Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,857 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't understand their process for processing claims. Our first visit upon getting our pet, has still been in process. I've called twice and still nothing after being told it's been sent to a supervisor for it to be expedited. Had a visit AFTER this wellness claim and just got the EOB and reimbursement is allegedly being sent out. I am in no hurry for the reimbursement but I shouldn't have to continue to call and ask each time a claim is submit. I understand they probably have high call volumes but I can't seem to get a straight answer. For the cost of my policy, it should be more organized, in my opinion. Hopefully it's a fluke and things turn around.”

Helpful Report

Posted 1 year ago

Hi Amber, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. On future claims, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“Like all insurance companies, the premiums are high and the coverage is skimpy. They do reimburse when the high deductible is finally reached, but they cover such a narrow range of issues that you are probably not going to benefit more than if you pay vet bills out of pocket.”

Helpful Report

Posted 1 year ago

Hi Linda, thanks for your time and feedback. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. If you’d like, we’d be happy to go over your coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“They do enough”

Helpful Report

Posted 1 year ago

Hi Cody, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over any concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“You all just take a very long time whit your claims that’s my concern.”

Helpful Report

Posted 1 year ago

Hi Sandra, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Takes on average to pay claim 35 days”

Helpful Report

Posted 1 year ago

Hi Pamela, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Takes a long time to get paid”

Helpful Report

Posted 1 year ago

Hi Beverly, thanks for your time and feedback. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. Once a claim has completed processing, we send out an Explanation of Benefits via email to the Policyholder. If the Explanation of Benefits shows a reimbursement for the claim, the first page of the Explanation of Benefits advises how the reimbursement will be sent, via claim check or direct deposit. The Explanation of Benefits also advises to allow 5 to 7 days for a claim check to arrive, or if the Policyholder has signed up for direct deposit to allow 5 to 7 days for bank processing time. We apologize for any inconvenience this may cause and thank you for your patience. On future claims, if you’d like to receive updates on your phone regarding the claim status, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“It took longer than I thought for you to review my claim. I wasn't overly happy about the wait time. I don't understand what takes 1 1/2 months to review a claim. Your automatic phone system makes it very difficult to get to a live person. Very frustrating”

Helpful Report

Posted 1 year ago

Hi Gary, thanks for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Takes a long time to process claims”

Helpful Report

Posted 1 year ago

Hi Amy, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“My last claim took well over a month to be processed. I would have appreciated better communication with me if there was any issues.”

Helpful Report

Posted 1 year ago

Hi Jay, thanks for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Processing claims has been consistently slow.”

Helpful Report

Posted 1 year ago

Hi Tom, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Took forever to get our claim processed. And then we were told that our dogs ear infection was a pre-existing condition. So you just don't pay for ear infections is that it? Just because our dog had an ear infection prior to insuring with you means that you will never pay for another one even though she rarj3ly gets one and each one is unique.”

Helpful Report

Posted 1 year ago

Hi Jack, thank you for your time and feedback. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. Unfortunately, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods, is not covered by the policy. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Decent company, with terrible claim response times. Always "experiencing higher than normal volumes", which means they are understaffed. If it's always higher than normal, that is normal. Will also try to nickel and dime you to death with claims and semantics on policies. Except to fight every claim and have the state AG email on hand since you will need it.”

Helpful Report

Posted 1 year ago

Hi Ryan, thanks for sharing your thoughts as they are important to us. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Wait times to process a simple claim (just an illness appointment and medicine) took over a month to reimburse.”

Helpful Report

Posted 1 year ago

Hi Anna, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. If you'd like to receive updates on your phone regarding your claims, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“The value of this pet insurance is questionable. The rates and coverage are upfront but I am finding it not to be cost effective and will probably self-insure going forward.”

Helpful Report

Posted 1 year ago

Hi Tania, thanks for sharing your thoughts as they are important to us. We regret to hear that you’re ready to cancel your pet’s policy. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another available option is to chat with an agent by logging into our website and clicking on the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I feel 4-6 wks for claims to be reviewed or longer are ridiculous. It’s amazing how when there’s no payment to go out you get the claim back faster. There should be a max of all claims reviewed in 7-10 days so reimbursements are processed within 20-30 days. Families that need to pay on their credit cards should not be penalized with paying interests.”

Helpful Report

Posted 1 year ago

Hi Christopher, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. If you'd like to receive updates on your phone regarding your claims, you can sign up to receive push notifications on our app under the More menu. We hope you have a good day. - AS

Posted 1 year ago

“Pets Best is great at paying your claims, but they don't pay much”

Helpful Report

Posted 1 year ago

Hi John, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another available option is to chat with an agent by logging into our website and clicking on the blue chat icon. Our chat hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. MT and Saturday from 7:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“For the amount I pay monthly should reimburse more and a lot quicker.”

Helpful Report

Posted 1 year ago

Hi Heather, thanks for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. We thank you for your patience and hope you have a good day. -AS

Posted 1 year ago

“Covers well, takes a very long time to be reimbursed.”

Helpful Report

Posted 1 year ago

Hi Alexis, thank you for sharing your thoughts. We're glad to hear you're happy with the coverage. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. We hope you have a good day. -AS

Posted 1 year ago

“Great insurance but slow to pay”

Helpful Report

Posted 1 year ago

Hi Julie, thank you for your time and feedback. We're happy to hear you think the coverage is great. Rest assured, we’re continually focused on enhancing efficiency and reducing the time it takes to process claims. We thank you for your patience and hope you have a good day. -AS

Posted 1 year ago

“Well other than it taking over 3 months to get my money back I guess it’s ok. Hopefully we won’t need it again and our boy will stay healthy.”

Helpful Report

Posted 1 year ago

Hi Judy, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims take an average of up to 15 days to be completed, however, more complex cases can take up to 42 days, currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,857 reviews