Petwell.co.uk Reviews

Name: Petwell.co.uk
Address: M2Y GroupCaslon CourtPitronniere RoadSt Peter Port, GUERNSEY
Rating: 4.78

4.8 Rating 7,289 Reviews

96 %

of reviewers recommend Petwell.co.uk

4.8

Based on 7,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

Write Your review

Tell us how Petwell.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petwell.co.uk 5 star review on 23rd March 2024

Anonymous

Petwell.co.uk 5 star review on 25th January 2022

Diane Darch

Petwell.co.uk 5 star review on 15th January 2022

Anonymous

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first shopping experience with this company was bismal to say the least my money was taken yet I received no order. I phoned them up about order to be told it hadn't been processed yet the money had been taken £62.07 was price of order. They then sent the order out I received it and an item was missing that's strike 2 against this company eventually received the item what should have been 3 to 5 days delivery took 2 weeks. What I was offered as compensation is a 10% discount code”

Helpful Report

Posted 7 years ago

“Awful. My order never arrived and after 6 messages that were not answered I had to file a report with my card conpany to get the money back. Awful.”

Helpful Report

Posted 7 years ago

“I was impressed with petwell regarding the order I purchased. but I ave been left disappointed now. I reordered seraquin for my dogs buy 1 get 1 free but only received one pack not happy.”

Helpful Report

Posted 7 years ago

“I oredered a Feliway plug in and continer and it leaks dreadfully so i sent you an emial and no one has bothered to respond--so i am a very unhappy customer. You have no telpehone numer that I can call.”

Helpful Report

Posted 7 years ago

Dear Lucy Please kindly note that your email was received on Wednesday evening and we responded on Thursday morning to confirm that we will arrange for a replacement to be sent to you and asked you to return the faulty item. We would appreciate if you would consider amending your review as we did respond to your email and have sent you a replacement item.

Posted 7 years ago

“I paid extra as I needed the flea product you came back saying in an email it would be delivered by 8pm the next day. Three days later it was delivered I contacted you and was told as the order was placed after 2pm it did not count as next day. Personally I think I was just fobbed off by your company so I basically paid£5.98 for nothing.”

Helpful Report

Posted 7 years ago

“Order not delivered despite 2 e mails. Asked for replacement order which is coming out in separate parts (fair enough) but just had the same order number apparently to be delivered by Hermes and DPD!”

Helpful Report

Posted 7 years ago

“I am disappointed in pet well because I placed my order just over 2 weeks ago and still haven't received it!! Also the money has been taken from my account. Need to be careful how they deliver their items! I'd like a refund as well.”

Helpful Report

Posted 7 years ago

“I was charged customs duty on the Petwell purchase of Feliway diffuser and Anxitane tablets. This was not expected or indicated when I ordered.”

Helpful Report

Posted 7 years ago

“First of all I ordered and it didn't turn up in The 5days next when it did turn up like 10days later 1 item was missing and still I haven't received that item I will never ever use petwell again how can you place 1 order and have 3 muck ups worse service ever”

Helpful Report

Posted 7 years ago

“The order took 10 days to arrive not 3 days as advertised!!! My first and last order. Never again!”

Helpful Report

Posted 7 years ago

“Service was poor. Item didnt get dispatched for weeks and when i chased it, noone responded to me. It just randomly turned up one day when i wasnt at home so i had to go all the way to the post office to collect it.”

Helpful Report

Posted 7 years ago

“Item that came was not as picture in advert. No what I wanted”

Helpful Report

Posted 7 years ago

“Ordered tydisan sheets on 19th March still waiting on them”

Helpful Report

Posted 7 years ago

“Ordered the item on a Friday and got an acknowledgement (item in stock). I was advised that I would receive a confirmation email when the item was despatched. I had not received this by the following Friday so I queried the whereabouts of the order on the Saturday. I was told that the item had been despatched the previous Monday and that it would take 2 - 5 business days to arrive. No details of who delivering or speed of delivery method etc. given. I received the item the following Monday via Royal Mail. The package did not state whether it had been sent first or second class. Trying to get information from Petwell was difficult as the answers they sent to me seemed to be very much just stock answers. They told me to check if my neighbours had the item; they told me to check with the Royal Mail - difficult as there was no tracking information for the package!. I had to pay £2.99 delivery charges for this small item so I feel somewhat aggrieved that the delivery was so slow. Still no explanation as to why I didn't receive an email confirming despatch. In view of slow delivery and very poor support from this Company (there is no phone number, just an email for queries) I will not be using their services again.”

Helpful Report

Posted 7 years ago

“I can only rate you 0 as I still have not received my order. As I now will have to purchase one of the items at a pet store as I have now run out I am very disappointed with the lack of service I have received from you. I informed you that I had not received the order and was notified that another would be sent which I am still waiting on. Very disappointing”

Helpful Report

Posted 7 years ago

“Still only have half my order after 14 days. Chased numerous times, no sign of my replacement order yet”

Helpful Report

Posted 7 years ago

“I thought all was well until I came home tonight to find my package left on the doorstep. I have no idea how long it had been left there for. What would have happened if somebody had stolen it? Poor.”

Helpful Report

Posted 7 years ago

Dear Rachel Thank you for your feedback. We are terribly sorry to hear about this inconvenience. Unfortunately, once we hand over an order to Royal Mail, we entrust them to deliver the package safely to the customer and sadly, it is out of our control how they handle delivery. However, we would like to reassure you that we always ensure that our customers receive their order one way or another. We kindly advise you to make a complaint to your local Royal Mail post office as if they are unable to post the item through the letterbox, they should leave a calling card. Thank you for your patience and please accept our sincerest apologies for any inconvenience caused. Kindest regards The Petwell Team

Posted 7 years ago

“I put an irder in may 17. I have only just got it. I emailed but had no reply. Dont think I will be irdering again.”

Helpful Report

Posted 7 years ago

“Items missing”

Helpful Report

Posted 8 years ago

Dear Shirley We are terribly sorry to hear that you have still not yet received your Drontal tablets. We can confirm that we have arranged for a replacement to be sent to you later today via Royal Mail 24 so the tablets should be with you tomorrow. Thank you for your continued patience and please accept our sincerest apologies for any inconvenience caused. Best regards The Petwell Team

Posted 7 years ago

“Both item's where ordered at the same time (one needed for upstairs/one needed for downstairs) only one arrived two day's later,other one didn't arrive till a full week later!! NO Customer Service Telephone Number to find out what was going on,just a stupid e.mail address!! Absolutely disgraceful set-up!! Will NEVER use this company ever again!! Good Day!!”

Helpful Report

Posted 8 years ago

Hi Paul We are very sorry to hear of your disappointment with your shopping experience. We do often send items such as Feliway in separate packages and you should have received 2 separate shipment emails. Unfortunately, whilst both items were despatched on the same day (6 June), we are at the mercy of Royal Mail and often packages can arrive on different days (although a week is much longer than usual and can only apologise for the delay) We would like to reassure you that we do respond to all customers emails within 24 hours and always ensure our customers receive their orders. Please accept our sincerest apologies for any inconvenience caused and if we can be of any further assistance, please do not hesitate to contact us. Have a lovely day The Petwell Team

Posted 8 years ago

Petwell.co.uk is rated 4.8 based on 7,289 reviews