Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Tell us how Phones 4u made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

"\uff37\uff48\uff41\uff54 \uff49\uff53 \uff41\uff43\uff54\uff55\uff41\uff4c\uff4c\uff59 \uff49\uff53 \uff54\uff48\uff45 \uff42\uff45\uff53\uff54 \uff57\uff41\uff59 \uff54\uff4f \uff54\uff41\uff50 \uff59\uff4f\uff55\uff52 \uff53\uff50\uff4f\uff55\uff53\uff45\u2019\uff53 \uff4d\uff4f\uff42\uff49\uff4c\uff45 \uff50\uff48\uff4f\uff4e\uff45\uff1f \uff34\uff48\uff49\uff53 \uff49\uff53 \uff41 \uff43\uff4f\uff4d\uff4d\uff4f\uff4e \uff51\uff55\uff45\uff53\uff54\uff49\uff4f\uff4e \uff4f\uff46 \uff50\uff45\uff4f\uff50\uff4c\uff45 \uff57\uff48\uff4f \uff54\uff48\uff49\uff4e\uff4b\r\n\uff54\uff48\uff41\uff54 \uff54\uff48\uff45\uff49\uff52 \uff53\uff50\uff4f\uff55\uff53\uff45\uff53 \uff41\uff52\uff45 \uff43\uff48\uff45\uff41\uff54\uff49\uff4e\uff47 \uff4f\uff4e \uff54\uff48\uff45\uff4d\uff0e \uff2d\uff41\uff4e\uff59 \uff4f\uff46 \uff55\uff53 \uff45\uff58\uff50\uff45\uff52\uff49\uff45\uff4e\uff43\uff45\uff44 \uff54\uff48\uff45 \uff46\uff45\uff45\uff4c\uff49\uff4e\uff47 \uff4f\uff46 \uff42\uff45\uff49\uff4e\uff47 \uff53\uff55\uff53\uff50\uff49\uff43\uff49\uff4f\uff55\uff53\uff0e \uff22\uff55\uff54 \uff49\uff54\u2019\uff53 \uff4e\uff4f\uff54 \uff41\r\n\uff50\uff52\uff4f\uff42\uff4c\uff45\uff4d \uff41\uff4e\uff59\uff4d\uff4f\uff52\uff45\uff01 \uff29\uff46 \uff59\uff4f\uff55 \uff57\uff41\uff4e\uff54 \uff54\uff4f \uff53\uff54\uff41\uff52\uff54 \uff57\uff49\uff54\uff48 \uff53\uff4f\uff4d\uff45 \uff4c\uff4f\uff57\uff0d\uff4c\uff45\uff56\uff45\uff4c \uff53\uff4e\uff4f\uff4f\uff50\uff49\uff4e\uff47 \uff4f\uff4e \uff59\uff4f\uff55\uff52 \uff4f\uff57\uff4e\uff0c \uff47\uff4f \uff41\uff48\uff45\uff41\uff44\uff0e \uff22\uff55\uff54 \uff44\uff4f\uff4e\u2019\uff54 \uff4f\uff56\uff45\uff52\uff44\uff4f \uff49\uff54 \uff41\uff4e\uff44\uff0c\r\n\uff49\uff46 \uff50\uff52\uff45\uff4c\uff49\uff4d\uff49\uff4e\uff41\uff52\uff59 \uff49\uff4e\uff44\uff49\uff43\uff41\uff54\uff49\uff4f\uff4e\uff53 \uff54\uff45\uff4e\uff44 \uff54\uff4f \uff43\uff4f\uff4e\uff46\uff49\uff52\uff4d \uff59\uff4f\uff55\uff52 \uff53\uff55\uff53\uff50\uff49\uff43\uff49\uff4f\uff4e\uff53\uff0c \uff48\uff49\uff52\uff45 \uff41 \uff50\uff52\uff4f\uff46\uff45\uff53\uff53\uff49\uff4f\uff4e\uff41\uff4c \uff54\uff4f \uff50\uff49\uff43\uff4b \uff55\uff50 \uff57\uff48\uff45\uff52\uff45 \uff59\uff4f\uff55 \uff4c\uff45\uff46\uff54 \uff4f\uff46\uff46 \uff41\uff4e\uff44 \uff47\uff45\uff54\uff54\uff48\uff45 \u201c\uff53\uff4d\uff4f\uff4b\uff49\uff4e\uff47 \uff47\uff55\uff4e\u201d \uff45\uff56\uff49\uff44\uff45\uff4e\uff43\uff45 \uff59\uff4f\uff55 \uff4e\uff45\uff45\uff44\uff0e\uff34\uff4f \uff48\uff49\uff52\uff45 \uff41\uff4e \uff45\uff54\uff48\uff49\uff43\uff41\uff4c \uff48\uff41\uff43\uff4b\uff45\uff52 \uff41\uff4e\uff44 \uff34\uff41\uff50 \uff43\uff45\uff4c\uff4c \uff50\uff48\uff4f\uff4e\uff45\uff0c \uff4a\uff41\uff49\uff4c\uff42\uff52\uff45\uff41\uff4b\uff49\uff4e\uff47\uff0c \uff45\uff4d\uff50\uff4c\uff4f\uff59\uff45\uff45 \uff4d\uff4f\uff4e\uff49\uff54\uff4f\uff52\uff49\uff4e\uff47\uff0c \uff53\uff50\uff4f\uff55\uff53\uff45 \uff54\uff52\uff41\uff43\uff4b\uff49\uff4e\uff47\uff0c \uff53\uff50\uff59 \uff46\uff41\uff43\uff45\uff42\uff4f\uff4f\uff4b \uff4d\uff45\uff53\uff53\uff41\uff47\uff45\uff53\uff0c\uff33\uff2d\uff33 \uff34\uff45\uff58\uff54\uff0c \uff53\uff4e\uff41\uff50\uff43\uff48\uff41\uff54\uff0c \uff57\uff48\uff41\uff54\uff53\uff41\uff50\uff50\uff0c \uff41\uff4c\uff4c \uff53\uff4f\uff43\uff49\uff41\uff4c \uff4e\uff45\uff54\uff57\uff4f\uff52\uff4b\uff49\uff4e\uff47 \uff53\uff49\uff54\uff45\uff53\uff0c \uff47\uff4f\uff4f\uff47\uff4c\uff45 \uff50\uff4c\uff41\uff59\uff0c \uff52\uff45\uff43\uff4f\uff52\uff44\uff45\uff52\uff0c \uff47\uff4d\uff41\uff49\uff4c\uff0c \uff53\uff4b\uff59\uff50\uff45\uff0c \uff4c\uff49\uff4e\uff4b\uff45\uff44\uff0d\uff49\uff4e \uff41\uff4e\uff44 \uff41\uff4e\uff59 \uff48\uff41\uff43\uff4b\uff49\uff4e\uff47 \uff41\uff4e\uff44 \uff54\uff52\uff41\uff43\uff4b\uff49\uff4e\uff47 \uff54\uff4f\uff4f\uff4c\uff53 \uff4f\uff46 \uff41\uff4c\uff4c \uff4b\uff49\uff4e\uff44\uff0e\r\n\r\n\ud83d\udce9 \uff23\uff2c\uff2f\uff35\uff24\uff27\uff25\uff25\uff2b\uff33\uff39\uff2e\uff23\uff20\uff27\uff2d\uff21\uff29\uff2c\uff0e\uff23\uff2f\uff2d\r\n\r\n\ud83d\udcac \u2795\uff11\ufe0f\u20e3 \uff12\ufe0f\u20e3\uff11\ufe0f\u20e3\uff13\ufe0f\u20e3 \uff16\ufe0f\u20e3\uff13\ufe0f\u20e3\uff11\ufe0f\u20e3 \uff19\ufe0f\u20e3\uff15\ufe0f\u20e3\uff14\ufe0f\u20e3\uff12\ufe0f\u20e3"

