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Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joy
Verified Buyer
“Very disappointed with phones for you. Deceitful and manipulative. Has now caused so many problems with my Contract and payment. Would never use phones 4 U again or suggest you too my friends/family”
Helpful Report
Posted 9 years ago
Ben
Verified Buyer
“Very poor service received from all aspects of purchase, Set me up a new contract when I asked for a upgrade that I was due, told me you couldn't listen to the call but then could all of a sudden when my wife chased it up on my behalf, still have not got a working phone which your staff in store couldn't have been less helpful about. the deputy store manager at Gillingham branch must have seen me in the shop at least 6 times barley acknowledge me and every time looked and me like he just wanted me to go away, and to top it off apparently it is partly my Fault that I didn't notice Web match were setting me up a new contract when not once did they tell me this over the phone which was confirmed after you listened to the call . so overall I'm am disgusted at your service and in future will strongly put people off using P4U unless they want to feel under valued and like no one seems to care about customer service.”
Helpful Report
Posted 9 years ago
Helen
Verified Buyer
“Complete lack of knowledge and information. Not informed that current sim card would be obsolete within 2 hours of agreeing new contract leaving me without any way of communicating if leaving the house. New phone was to be delivered within 2 days, managed to book the day off only to get an email stating phone would be delivered next day!!!! (Boss about as happy as i was) 3 months in and got an email and a letter stating that the insurance i took out had not been put in there system due to an administration error and wasn't covered (even though my bank statements showed otherwise). 4 months in and after numerous calls regarding previous issue they have now changed the insurance claims policy., and after sifting through all the jargon basically they want me to pay a ridiculously large excess for any claim if i had to make one. (will now be cancelled by the end of this month) In short - Phones (never again) 4 me”
Helpful Report
Posted 9 years ago
Neil
Verified Buyer
“After Phones4U telling me a deflated contract price over the phone, and me being completely shocked to see the true price on the contract notes, then refusing to release the phone call recording until after my legal right to cancel had expired, I would never recommend this company to anybody.”
Helpful Report
Posted 9 years ago
Bradley
Unverified Reviewer
“tertretert ert er tert ert ert”
Helpful Report
Posted 9 years ago
Sarah
Verified Buyer
“Upgraded over the phone, I wanted to keep my original number which I had for about 15 years, your phone rep didn't listen to anything I said! He was only interested in the sale. Have advised all my friends family never to come to u !!! I did ring to complain and was told I would get a call back - never received !!!”
Helpful Report
Posted 9 years ago
Nadeem
Verified Buyer
“Absolute rubbish!!! Wouldn't recommend your business or your life mobile network to anyone....”
Helpful Report
Posted 9 years ago
Hi Nadeem, I'm sorry to hear this and would really like to see if there is anything that we can help with? If you can log onto the Support Site section on our website, on the left hand side there is a Live Chat Facility: http://bit.ly/1qZorf1, where one of our agents will be more than happy to help. Thanks, Sam.
Posted 9 years ago
Brian
Verified Buyer
“I needed my mobile MIC looked at or repaired, it seems the service is built around the sale and not the customer after the sale. My moble continues to offer limited volume, I will not be using phone4u again. Brian Royal 07903063333”
Helpful Report
Posted 9 years ago
Hi Brian, Thanks for getting in touch. I'm sorry to hear that the MIC on your phone is faulty and is affecting the volume on your phone. We can certainly take a look at getting this fixed for you, and with your HTC you do get a 24 month manufacturer warranty. It may be worth speaking to our Tech Team first of all as they will complete some diagnostics and tests over the phone with you first to see if they can resolve this - their number is 08448 712233. If the fault still persists then you can get this sent off for a free of charge repair with our repair centre. To get your phone booked in you can visit your local store or call them directly on 08448 712269 and they will send you out a pre paid bag. I'm so sorry that no one has looked into this for you already and that you've not had the best of service. Thanks for highlighting this to us, as we will make sure it is fedback so improvements can be made going forward. Kind Regards, Sam.
