“I was extremely disappointed with the packaging. The belt was wound tightly around the waist of the dress which was then scrunched into a plastic bag, followed by a paper bag. Consequently the dress was very creased on arrival. Delivery was prompt and the returns procedure was good. In future I would prefer to go in store rather than buy online
.”
“Only 4 stars because I travelled to London as I wanted to try this particular dress on and despite a claim it was in stock in John Lewis nobody was working on the Ohase 8 Concession and I was unable to find anyone to assist me. A wasted trip for me. The dress is for my daughters wedding so it was important to me.”
Hi Christine,
Thank you for your feedback, and we’re sorry to hear about your disappointment.
We understand how frustrating it can be when you’re unable to speak to someone at the time you need support, especially regarding an issue with your order. We value your comments and will share them with our team to help improve how we support customers going forward.
If there’s anything still unresolved, our customer service team will be happy to help.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your lovely feedback. We’re delighted to hear that you enjoy shopping with us and that we’re one of your favourite brands. It’s great to know you’re happy with the quality of the materials and find the pricing good as well.
We really appreciate your support and look forward to welcoming you back online again soon.
Kind regards,
Team Phase Eight
Hi Sally,
Thanks for sharing your thoughts on the evening dresses, we’re glad you like them. We’ll keep an eye out for a purple option with long sleeves and hope to have something that suits you soon. If there’s anything else you’d like us to help with, please let us know and we’ll be happy to assist.
Kind regards,
Team Phase Eight
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