Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.07

3.1 Rating 645 Reviews

42 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given False information when upgraded that resulted in P4U having to compensate for the error.”

Helpful Report

Posted 9 years ago

“its just sell sell sell, no helping the customer get the best deal”

Helpful Report

Posted 9 years ago

“I am not happy that the phone package should have been £16.99 per month but I discovered when the bill came that I had to pay VAT on top.”

Helpful Report

Posted 9 years ago

“Went to your shop in Dover 5times to get my phone set up , they did not want to know so gave up in the end. Your man on the phone told me they would. Never deal with you again ,in the end your deal was no better than car phone warehouse, I will stick with them next time. Sorry.”

Helpful Report

Posted 9 years ago

“Didn't tell me about after care until it was to late”

Helpful Report

Posted 9 years ago

“brand new s5 problem with the camera in the first instance customer services where helpful and said they could exchange the phone but then said i'd have to send it back to them and on receipt of them getting it they would then send a replacement out i then mentioned the inconvenience of doing it this way as i can't afford to be with out a phone and then we got into the arguments of why i could not walk into my local store and exchange it because i had bought the phone on line and phones 4 u have two different operating systems one for online orders and one for in store orders and in this day of wonderful technology their operating systems cannot talk to each other to allow for an easy life for their valued customers as they put it and make something as simple as a phone exchange as straight forward as it should be i've used phones 4 u before on numerous occasions but always in store and not online and have never had a problem the staff have always been polite friendly and up to date on the products so perhaps in this day of modern technology it's best to stick to the old fashion ways of shopping as you get a better service”

Helpful Report

(P4U Web) - Posted 9 years ago

“A customer service advisor me to talk about an upgrade as mine was due ,But because it was not due until a week later he said we could have a new phone but only from him. He kept my husband on the phone for over an hour and as I had all the payment details he then wanted to talk to myself but as he was on the phone for so long I could not speak to him and told him to call back but he didn't. I rang him back but couldn't get hold of him so Iwe went through all the details again. After the details were taken he said the phone would be with us in the next couple of days when it did not arrive we rang customer services to ask where the phone is and they said we could not have it until the contract renewal day, Which if we would have known that we could have gone into the shop. When it did finally arrive it did not work so we got back on to customer service and they said they we would have to send it back and wait to get a new one. We tried to take it back to our local shop but they could do nothing for us as it was arranged on the phone. All in all it was a very disappointing experience with promises not being met and all the phone calls we had to make even to I phone themselves which were only. the most helpful in all of this. So we have reached a decision that when our phones are ready for an upgrade again we will NOT be using your company.”

Helpful Report

Posted 9 years ago

“It is using to much battery and is very difficult to use a Samsung is far better.”

Helpful Report

Posted 9 years ago

“The iphone arrived quickly but with no instructions or even how to open the box, get it going so i had to drive my wheelchair to the nearest Phone4U shop with it, and guess what the Phone4U shop only wants to sell phones, not get its own phones working one I'd just received from Phones4U. they sent me over to Vodaphone a shop across the road. Vodaphone couldnt port my vodaphone number old phone to new. but they did get the phone working and then told me to go to Carphonewarehouse as they were very good at technical and they will help you! Although I love the apps on the I phone, out and about it can't connect, the MAP facility directions when driving cant connect to internet yet it has a 3G vodaphone good signal, that was across the south east of england. sometimes it works. But I make calls stillby my old phone and use the phones 4 u iphone at home to search web and Facebook use apps very home wifi and partly as I have to keep it on charge, its always too low to do what I want otherwise. It has a goodcamera on it, and i like the screen dont have pain pressing buttons now,”

Helpful Report

Posted 9 years ago

“Very poor service. Bought a contract phone and direct debit details were not passed on to phone service provider, so I incurred a charge. Phones4u would not take blame and I received very poor and rude service from online staff when trying to resolve my problem. Instore staff were great help in sending me in the right direction and eventually got the fee paid for by phones4u. Will think twice about purchasing with phones4u in the future, especially online!”

Helpful Report

Posted 9 years ago

“this phone promises everything i needed, specifically a quality music player. the jack connection was faulty from the moment i plugged my headphones in! i tried connecting it via audio lead through a speaker, to check my headphones weren't at fault. another epic fail! the sound played out of the phone instead of the speaker.”

Helpful Report

(P4U Web) - Posted 9 years ago

“this is the second time i bought from phone 4 u and the second time i dont get the gift phone 4 u offer me. i think this is the last time i buy some thing in your company.”

Helpful Report

Posted 9 years ago

Hi Marie, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you have not received your free gift. I can see that the gift has been delivered and signed for on the 8 May at 10:15. If you have not received the gift please contact us on 0844 871 2253. Thanks, Hugh

Posted 9 years ago

“I brougjt a ezperia m2 2 weeks ago online. Got sent the wrong sim. I didmt no so i put it in the fone wheteupon it got stuck. An exchange was agreed. I was supposed to have been sent an envelope to return the fine and it still hasnt turned up. Would have been sorted if i could have exchange my fone in store rather than waiting for the non existant envelope.”

Helpful Report

(P4U Web) - Posted 9 years ago

“Im happy with everything other than the fact my phone isn't insured and I have been trying to insure it since I received the phone I would be great full if you could get in touch with me please”

Helpful Report

Posted 9 years ago

“Had no end of trouble when I upgraded this time round. Had a faulty handset and despite them saying they had sent a return envelope out 3 times it still didn't show so had to send it back myself. Also was told direct debits would stay same to find out that they weren't and I hadn't paid my bill on time!!”

Helpful Report

Posted 9 years ago

“was not told i could not port my number from my t-mobile business account to my new EE account. when contacted about above problem was told to call t-mobile and sort out myself, which took 8 weeks. got good deal but with no customer service help and in fact shouldn't have been sold contract without prior notice of number port problems.”

Helpful Report

Posted 9 years ago

“Phones4 u has no customer service !! Tried to discuss my phone that I took out over the phone in cannock with Darren the store manager told me to call them up as it wasn't his problem what a poor company after send my phone back took one out at coda phone great service in there”

Helpful Report

Posted 9 years ago

“My experience with phones 4u was not great wasn't sent the right colour phone that I should of had every time I spoke to anyone got told different things each time. As a new customer I was very disappointed so I sent the phone back I decided not to go through with the contract and ended it.”

Helpful Report

Posted 9 years ago

“Not good customer service Not steak to wording what says on phone”

Helpful Report

Posted 9 years ago

Hi Moshin, Thank you for getting in touch and leaving some feed back. I'm sorry to hear there was a delay with your exchange, I understand how frustrating this must have been . I believe this is now resolved and I hope the remainder of your contract runs smoothly. Thanks again Mohsin, Hugh

Posted 9 years ago

“Signal is rubbish every where”

Helpful Report

Posted 9 years ago

Hi Charlotte, Thanks for leaving us some feedback. I'm sorry to hear you're not happy with your signal. I have checked the coverage checker in your area and can see your signal should be excellent. It may be worth contacting your network provider EE to run checks on your line. If you have any queries please do not hesitate to get in contact via our Live Chat facility on www.phones4u.co.uk. Thanks again, Hugh

Posted 9 years ago

Phones 4u is rated 3.1 based on 645 reviews