Posted 9 years ago
Stephen
Verified Buyer
“Although at the time I thought you had spent time finding me the best deal, I now totally regret not just renewing with O2. The phones took ages to arrive and I was having to pay on my old network as well as new network because of this. I was told I could take an international bolt on only to find one didn't exist. I would never recommend this company. Feel free to contact me at stevedeaville@hotmail.com if you want more info.”
Helpful Report
Posted 9 years ago
Adrian
Verified Buyer
“I have been waiting for nearly 6 weeks for my phone to be repaired, and after consent phone calls and being put on hold for up to 20 minuets at a time i was promised a new replacement handset from a m7 to a m8 which i thought was very good, but 6 weeks and still waiting, not being able to use my data, calls and text which iam paying for, thanks . I am very disappointed with the service you are providing and will not be back to upgrade mine or the 4 other members of my household.”
Helpful Report
Posted 9 years ago
Chris
Unverified Reviewer
“Lied to be staff and had my time wasted”
Helpful Report
Posted 9 years ago
Neil
Verified Buyer
“Worst company I have ever delt with, still owe me £529 for a HTC M8 I sent back four months ago, don't deal with this company”
Helpful Report
Posted 9 years ago
Hi Neil, Thanks for your post! I'm so sorry to hear about the experience that you've had with us and that you have had to chase your refund. I've taken a look into your account and I can see that you have been dealing with our High Level Complaints Team. They have now arranged the refund of your phone and this will show in your bank account as a BACS payment. I'm so sorry for the time that this has taken, and I can already see that it has been fedback to the departments concerned. Kind Regards, Sam.
Posted 9 years ago
Farhan
Verified Buyer
“I pre ordered two phones with phones 4 u not so long ago and it was the worse decision i ever made. I was totally ripped off with the deal I got with phones 4 u. I was told it was the best offer. I shall never be shopping with phones 4 u again. Please look elsewere before you go to phones 4 u.”
Helpful Report
Posted 9 years ago
Hi Farhan, Thanks for your post! I'm really sorry that you do feel this way. We do like to think that we are competitive with the deals that we offer, and all of our deals are subject to availability. If it is that you do see a particular deal elsewhere whilst shopping around you can always mention it to our Sales Team and they will be more than happy to see if they can match this. Thanks for your feedback. Sam.
Posted 9 years ago
Ali
Verified Buyer
“I bought a pay as you go phone online on Orange. I had the phone delivered in 2 days which was good, but that's where it ends. I received a sim pack which allegedly had the £10 top up on there already which is impossible but still I believed them. After waiting over 4 days for the top up to come through and speaking to them via online chats on numerous occasions, I was promised that I'd get the £10 refunded into my account. I had to confirm my account details with them which I did and I tripled if not quadrupled checked my details before hitting send. They confirmed it was the correct account details as I purchased the phone through the same account and was told the money would go straight through. I again accepted their apology and fell for their lies. My money STILL hasn't come, neither has the £10 top up I paid for. Never again will I do business with them and neither will my close friends and family as they know about this. What's £10 to these millionaires? Why steal from a repeat customer? Shame on you.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Ali, Thanks for your post! I'm so sorry to hear about the experience that you've had since buying a Pay As You Go from us. I can assure you that the service and experience that you have detailed is not what we expect. All Pay As You Go phones do come with £10 top up pre loaded onto the Sim Card, this is then activated within a maximum of 48 working hours of having the phone. I'm so sorry that for some reason your top up was not activated correctly, and that it took so long for the £10 to be refunded, this will be fedback to the relevant department. I've taken a look at your account and I can see that you have since spoken with our Live Chat Team and they have arranged the refund for you. This payment should now be in your account as we advise to allow a maximum of 6 working days. Again I am so sorry for the inconvenience caused. Thanks, Sam.
