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Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Abigail
Verified Buyer
“Well I got sold 4G which doesn't exist in my area and 3 months on having problems with my new provider yet my old one was fine but told this was a good deal never again and would never ever recommend phones 4u or vodafone a disgrace which has lead me to legal action”
Helpful Report
Posted 9 years ago
Kevin
Verified Buyer
“Received a phone, but had no contract set up on it. After 2 months I still have no contract which was agreed. was pushed from phones4u to contract suppliers and still no final out come. Meaning now I have a phone with no contract and my old contract has now ended and I am paying over the amount for calls and txts. No one took responsibility or ownership in order to settle the problem, even in store was unhelpful. (Harrogate)”
Helpful Report
Posted 9 years ago
Fayez
Verified Buyer
“the phone was meant to be unlocked but it wasn't and i had to have it unlocked poor service even though i was assured that the phone was unlocked”
Helpful Report
Posted 9 years ago
Pauline
Verified Buyer
“Having bought on contract a Samsung GalaxyS4 I find it impossible to send MMS messages. Tech support/cuztomer support difficult to talk to over the phone. Shop assistance at Reading by shop staff helpful but could not answer problem. Vodaphone staff at Farnham excellent service but my phone cannot execute MMS even now after 22 hours. Is there small lrint somewhere that excludes the use of MMZ?”
Helpful Report
(P4U Web) - Posted 9 years ago
Egidio
Verified Buyer
“No comment”
Helpful Report
Posted 9 years ago
Brian
Verified Buyer
“I ordered a new phone. Due to an error by them, 2 were sent to me . I returned one but unfortunately Phones4U had registered the other one with EE. This meant that my original number did not transfer to my new phone. Over the following two months i made countless phone calls and sent emails to them and visited their stores, asking them to resolve the problem with the number.Although their staff promised to sort it, each one failed dismally. It was only when i contacted EE directly that this was finally resolved. My experience of dealing with this company proved to be stressful, frustrating and annoying and i will not be purchasing my next phone from them.”
Helpful Report
Posted 9 years ago
Alice
Verified Buyer
“I wasn't happy at all with the service I received I waited over two months for money they promised me and still I had to ring to enquire what was going on. I then had to wait a further 2 weeks for it to arrive in my bank. So I don't think I will be using there services again.”
Helpful Report
Posted 9 years ago
Coiln
Verified Buyer
“I was hard sold my new samsung s5 told 37.99 a month and 100 pounds cash back. Took 4 months and waiting on the call being listened to by phones for u. Not happy at all with service would not deal with them again.”
Helpful Report
Posted 9 years ago
Gail
Verified Buyer
“Phones4u basically sold me a phone package that did not exist, when I rang to complain, they listened to the call that the salesman had made and it was clear he was in the wrong. Phones4u have given me compensation, but I have to say the girls attitude on the phone was terrible. I won't ever deal with them again”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“I pre ordered the new S5 so I'd have one when it was released. Despite doing that 2 months in advance, despite calling the day before release to check all was ok, on the day of release my pre order ceased to exist. Nobody could find it, I wasn't on their system, nobody knew who id previously spoken to, it was just a huge mess. It took me a month to sort it out, then when they acknowledged it, there was another delay in it being dispatched. I was supposed to get a Samsung tablet and Google play voucher as a pre order bonus and goodwill gesture, yet it took 2 months for the tablet to arrive and i had to chase to get that. It's now been over 3 months since I received the phone and still no sign of the Google play voucher. This is extremely poor service from a company as large as this. Although I did question whether this was being run out of someone's garage at one point when (according to customer services) 'the man' (singular) who deals with posting items out wasn't in to dispatch my phone and he would be back in after the weekend. Not impressed one bit. My advice to anyone else is not to believe what you are told, because you will keep getting fobbed off, and to keep chasing constantly because it is the only way you get anywhere. Had I not already pre ordered and invested a lot of time in this already, not to mention working on the principal that a company as large as this should be able to fulfill promises and assurances it makes to customers, I would most definitely have gone elsewhere.”
