Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

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Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“I loved the dress but when it turned up it was faulty. Sequins missing from front and also both sleeve cuffs. I tried to order another dress but it was out of stock. I paid £9 for next day delivery. The dress was obviously a faulty dress that had been returned by someone else then sent to me.”

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Posted 9 months ago

Hi Stephanie, I’m really sorry the dress arrived faulty and that you had trouble with the stock and delivery. This isn’t the experience we want for you. I'm glad to see this has now been resolved and refunded for you. If there is anything else we can do to assist you, please do reach out to us.

Posted 8 months ago

“Had issues with a failed delivery for collection in store. Staff at the Meadowhall store were very helpful and sorted out a refund , sadly customer service not so good , giving misleading information regarding failed delivery refund. Reordered and dress delivered to my home address successfully!”

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Posted 9 months ago

“Far too long for a petit fit”

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Posted 9 months ago

I’m really sorry that this item was too long for a petite fit. This isn’t the experience we want. Please contact our customer care team with your order number so we can review the fit issue and discuss options.

Posted 8 months ago

“My item was in the sale but was still a top priced at 49.95. It arrived scrunched up in a brown paper envelope and I had to iron it to try it on. It was sent back in better conditon than its arrival! It was listed as silk which is not supposed to crease so the material needs to be verifiled for the advertisement.”

Helpful Report

Posted 9 months ago

I’m really sorry the item arrived creased and that you’re unhappy with it being advertised as silk. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can review what happened, verify the fabric details, and arrange a suitable resolution promptly.

Posted 8 months ago

“Lovely quality dress”

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Posted 9 months ago

“Excellent service and lovely fascinator”

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Posted 9 months ago

“The staff in the shop very helpful. My refund was done on the same day.”

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Posted 9 months ago

“I thought I had found the perfect dress but unfortunately it did not suit. Phase Eight handled the return very efficiently. I will definitely try them again.”

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Posted 9 months ago

“Excellent customer service (Manchester store).”

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Posted 9 months ago

“Phase Eight has some lovely items for the new season. Ordered from the website and delivery was quick and easy return process and refund.”

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Posted 9 months ago

“My daughter actually said it’s the nicest thing she’s seen me wear! I love it.”

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Posted 9 months ago

“Great service! Lovely dresses and jackets.”

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Posted 9 months ago

“I have a collection of Cristine jumpers and love the different colours. I love Phase 8 and probably buy more from this label than any other. More Petite options would be good.”

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Posted 9 months ago

“My go to retailer for quality and style for special occasion outfits.”

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Posted 9 months ago

“Very elegant, it seats well on me.”

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Posted 9 months ago

“I ordered several dresses and was really pleased to see a lot of effort and thought was put in packing the dresses. I had no creases and everything came with its own box and tissue wrapped. It felt a joy opening my dresses and felt special”

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Posted 9 months ago

“Easy website but not a fan of some of the more mumsy styles”

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Posted 9 months ago

“Sehr schönes Kleid, Länge perfekt bin 1,58, sowohl Farbe als auch Material einfach toll”

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Posted 9 months ago

“Parcels have arrived quickly and returns are easy but should be free like other companies. I ordered a few sizes as they kept not fitting and had to pay to send each one back”

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Posted 9 months ago

“Always find the perfect occasion outfit here”

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Posted 9 months ago

Phase Eight is rated 4.3 based on 7,256 reviews