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Petwell.co.uk Reviews

4.8 Rating 7,292 Reviews
96 %
of reviewers recommend Petwell.co.uk
4.8
Based on 7,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Petwell.co.uk Reviews
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Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

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Petwell.co.uk 5 star review on 23rd March 2024
Anonymous
Petwell.co.uk 5 star review on 23rd March 2024
Anonymous
Petwell.co.uk 5 star review on 23rd March 2024
Anonymous
Petwell.co.uk 5 star review on 23rd March 2024
Anonymous
Petwell.co.uk 5 star review on 25th January 2022
Diane Darch
Petwell.co.uk 5 star review on 15th January 2022
Anonymous
Petwell.co.uk 5 star review on 28th June 2021
Simone Mcdermott
95
Anonymous
Anonymous  // 01/01/2019
Both item's where ordered at the same time (one needed for upstairs/one needed for downstairs) only one arrived two day's later,other one didn't arrive till a full week later!! NO Customer Service Telephone Number to find out what was going on,just a stupid e.mail address!! Absolutely disgraceful set-up!! Will NEVER use this company ever again!! Good Day!!
Helpful Report
Posted 8 years ago
Hi Paul We are very sorry to hear of your disappointment with your shopping experience. We do often send items such as Feliway in separate packages and you should have received 2 separate shipment emails. Unfortunately, whilst both items were despatched on the same day (6 June), we are at the mercy of Royal Mail and often packages can arrive on different days (although a week is much longer than usual and can only apologise for the delay) We would like to reassure you that we do respond to all customers emails within 24 hours and always ensure our customers receive their orders. Please accept our sincerest apologies for any inconvenience caused and if we can be of any further assistance, please do not hesitate to contact us. Have a lovely day The Petwell Team
Posted 8 years ago
Petwell.co.uk is rated 4.8 based on 7,292 reviews