago

Hi Jennifer, thank you for your time and feedback. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6 months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 2 years ago

“the length of time between claim and completion is long. everything else is ok. but the waiting period between claim and payout is a little ridiculous”

Helpful Report

Posted 2 years ago

Hi Jennifer, thank you for your time and feedback. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 25 days currently. This time frame starts from the time we receive a legible itemized invoice showing proof of payment to your veterinarian for the full amount of the services on the invoice. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a great rest of your day. – PF

Posted 2 years ago

“The 2 or 3 claims I have submitted over the last 8 years have been handled to my satisfaction. However, the constant increase in the cost of Olive's insurance led me to cancel her policy. Who would pay $2000 per year for $5000 of coverage. I only put in 2 claims for Olive over 8 years and they were nothing. To be punished for aging is ridiculous. I am stuck continuing Piper's coverage but our new puppy will have Trupanion. I work for a repro vet and many clients ask for insurance recommendations for their puppy owners. Sadly, I will not be giving them your name.”

Helpful Report

Posted 2 years ago

Hi Jason, thank you for your thoughts as they are important to us. We’re sad to hear you canceled Olive’s policy and won’t be recommending us to your clients. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider that your pets are a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. You can review options to reduce your premium by logging into your account on our website at www.petsbest.com and going to the Benefits button under your pet’s name. Our Customer Care Team would be happy to go over your options to reduce your premium with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 2 years ago

“Seems to take awhile to get claims approved and it never covers the full amount!”

Helpful Report

Posted 3 years ago

Hi Nellena, thanks for your time and feedback. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 35 days and wellness claims within 10 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and thank you for your patience. Keep in mind all Accident and Illness policies have a Policyholder chosen per pet co-pay and deductible that must be met before reimbursing on eligible claims. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. You can find the wellness schedule under Documents and Forms in your account on our website. We would be happy to go over your claim(s) with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into your account on our website at www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“They give out false information”

Helpful Report

Posted 3 years ago

Hi Aurora, thank you for your time and feedback. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“I have to take my dog to the vet for health issues twice within less than a year. The first time I spent $312.15 (11/1/21) and again on 6/1/22 (spending $544.45) and BOTH times, I was charged a $250.00 deductible. It was my understanding that the deductible was only charged ONCE a year. I am on a fixed income and was not expecting to be charged twice in a year for the deductible. I will be looking for a different pet insurance company that will not charge a double deductible yearly. Sincerely, Patricia Whitleather (602) 321-0071”

Helpful Report

Posted 3 years ago

Hi Patricia, thank you for reaching out to us. We’re sad to hear you will be looking for a different pet insurance company. We called and left you a voice message today regarding your concern. All our policies renew on a policy year, not a calendar year. This means, on Annual policies the deductible refreshes at your renewal date which is your anniversary date with us. All claims are processed off of the date of service on the invoice, which is the date that your pet was seen at the veterinarian. You can find this information under Documents and Forms in your account on our website. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We apologize for any inconvenience this may have caused and hope you have a great rest of your day. – PF

Posted 3 years ago

“When I started with PetsBest Ins approximately 15 yrs ago it was one of the few offering wellness as well as illness and accident. Although the premiums were somewhat higher, they were exceptionally responsive and claims were handled quickly and without a lot of delays or second guessing. The response time has increased exponentially as have requests for additional information and delays in processing. Premiums have increased and coverage decreased, I have recommended PetsBest to a number of friends and even to employees at the veterinary clinic. I am afraid that will no longer be the case. I sympathize with the issue of being understaffed etc. But improvements are needed to balance the product with the price (cost/benefit). To date my experience has been the cost outweighs the benefit. I am disappointed in the present PetsBest.”

Helpful Report

Posted 3 years ago

Hi Jerrie, thanks for reaching out to us. We’re sad to hear that you are disappointed in us, and will no longer recommend us to your friends and the employees at the veterinary clinic. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and thank you for your patience. We’d be happy to go over your claims, premium, and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Find a way to pay at the point of care or pay the customer on time. 20 days to reimburse is unsatisfactory.”