Phones 4u 5 star review on 21st April 2023

Graves C Roman

"\u1d05\u1d0f \u028f\u1d0f\u1d1c \u0274\u1d07\u1d07\u1d05 \u1d1b\u1d0f \u1d04\u029c\u1d07\u1d04\u1d0b \u1d0f\u0274 \u028f\u1d0f\u1d1c\u0280 \u1d18\u1d00\u0280\u1d1b\u0274\u1d07\u0280's s\u026a\u0274\u1d04\u1d07\u0280\u026a\u1d1b\u028f,\u1d07\u1d0d\u1d18\u029f\u1d0f\u028f\u1d07\u1d07's \u029c\u1d0f\u0274\u1d07s\u1d1b\u028f,\u0280\u1d07\u1d04\u1d0f\u1d20\u1d07\u0280 \u029f\u1d0fs\u1d1b \u1d07\u1d0d\u1d00\u026a\u029f,\u026a\u0274s\u1d1b\u026a\u1d1b\u1d1c\u1d1b\u026a\u1d0f\u0274\u1d00\u029f s\u1d07\u0280\u1d20\u1d07\u0280s-\u1d0b\u1d07\u028f\u029f\u1d0f\u0262\u0262\u026a\u0274\u0262 -\u1d1c\u0274\u026a\u1d20\u1d07\u0280s\u026a\u1d1b\u028f \u0262\u0280\u1d00\u1d05\u1d07s \u1d04\u029c\u1d00\u0274\u0262\u026a\u0274\u0262 \/ \u1d00\u1d05\u1d0d\u026a\u0274(s\u1d1b\u1d00\u0493\u0493) \u1d00\u1d04\u1d04\u1d0f\u1d1c\u0274\u1d1b \u029c\u1d00\u1d04\u1d0b -\u1d00\u1d04\u1d04\u1d07ss\/\u1d18\u1d00ss\u1d21\u1d0f\u0280\u1d05,\u0493\u1d00\u1d04\u1d07\u0299\u1d0f\u1d0f\u1d0b, \u026a\u0274s\u1d1b\u1d00\u0262\u0280\u1d00\u1d0d, \u0299\u0299\u1d0d,s\u1d0b\u028f\u1d18\u1d07, s\u0274\u1d00\u1d18\u1d04\u029c\u1d00\u1d1b, \u1d20\u1d00\u0280\u026a\u1d0f\u1d1cs \u0299\u029f\u1d0f\u0262s, \u026a\u1d04\u029f\u1d0f\u1d1c\u1d05, \u1d00\u1d18\u1d18\u029f\u1d07 \u1d00\u1d04\u1d04\u1d0f\u1d1c\u0274\u1d1bs \u1d07\u1d1b\u1d04 \u1d04\u029f\u1d07\u1d00\u0280\u026a\u0274\u0262 \u1d0f\u0493 \u1d04\u0280\u026a\u1d0d\u026a\u0274\u1d00\u029f \u0280\u1d07\u1d04\u1d0f\u0280\u1d05s,\u1d07\u1d0d\u1d00\u026a\u029f \u1d00\u1d04\u1d04\u1d0f\u1d1c\u0274\u1d1bs \u029c\u1d00\u1d04\u1d0b ( \u0262\u1d0d\u1d00\u026a\u029f,\u028f\u1d00\u029c\u1d0f\u1d0f\u1d0d\u1d00\u026a\u029f,\u029c\u1d0f\u1d1b\u1d0d\u1d00\u026a\u029f )\u1d05\u1d00\u1d1b\u1d00\u0299\u1d00s\u1d07 \u029c\u1d00\u1d04\u1d0b- \u1d1c\u0274\u1d1b\u0280\u1d00\u1d04\u1d07\u1d00\u0299\u029f\u1d07 \u026a\u1d18,\u1d04\u029c\u1d00\u0274\u0262\u1d07 \u028f\u1d0f\u1d1c\u0280 s\u1d04\u029c\u1d0f\u1d0f\u029f \u0262\u0280\u1d00\u1d05\u1d07s,\u0262\u1d00\u026a\u0274 \u1d00\u1d04\u1d04\u1d07ss \u1d1b\u1d0f \u0299\u1d00\u0274\u1d0b \u1d00\u1d04\u1d04\u1d0f\u1d1c\u0274\u1d1bs. \r\n\r\n\r\n\ud83d\udce9 \u1d04\u029f\u1d0f\u1d1c\u1d05\u0262\u1d07\u1d07\u1d0bs\u028f\u0274\u1d04@\u0262\u1d0d\u1d00\u026a\u029f.\u1d04\u1d0f\u1d0d\r\n\r\n\ud83d\udcac \u2795\ud835\udff7\ufe0f\u20e3 \ud835\udff8\ufe0f\u20e3\ud835\udff7\ufe0f\u20e3\ud835\udff9\ufe0f\u20e3 \ud835\udffc\ufe0f\u20e3\ud835\udff9\ufe0f\u20e3\ud835\udff7\ufe0f\u20e3 \ud835\udfff\ufe0f\u20e3\ud835\udffb\ufe0f\u20e3\ud835\udffa\ufe0f\u20e3\ud835\udff8\ufe0f\u20e3"

Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great assistance with picking phone and contract via the 'chat' facility. The person on chat vanished despite saying she would hang on for the order number.....anyway I processed the payment for the phone and then 20 mins later received an email advising my order had been cancelled..... I have no credit problems and have held a mobile with O2 for over 15 years. Since them I receiving a multitude of calls and emails asking why I did not proceed with the order! Shambles!”

Helpful Report

Posted 10 years ago

Hi Zoe, Thanks for getting in touch. I'm really sorry to hear that you're order was not successful. All orders that are placed are subject to the relevant security and credit checks, and the credit check is completed by the network themselves. I'm sorry to hear that you're been bombarded by us on the phone, what I'll do is drop you an email and if you can let me know the number we're calling you on I'll get this removed. Many Thanks, Sam.

Posted 10 years ago

“i got one phone from phones4u . from month i m trying to get get one more phone ...i m getting decline i dont knw why ? whts the reason”

Helpful Report

Posted 10 years ago

Hi Sameer, Thanks for getting in touch. I'm really sorry to hear that you've not received your second order. When placing an order with us you will be subject to the relevant security and credit checks. If you do have an existing line already then the network will assess you for an additional line. I am really sorry for the inconvenience caused, you can always replace the order with a different network on 08000 725855. Thanks, Sam.

