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Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jane
Verified Buyer
“Absolute rubbish. We ordered the phone on line. After it arrived we couldn't get it connected. We made phone calls on 4th july to both you and Orange. Both were most unhelpful. We were eventually informed that the phone had been registered to someone else and must be returned. This was done during the week. The customer service was appaling and unhelpful. Thank god I hadn't cancelled my phone with my original provider at that point. I have stayed with my original provider and upgraded. I would never bother with you, or orange again.”
Helpful Report
(P4U Web) - Posted 9 years ago
Ryan
Verified Buyer
“Ridiculous that someone would need photo I.d for a sim only not happy with the service and would recomend anyone to go direct to the company where you are not asked for photo I.d!”
Helpful Report
Posted 9 years ago
Kelly
Verified Buyer
“I still haven't received the money that phones for u owe me onto my phone bill so wouldn't recommend to anyone”
Helpful Report
Posted 9 years ago
Andrea
Verified Buyer
“I found the actual speed of the repair quite fast, less than a week. I was told and shown a photo of my repair. I have no idea if this was my phone or one that had been previously through the repair department. I was asked if I would sell my 'broken phone' to the company but as I had documents and pictures on the phone I declined. After a week or so later and £109.99 lighter in pocket due to having bought a new phone at the store THE BROKEN PHONE MIRACULOUSLY CAME ALIVE!! To say the least I am annoyed with Phones 4U.”
Helpful Report
Posted 9 years ago
Marie
Verified Buyer
“I do not like the phone I ordered and have requested a return envelope THREE times - still not received. Very, very, very poor service I would never recommend Phones4You.”
Helpful Report
(P4U Web) - Posted 9 years ago
Neil
Verified Buyer
“Bought a htc one had problems with it but because u buy online u can't take back to the store the want a week to send a new one terrible customer service if I never had another phone I wouldn't use these again cancelled my contract”
Helpful Report
Posted 9 years ago
Adam
Verified Buyer
“Excellent service thank you”
Helpful Report
Posted 9 years ago
Mark
Verified Buyer
“Considering I have already contacted phones4u regarding emails being sent to me in the name of mark with all of his address and order details I think it is completely inappropriate and a massive data protection breach!”
Helpful Report
Posted 9 years ago
Hayley
Verified Buyer
“As a long term loyal customer I am utterly disgusted and extremely diserpointed with the customer service I have recieved!”
Helpful Report
Posted 9 years ago
Hayley
Verified Buyer
“As a long term loyal customer I am utterly disgusted with the customer service I have recieved, I have spent a lot of time in and out of hospital and undergoing surgery for sever endomitirios, because of this I haven't been able to work therefore havnt had to funds to pay all of my bills, I offered to pay half and for the remaining amount to be added to my bill that I would pay at the end of July with all the overtime I have picked up, I was refused this twice by two members of staff, I am a single parent and I do not have a landline and so it's extremely dangerous not having any means to call for help should I need to, I am disgusted and deeply disappointed in the service I have recieved! Hayley Fillbrook.”
Helpful Report
Posted 9 years ago
Desmond
Verified Buyer
“I've returned an upgrade ref1001801936 end of may and to date still awaiting a reverse migration. I've had to put up with negligence and unconcern feeling from customer dept. I've had to call several times to escalate my case with always the same outcome. I've incurred cost for a phone bill I've barely had the use of. Form all of this I'm always left with the feeling that I'm to blame for putting my trust that all that was promised by phones 4 u rep would be handled professionally.”
Helpful Report
Posted 9 years ago
Adrian
Verified Buyer
“Very friendly and helpful advisor however I discovered that when she put me through to Vodafone as I had to discuss my account with them, she actually stayed on the line, muted her mic and listened to the entire call, breaching my confidentiality. She then called me back and asked me what Vodafone had said etc when she already knew. Buyer beware if you need to talk to your network, hang up and call them yourself, do not let them put you through!”
Helpful Report
Posted 9 years ago
Robert
Verified Buyer
“Having had continual problems since dealing with moving from pay as you go. To contract I have had nothing but problems. I would not recomend them since moving to contract . However I was satisfied as payg for last 12 year I am so sorry for entering to this 2 yr contract Despite problems personally they do try and as a overall as an objective report stay as pay as service is better”
Helpful Report
Posted 9 years ago
Mary
Verified Buyer
“I was very disappointed with the service from your customer service dept when renewing my contract especially as the mistake was entirely down to your advisor.”
Helpful Report
Posted 9 years ago
Susan
Verified Buyer
“every step of the way was a problem. Including waiting three days for the internet, quoted the wrong price, new phone delivery left in a bin without a signature and no direct debit set up”
Helpful Report
Posted 9 years ago
Alun
Verified Buyer
“U think the company are very port and there customer service is a joke, both in person and over the phone will never use this company again in my life. If the company wants to grow they have to take the negative comments aswell as the good on there site something they don't allow you to do.”
Helpful Report
Posted 9 years ago
Douglas
Verified Buyer
“Customer service was pathetic, 3 phones upgraded 3 upgrades all mucked up. 6 weeks to sort out 3 upgrades. Will NOT use phones 4u again. Would not recommend to anybody.”
Helpful Report
Posted 9 years ago
Ian
Verified Buyer
“Got a Brand new Iphone 5s on contract with Vodafone via Phones4u - noticed battery life was very poor (and worse than anticipated by apple). Visited a phones4u store - got fobbed off that "it takes a little while for the battery to optimize". So waited another four weeks - still the same thing. Contacted Phones4u and they said they couldn't replace as it was outside the 28 day rule!! Offered to send it away for repair - I declined, it was purchased and not fit for purpose from day 1. Huge mistake going to Phones4u - lesson learnt! Go direct to the provider next time and avoid the organ grinder at all costs!!”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“The actual purchase of the phone was ok but two weeks later upon noticing a crack in the screen I took it to the Gateshead Metro Centre store to see what my options were for having the phone repaired. When I informed the manager I hadn't dropped or purposely damaged the phone I was called a liar in front of all the other staff & customers in the store... I will never use phones 4 u again.”
Helpful Report
Posted 9 years ago
Rajinder
Verified Buyer
“rubbish customer care very bad no one ever buy from them”
Helpful Report
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
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