Helpful Report
Posted 9 years ago
Hi John, Thanks for taking the time to get in touch and leave a review. Apologies over the experience you've had to date. I can see there was some confusion over the eligibility of your upgrade also. It's not an experience we want for any of our customers. I can see you have since received your tablet and vouchers, I hope all is now well with your contract. If you have any questions or queries about your Phones 4u account please feel free to contact us via our Live Chat facility available on support.phones4u.co.uk. Thanks again John, Hugh
Posted 9 years ago
Glenn
Verified Buyer
“you accepted me for a sim only and I still haven't receive it so there for I ant happy paying for something I ant got”
Helpful Report
Posted 9 years ago
Hi Glenn, Thanks for getting in touch and leaving some feedback. I'm sorry to hear there was a delay in getting your SIM to you. You will not be charged for a SIM that has not yet been connected though. Please feel free to use our Live Chat facility if you have a query or problem about your order though Glenn. Thanks again, Hugh
Posted 9 years ago
Luke
Verified Buyer
“you try and rip me off you done nothing for me”
Helpful Report
Posted 9 years ago
Hi Luke, Thanks for getting in touch and leaving some feedback. I can't find any notes regarding contact you've had with us since taking the SIM only deal. I hope your issue is resolved, but if not please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh
Posted 9 years ago
Kelly
Verified Buyer
“Although the transition from Orange to EE in May was initially good the person from phones for you assured me my direct debit and phone number would remain as normal. WELL.....after being billed for two mobile numbers (mine and one new number that I didn't ask for) and being told this new no. was now removed I'm still getting letters referring to it. I'm also getting REALLY ANGRY putting it politely that after telling EE that I hadn't had a bill in 6 weeks (I'm now 3.months down the line) they said that one would be sent only referring to my old and current number. Finally get a large bill and told no DD has been appointed to my account at all and that next month (August)it will activate after restarting one. In the meantime after calling about my account which I can't even access online because of my account being linked to the new number that shouldn't have been created ill have to fork out a small fortune and can't make a complaint because they don't have a complaints dept!!!!! So no between phones4u and EE iwon't recommend either AGAIN. EE are the worst mess I've ever dealt with and phones for you customer service advisors dealing with new phone contracts should be more competent”
Helpful Report
Posted 9 years ago
Hi Kelly, Thanks for getting in touch and leaving some feedback. I have located your account and cannot see any notes on our system. I hope you have managed to resolve the issue with EE. Please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks again Kelly, Hugh
Posted 9 years ago
Rakshith
Verified Buyer
“Can't help in upgrading”
Helpful Report
Posted 9 years ago
Hi Rakshith, Thanks for leaving some feedback, I'm sorry to hear you had a problem in upgrading. The reference number you have given relates to a new connection and not an upgrade. I'm sorry to hear you have had problems in upgrading. Please get in touch via our Live Chat facility if there is anything else we can do to help. Thanks, Hugh
Posted 9 years ago
Donna
Verified Buyer
“I am extremely unhappy with the phone and the level of service I have received, I clearly stated what usage I required from a phone NONE of which I am getting. I agreed to pay more per month for my contract as not only was I sold on the fact that the Iphone 5c could perform all of the functions my Blackberry did but offer more services which I was interested in. The phone does not perform satisfactorily at all and I can barely use it, all that works is the text messaging but there seems to be delays on sending and receiving and often I have to retry the message. This is so disappointing as I use my phone a lot for organisation, work and personal. I understand my bill is due and is £38.00! I was also promised that if I agreed to a fixed amount of £34.99 per month that’s what it would remain at as there were caps on any other usage so it was not possible to pay more than agreed, something I was not happy about with Orange. I am obviously loathed to pay this as I do not feel I am receiving the service that I am paying for. I have logged a complaint with the specific complaints detailed but I have had no response to date. I would be grateful if you could look into this and get back to me via email as I cannot receive phonecalls. I have received a phone call from someone in response to this complaint (which I requested no phonecalls as it is difficult to receive them) and was basically told that I had the phone for over two months (which I have been waiting for a response for) and to go into a shop to get it looked at which is an unacceptable response.”
Helpful Report
Posted 9 years ago
Sarah
Verified Buyer
“your advisor misguided me and bascially told a pack of lies so will not use you again”
Helpful Report
Posted 9 years ago
Hi Sarah, Thanks for getting in touch. I'm really sorry to hear that you feel you were misguided. I can assure you this is not an experience we want for any customer. If there is anything you would like to discuss please don't hesitate to get in touch via our Live Chat facility available on www.phones4u.co.uk. Thanks, Hugh
Posted 9 years ago
Jon
Verified Buyer
“The telesales person said my bandwidth was roaming but I've since found it isn't. Gutted & won't be recommending them!”
Helpful Report
Posted 9 years ago
Vimal
Verified Buyer
“I was promised things they would not deliver. And I complained after 2 weeks but no one bothered to reply. Very poor customer service”
Helpful Report
Posted 9 years ago
Carl
Verified Buyer
“I wasn't very happy with all the complications I had getting my new phone, I orderd it early as they rang and said I could upgrade early so I upgraded to a iPhone 5c there and then I was due the phone a week later as my upgrade date was 7 days away still,10 days later phones not there so I rang and got told they had no record of me calling,20 mins later after going over the first phone call I had she found a note on my contract, said sorry and it would be here next day. Another day went by and still no show of the phone,I then got a slip the day after saying they had tried to deliver but nobody was in even tho I specifically said deliver to my neighbour as they work at home and every day and I'm at work and they wouldn't allow me to get it posted there by this point it was turning into a joke so I decided to go to get the phone myself bearing in mind a round trip to the depot near me is 50 miles in teatime traffic on the m62 I then rang DPD and got told the driver would be back for 5:50 but if I got there for 6:15 he would have the parcel ready so I sets of after work got there for just after 6 and waited til half 6 before I went in and then got told the driver wasn't back and he was going to be another hour so I waited the hour finally got the phone, travelled home and opens the box to find the glass screen protector was smashed and since then when the screens pressed in certain places it creaks and crunches asif the screens moving or something so all in all wasn't best pleased with the service although apart from the forgetting to send the phone the first time it wasn't phones 4 u fault the delivery service wasn't acceptable but it added to the frustration Best advice I would say is Go into the phones4u shop if u want good service and to get the phone with no messing about or damages as DPD obviously didn't knock on my neighbours door because he was in all day. Other than that I'm happy with the phone”
Helpful Report
Posted 9 years ago
Nicola
Verified Buyer
“Helpfull, quick and process orders quickly. Good at finding u the best deal at the time. Recommend highly. Well done”
Helpful Report
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
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