Petwell.co.uk Reviews

Name: Petwell.co.uk
Address: M2Y GroupCaslon CourtPitronniere RoadSt Peter Port, GUERNSEY
Rating: 4.78

4.8 Rating 7,285 Reviews

96 %

of reviewers recommend Petwell.co.uk

4.8

Based on 7,285 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

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Petwell.co.uk 5 star review on 23rd March 2024

Anonymous

Petwell.co.uk 5 star review on 25th January 2022

Diane Darch

Petwell.co.uk 5 star review on 15th January 2022

Anonymous

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some treats for my dog, arrived in 3 days and cheaper than my local pet shop. A wonderful first class service, many thanks.”

Helpful Report

Posted 4 years ago

“Don't pay for 24hr delivery. Item took 5 days to arrive. terrible service”

Helpful Report

Posted 4 years ago

“Ordered 12 tins of dog food; 9 of the tins were dented, some in 2 places. Not even offered replacements. First experience of buying from this company and the last!! Very disappointed. Never had dented tins from the other companies that I buy from.”

Helpful Report

Posted 4 years ago

“I ordered an item and paid almost half the value of the item in postage for next day delivery as it was urgently needed. I placed the order after close of business on a Thursday. Delivery was made after 4pm the following Monday. Petwell use DPD who charge extra for weekend delivery. Despite taking payment from me for next day delivery I had to wait almost 4 days for my item. The message is 'don't use Petwell if you need something delivered over a weekend'.”

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Posted 4 years ago

“Not received my items yet and it's been nearly two weeks”

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Posted 4 years ago

“Wasn't happy with the service at all. My product wasn't delivered as driver went to another address! Yr website says next day delivery which I paid for and it still hadn't arrived 2 days later! Unhelpful customer service. Disappointed.”

Helpful Report

Posted 4 years ago

“My order never arrived on time as it was lost in transit, not the first time its happened but, the replacement cam on time though. Happy as usual with the products but not with DPD!”

Helpful Report

Posted 5 years ago

“Ordered on a Wednesday and paid for next day delivery. I received an email on Thursday advising that item would be delivered on Friday. No attempt was made to deliver on the Friday and we eventually received items on the following Tuesday. The company refunded £2.90 which was the extra I had paid for next day delivery.”

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Posted 5 years ago

“Still not received part of my order even after chasing it”

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Posted 5 years ago

“My delivery was overlooked not sent out when it wss it could have at least been sent next day took another 6 days and was important.Over 10% off next order.A gift voucher would be a nice gesture.”

Helpful Report

Posted 5 years ago

“I ordered 2 items by mistake I emailed the company to cancel one of the orders . This was never acknowledged and both orders were sent out and I was charged for both . I won't be using this website again . P Appleton .”

Helpful Report

Posted 5 years ago

Dear Patricia Thank you for your recent order. We did reply to your email on 4 December confirming that we were not able to cancel the order as unfortunately it was already packed and bagged and supplied a Freepost returns label address to return the extra ordered item for a refund. We have resent the email, please can you kindly check your spam folder if you do not receive it. Kindest regards The Petwell Team

Posted 5 years ago

“This is due to the terrible delivery company you use--Hermes. Will not use Petwell again if you continue to use them. Shame because everything else is excellent, in particular your customer services team and your prices. I would have bought my Arden Grange from you but will opt for a company who don't use Hermes to deliver. . If you read my e mails to your excellent customer service team you will understand why. I suggest you read "Trustpilot" on Hermes.”

Helpful Report

Posted 5 years ago

“Two phone calls later to petwell my dogs tablets arrived”

Helpful Report

Posted 5 years ago

“Never received one packet of frontline, emailed but never heard anything back. All other items received ok.”

Helpful Report

Posted 5 years ago

“Sadly my order never arrived. I emailed this company on numerous occasions to find out when I would receive my order and was informed that the item had been dispatched, but it never came. Had to have a refund so I could purchased it from another supplier.”

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Posted 5 years ago

“I find shopping with Petwell a pleasure as i can do it at home, they sell all my pets needs ie Flea protection, pet calming devices, the delivery is also very quick”

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Posted 5 years ago

“Can I say no stars out of 5 as that’s how I feel. They offer a 1 day delivery but that’s only after DPD pick it up!! What they don’t tell you is they don’t pick up every day. I ordered something on a Thursday afternoon so thought 1 day - should be with me on the Saturday but surprise surprise it wasn’t going to arrive until at least the Tuesday!!!! Why offer a service if it isn’t exactly as it says on the tin. It was the Pro-Kolin paste for my dog so needed it ASAP! So ended up getting it from Amazon who did offer a next day delivery and that even arrived on a Sunday. I will NOT be using Petwell again and I will be telling all my friends and family not to use them either. Useless company!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I have still not received my item after over 3 weeks and my call has not been returned”

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Posted 5 years ago

“My first shopping experience with this company was bismal to say the least my money was taken yet I received no order. I phoned them up about order to be told it hadn't been processed yet the money had been taken £62.07 was price of order. They then sent the order out I received it and an item was missing that's strike 2 against this company eventually received the item what should have been 3 to 5 days delivery took 2 weeks. What I was offered as compensation is a 10% discount code”

Helpful Report

Posted 5 years ago

“Awful. My order never arrived and after 6 messages that were not answered I had to file a report with my card conpany to get the money back. Awful.”

Helpful Report

Posted 5 years ago

Petwell.co.uk is rated 4.8 based on 7,285 reviews