Helpful Report

Posted 3 years ago

Hi Donald, thanks for reaching out to us. We have a Vet Direct Pay option available for our Policyholders, where once the services are rendered the Policyholder can submit the Veterinarian Reimbursement Release Form along with their itemized invoice to us for claim processing to reimburse the veterinarian on an eligible claim. However, the Veterinarian must be willing to sign the form along with the Policyholder. Unfortunately, we don’t have a Network of Veterinarians or a list of Veterinarians who are willing to sign the form. The Veterinarian Reimbursement Release Form is not a guarantee of benefit as we cannot guarantee specific claims outcomes, or the payment of a claim, until all information has been received and reviewed, and there is still claim processing time involved so the Veterinarian must be willing to accept a delayed reimbursement if the condition is coverable. This hinders some Veterinarian's willingness to sign the form. You can find a copy of your Veterinarian Reimbursement Release Form under Documents and Forms in your account on our website. We’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. On holidays, we adjust our open hours to be from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Processing claim is easy and fast. The problem is, the benefits do not match what vets are charging for services. Seems like inflation is catching up and the benefit amounts are not matching. There are other insurance companies with lower premiums and same payout benefits.”

Helpful Report

Posted 3 years ago

Hi Marty, thank you for reaching out to us. We’re glad you find our claims processing to be easy and fast. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“It takes over 40 days for things to get processed! If you use Good Neighbor Vet they will have so many issues getting you a remiburement. I have had 3 phone calls and countless emails and still have not been payback for a simple puppy package because they do handwritten receipts. What a nightmare! I have been really disappointed this far!”

Helpful Report

Posted 3 years ago

Hi Tanesha, thank you for sharing your thoughts as they are important to us. We are sad to hear you’ve been really disappointed thus far. We are glad that you contacted Customer Care and brought your claim processing concerns to our attention so we could review your claim. On average, claim reviews are processed within 30 business days. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a great rest of your day. – PF

Posted 3 years ago

“They hardly cover anything”

Helpful Report

Posted 3 years ago

Hi Jayne, thank you for reaching out. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the co-pay or deductible, that means the claimed condition was coverable. If a claim is denied or ineligible for coverage the amount will be in the ineligible column, and the Explanation section will show why it was denied. Keep in mind all Accident and Illness policies have a Policyholder chosen per pet co-pay and deductible that must be met before reimbursing on eligible claims. Unfortunately, any condition that shows signs or symptoms prior to the policy start or during the policy waiting periods, is not covered by the policy. The Accident and Illness policy waiting periods are 3-days for Accidents, 14-days for Illness, and 6-months for Cruciate Ligament Injuries. These waiting periods start from the effective date of your policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. You can find this information by logging into your account on our website under Documents and Forms. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. Policyholders can add, change or remove the wellness endorsement within 30 days prior to their renewal for the effective date of their renewal by logging into their account on our website and clicking on Benefits underneath their pet’s name, or by contacting our Customer Care Team. We’d be happy to go over your claims with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“When I signed up and decided to add on the wellness plan there was nothing ever stating that I was locked into a contract. I’ll pay more in a year than what I’ll get back from what they are willing to cover so basically a rip off.”

Helpful Report

Posted 3 years ago

Hi Kara, thanks for your time and feedback. Our wellness endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy will pay for that line item for your pet in a policy year. Unfortunately, if your pet is a puppy and requires multiple puppy visits for booster vaccinations, you may use up all the wellness exam and general vaccination benefits in one or two office visits depending on what your veterinarian charges for their services. To keep the additional premium for the wellness endorsements reasonable for our Policyholders, they are not designed to fully cover all your wellness needs, but to assist you with the financial burden of your pet’s annual wellness care by providing some reimbursement of what you paid to your veterinarian for their services. You can find the wellness schedule under Documents and Forms in your account on our website. Policyholders can add, change or remove the wellness endorsement within 30 days prior to their renewal for the effective date of their renewal by logging into their account on our website and clicking on Benefits underneath their pet’s name, or by contacting our Customer Care Team. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Very good insurance when your pet is young and healthy. Claims are paid quickly. Rates increase at a very fast rate and once your pet enters into older adulthood, rates are high and deductibles are so high per incident that insurance costs thousands per year. This insurance is not worth the cost.”

