Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,081 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim sent in on 10/20/23, follow up Emails to myself stating they did not receive medical records as requested “ multiple “ times by my vet. However vet showed me proof they only received 1 request on 11/24 and I am still waiting for some reimbursement to date. Way too long .”

Helpful Report

Posted 1 year ago

Hi Kathleen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes too long to get reimbursed.”

Helpful Report

Posted 1 year ago

Hi Kim, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“You don't fully cover yearly required vaccinations even with the better plan we have. We pay a heftymonthly premium and we still have to lay a lot out of pocket. There should be no yearly max on required vaccinations, it's counter intuitive”

Helpful Report

Posted 1 year ago

Hi Kathleen, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“For what they reimburse it’s really not worth it. I received $85 from a $300 vet bill. I pay $376 a month for 5 pets. I asked that they reexamine my bill, but all they did was send me back a statement ignoring my request.”

Helpful Report

Posted 1 year ago

Hi Walter, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“The plans are poorly designed, expensive, and pay very little on claims.”

Helpful Report

Posted 1 year ago

Hi Tonya, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“It takes way too long for the underwriters to Stevie’s claims. Almost 2 months!!”

Helpful Report

Posted 1 year ago

Hi Candy, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed, however, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Issues with communication and repeated delays in processing claims.”

Helpful Report

Posted 1 year ago

Hi Michelle, thanks for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“I'm a new Pets Best customer. Unfortunately the first claim I submitted took approximately 4 weeks to get a response. They said they were experiencing higher than normal volume. It was a simple claim for Revolution Flea preventive. Still don't have my reimbursement from the approved claim”

Helpful Report

Posted 1 year ago

Hi Deborah, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“I have received more late claims then on time. Not happy with this service for the price.”

Helpful Report

Posted 1 year ago

Hi Mary, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

“Poor claim process. Always takes over a month even for a $20.00 reimbursement.”

Helpful Report

Posted 1 year ago

Hi Jen, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“They take. Long time to reimburse you and they do not come anywhere close to covering NYS vet bills.”

Helpful Report

Posted 1 year ago

Hi Marianna, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Maximum benefits of the wellness plans are not worth the premiums you pay monthly.”

Helpful Report

Posted 1 year ago

Hi Deborah, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“My pet needed an emergency dental surgery due to a cracked tooth. We paid a lot of money to get it done and was expecting PetsBest to be more on top of getting our refund done and they did not. We pay a lot of money for the coverage as it goes up so much every year. PetsBest took over 30 days to ask my vet for records to see if it was a valid claim. I was the one to reach out to PetsBest before they even stepped up to complete the claim. They told me that my image I sent in was not clear which is impossible as I know I send in clear images to avoid anything going wrong w my claim. I already had to borrow money for this emergency surgery. Then come to find out they did not reach out to my vet for records until I called to find out why I had not received my refund. I happened to bring my pet in for another issue and they told me that PetsBest just sent over a request for my records as they already had my file for my pet pulled. This is horrible customer service and with the way the world is right now w inflation, this is unacceptable. Not to mention for years now w the constant delay for any refund I send over. I get more emails saying sorry for the delay then I do anything else.”

Helpful Report

Posted 1 year ago

Hi Windy, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Their coverage is poor. Would not recommend. Will not renew.”

Helpful Report

Posted 1 year ago

Hi Leslie, thank you for your time. We regret to hear that you’re ready to cancel your pet’s policy. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Claims take a month to process”

Helpful Report

Posted 1 year ago

Hi Nicole, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“The processing of claims takes entirely too long, and what is vs. is not covered is very convoluted. We had to take our pup to urgent care because of an accident and nothing was covered. Additionally, we found out that the vaccines he was due on were also not covered. On top of the monthly insurance we pay this makes it feel like we have zero support from Pets Best when we need it most.”

Helpful Report

Posted 1 year ago

Hi Vincent, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Claims are taking WAY too long. i have Nationwide with another pet and the claim turnaround is instant. Why do you need to research an ear infection on a brand new puppy?? Everything is scrutinized...I am very nervous should a "big" issue arise. Disappointed to-date.”

Helpful Report

Posted 1 year ago

Hi Karie, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. - AS

Posted 1 year ago

“Cost raise every year and seems like nothing is covered. Considering dropping Pest Best and going thru my vet directly.”

Helpful Report

Posted 1 year ago

Hi Laura, thank you for your time and feedback. We regret to hear that you’re considering canceling your pet’s policy. Premium increases happen at your renewal or your anniversary date with us. That’s when we consider your pet to be a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your claim and coverage concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I paid for the wellness and illness/accident, and didn’t find it worth the money. Also, claims more often took a really long time to process (3-5 weeks).”

Helpful Report

Posted 1 year ago

Hi Aisha, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Take far too long to process claims”

Helpful Report

Posted 1 year ago

Hi Susan, thanks for your time and feedback. Rest assured, we're continually focused on enhancing efficiency and reducing the time it takes to process claims. Claims are processed in the order they're received. Claims take an average of up to 15 days to be completed. However, more complex cases take up to 42 days currently. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,081 reviews