Posted 9 years ago
Neil
Verified Buyer
“My PUK code transfer from vodafone to EE is an absolute disaster, and I can't help but take this out on phones4u also. 2 and a half weeks without functioning incoming calls or outgoing or incoming texts.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hello Neil. Thanks for your comment. I'm sorry to hear that the transfer of your number has not been as smooth as it could be. When transferring your number from one network provider to another, this is a process that Phones 4u don't complete. It is done completing by the 2 networks themselves, if it us that you have moved to EE then I would advise speaking to them in regards to getting the number activated. I am sorry for the inconvenience and delay. Thanks, Sam.
Posted 9 years ago
Lina
Verified Buyer
“Disappointed. I've bought an iPhone sim free phone, but for some reasons the device was locked to O2 tesco. It's was waste of money:(”
Helpful Report
Posted 9 years ago
Hello Lina, Thank you for posting your review. I am ever so sorry to learn that you received a locked phone. I can see that you reported this to us in May and this has been taken down as internal feedback. We have recommended speaking to O2 in order to query unlocking the device. If you haven't already been in touch then you may reach them by dialing 08448 090202. Kind regards, Amy
Posted 9 years ago
Daniel
Verified Buyer
“Really not happy with Phones4U! I took out a fairly pricey deal for and iPhone 5s on an EE contract because they offered £100 cash back via a deal my company offered through rewardsgateway.co.uk. Now, 3 months down the line, Phones4U have refused to honour this, with no reason given. Suffice it to say I feel totally ripped off and will not be sticking around when my lock-in expires!”
Helpful Report
Posted 9 years ago
Hi Daniel, I'm sorry for any confusion. As the offer is through Reward Gateway you shall need to speak to them regarding how you may receive your cashback. I have located a contact number for you; 020 7229 0349. I hope this helps and thank you for porting your review. Kind regards, Amy
Posted 9 years ago
Claire
Verified Buyer
“My last visit to arena resulted in me falling down the concrete stairs due to the stairs being wet and nobody from the arena has contacted myself to make sure i was okay or apologise for the injuries that resulted from the fall. The lids need to stay on drink so they are not spilt everywhere !!!! The arena needs refurbishing and re flooring badly !”
Helpful Report
Posted 9 years ago
Hi Claire, Oh dear! I'm so sorry to hear this. I hope you are ok. I've located a contact email address for you: feedback@phones4uarena.co.uk. Thank you for posting your review. Kind regards, Amy
Posted 9 years ago
Shane
Verified Buyer
“So we were told they would pay off our contract but they didn't. The bill came through with an extra £90. We went into the store and wr were told they would refund it to us. After two weeks of being fobbed off that they would get back to us in a few days we visited the store again. We were told they could not deal with it in store and had to contact their head office. We called them from the store and we were told they could not deal with it at the moment and we would have to wait a few days as they were unaware if they or orange would refund us, even though phones 4 u made the mistake. We were shown no empathy in the store or by the customer services at head office. This was almost £100. To rub salt into the wound when we went back in we found out that we missed out on getting a free smart watch too. This was disgraceful service!”
Helpful Report
Posted 9 years ago
Hi Shane, I’m so sorry that there has been an issue with your early upgrade fee. We do expect any issues to be handled as carefully as possible for you and resolved as soon as possible. I cannot see any noted regarding this on your own account. If there is any further assistance that the account holder may require then they may contact us by emailing socialsupport@phones4u.co.uk. We shall then be back in touch within 48 working hours. Thank you for posting your online review. Kind regards, Amy
Posted 9 years ago
Kim
Verified Buyer
“I couldn't get a phone even though I tried”
Helpful Report
Posted 9 years ago
Hello Kim, Thanks you for posting your review. I’m sorry if you have had trouble gaining a phone. I can see that you did have a Samsung Galaxy S4 from us in April. I understand that you experienced a fault in April, yet this was resolved. I do hope that you are all up and running. Kind regards, Amy
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
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