Helpful Report

Posted 3 years ago

Hi Evelyn, thanks for your time and feedback. We’re happy to hear that you consider us very good insurance when a pet is young and healthy and feel that claims are paid quickly. Premium increases happen at your renewal. That’s when we consider that your pet is a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. You can review your options to reduce your premium by logging into your account on our website at www.petsbest.com and going to the Benefits button under your pet’s name. We would be happy to go over the options with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Horrible response time on claim reviews. Horrible responses on medical claims explanations. This is my last year with Pets Best.”

Helpful Report

Posted 3 years ago

Hi Teena, thanks for reaching out to us. We’re sad to hear this is your last year with us. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. When you receive an Accident and Illness claim Explanation of Benefits from us, if any of the processing went toward the co-pay or deductible, that means the claimed condition was coverable. If a claim is denied or ineligible for coverage the amount will be in the ineligible column, and the Explanation section will show why it was denied. Keep in mind all Accident and Illness policies have a Policyholder chosen per pet co-pay and deductible that must be met before reimbursing. You can find your Declaration Page under Documents and Forms in your account on our website. We’d be happy to go over your claims and coverage with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MDT and Saturday from 6:00 a.m. to 2:00 p.m. MDT. On holidays, we adjust our open hours to be from 6:00 a.m. to 2:00 p.m. MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“Review and reimbursement of claims is extremely slow”

Helpful Report

Posted 3 years ago

Hi Virginia, thank you for reaching out to us. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days and wellness claims within 20 days currently. However, if there is a wellness claim with medical treatment on the invoice, the wellness claim will be held to the medical claim processing time as we must process the invoice in its entirety for both. We apologize for any inconvenience this has caused and thank you for your patience. We hope you have a great rest of your day. – PF

Posted 3 years ago

“I have had Pets Best for over 3 years and when I sent in my first claim and never heard back so I followed up with call to find they have a new address. I was never notify and they said I would have to resend. WOW the time I have to wait and still waiting . I pay over 50 a month for this service”

Helpful Report

Posted 3 years ago

Hi Lisa, thanks for your time and feedback. We apologize for any inconvenience you’re having in submitting your claim. The quickest way to submit your claim is by logging into your account on our app or our website at www.petsbest.com. Under Submit a Claim it will ask you a few questions that fill out the Claim Form for you, and you can take a picture of your itemized invoice showing what services were performed at the veterinarian and that you paid them. Another option is you can email a picture of the invoice to claims@petsbest.com, or fax it to 1-866-777-1434. Our new mailing address is: Pets Best Insurance 965 Keller Rd. Altamonte Springs, FL 32714 Once we receive your claim, you can rest assured that your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. We’d be happy to assist you with submitting your claim. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“you have to wait at least 50 minutes on hold to reach someone. they are also super unorganized.”

Helpful Report

Posted 3 years ago

Hi Christine, thanks for reaching out to us. We apologize for any frustration in regards to your experiencing long hold times when trying to reach us by phone. We recommend you make sure to check our hours noted below, as we assure you this is not a common issue Policyholders are experiencing currently. We’d be happy to go over your concerns with you further. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

“They used to be good. Now, their claims reps will approve a particular charge, and then the next time it's put through deny it. They're very expensive and you can get other insurance that has better coverage and costs less. They take forever to pay a claim, yet they want your monthly fee every month on time. If I knew back then what I know now, I'd not get this insurance. My cats are older now, so I'm stuck.”

Helpful Report

Posted 3 years ago

Hi Kathleen, thanks for your time and feedback. We’re sad to hear that if you knew back then what you know now you’d not get this insurance for your cats. Rest assured, your claim processing time is a top priority for us, as we are continually focused on enhancing our efficiency and reducing the time it takes to process claims. Claims are processed in the order they are received. Medical claims are processed within 40 days currently. Premium increases happen at your renewal. That’s when we consider that your pet’s a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. You can review your options to reduce your premium by logging into our website using your email address and going to the Benefits button under your pet’s name. We’d be happy to go over your claims processing with you. You can contact our Customer Care Team by calling (877) 738-7237 or by logging into our website www.petsbest.com and clicking on the blue speaking bubbles to chat with an Agent. Our hours are Monday through Friday from 6:00 am to 7:00 pm MDT and Saturday from 6:00 am to 2:00 pm MDT. We look forward to hearing from you if we can be of assistance and hope you have a great rest of your day. – PF

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Pets Best Insurance Reviews