Posted 10 years ago

“I'm waiting for a new phone from the ninth of June. Now they said that i got it at the end of the month. They sell something what they do not have. This is outrageous. I mgrounded for a month without a phone. This is my last purchase in phone4u.”

Helpful Report

Posted 10 years ago

Hi Joanna, Thanks for getting in touch and writing your review of Phones 4u. I'm really sorry to hear that there was a delay in receiving your new order, when you place an order with us it is subject to the relevant checks and also stock. I can assure you we will aim to get your phone to you as quickly as possible, I've checked your order and can see this has now been delivered and I do hope that everything is okay. Thanks again, Sam.

Posted 10 years ago

“not a very entertaining experience the phone arrived on time ? why no instruction manual being a novice with phones I had to go out and buy a manual , no conection due to the sim card being faulty 2 days later new sim card arrives now 3 days unable to understand instructions due to staff on the phone not speaking or understanding English took 4 days to get things sorted out I would not repeat the experience again very stressfull”

Helpful Report

Posted 10 years ago

Hello Brian, Thank you for getting in touch and leaving your comments. It's great to hear that you're new phone arrived on time :) In regards to the instruction manual, these are no longer provided by the manufacturers in the box. Instead what you can do is visit your manufacturers website and you will be able to download a copy to your PC. I am really sorry to hear about the experience you've had and hope it doesn't put you off. Rest assure that I will be making sure your comments are passed on so that it can be improved in future. Kind Regards, Sam.

Posted 10 years ago

“I was promised a gourmet society membership as part of my offer but it has never materialised.”

Helpful Report

Posted 10 years ago

Hiya Emma, Thanks for getting in touch, hope you're well? I'm sorry that you've not received the details on how to claim and set up the Gourmet Society Membership. I've got your email address so I'll send you the details and link that you need to do this. So sorry for the delay. Thanks, Sam.

Posted 10 years ago

“Tried to upgrade two phones with this organisation earlier this year. Supplied all the details and put the order in for the wife's, then did the same for mine, but because mine couldn't be upgraded until a week later it meant the order was split. Wife's came alright but a week later mine hadn't. Rang to check and found that there was no order for mine on the system, even though the man I ordered through was adamant everything was ok and would be fine. As the result of this I was unable to receive the "free" gift I had requested. I was offered something I didn't want and in the end because they couldn't even process any of my order, I cancelled it. Ended going elsewhere for my phone and started again. Ended with two separate contracts which confused the hell out of EE and my bank. Would be better going straight to EE direct next time. Also the contracts they offered were not as good because they compensated themselves for the alleged free gifts.”

Helpful Report

Posted 10 years ago

“1. It took a 30 minute call to upgrade during which I had to repeatedly give information you must already have. 2. It took repeated attempts to get my cashback paid”

Helpful Report

Posted 10 years ago

Hi John, Thanks for getting in touch and leaving a review. Sorry to hear you had some initial problems with the contract. I hope you've now received your cash-back all else is well. In regards to the sales call being around 30 minutes long. This not out of the ordinary as the sales agent must clearly obtain all of your personal and account information as well the choice of phone and tariff etc masking sure you fully understand your options and what you have agreed to. I hope you were not inconvenienced too much though. Thanks again John, Hugh

Posted 10 years ago

“I ordered my sim on the 2nd May which is when my contract started its now the 5th and I still have no phone. I called the help line the help line and was told it could take up to 48 Hrs. to activate. Still waiting.”

Helpful Report

Posted 11 years ago

Hi Joseph, Thanks for getting in touch and leaving some feedback. I'm sorry there was a slight delay with your connection. I can see Vodafone confirmed the connection was successful on the 3rd June. In some instances it can take the 48 hours for the SIM to be connected. I hope you were not inconvenienced too much, I can certainly appreciate your frustration though. Hope all is well now Joseph. Thanks again, Hugh

Posted 10 years ago

“Ordered the phone on Saturday and today Wednesday have still not received it. Not good”

Helpful Report

Posted 11 years ago

Hi Andrew, Thanks for getting in touch and leaving a review. I can see the handset was signed for later that Wednesday. I'm sorry it took so long to reach you. As you live in the Highlands in Scotland deliveries normally take 2 working days. I can definitely appreciate your eagerness to receive your new iPhone though. I hope all is well with the contract now Andrew. Thanks again for leaving some feedback. Hugh

Posted 10 years ago

“I was abruptly and rudely told that my order was cancelled moments after placing my order without any explanation!”

Helpful Report

Posted 11 years ago

Hi Frances, Thanks for getting in touch and leaving a review. I'm sorry you were not successful in taking a contract with ourselves. It appears the network credit check had been declined. However, we do not always get a direct reason as to why it has been declined I'm afraid. I would recommend contacting the network directly for more information. Thanks, Hugh

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews