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Phones 4u Reviews

3.1 Rating 652 Reviews
43 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 652 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025
Ci Panshenki
Phones 4u 5 star review on 26th May 2025
OA Rondon
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 1 star review on 12th January 2023
Anonymous
Phones 4u 5 star review on 21st December 2022
Seith A Brown
4
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Henry
Verified Buyer
“Very, very poor company and will never deal with them again. First time I have ever used them. They took money upfront for airtime credit which never appeared. I had to chase them up (via premium rate phone number) several times before they eventually came back to me. They then very reluctantly refunded my money which took 3 weeks to come back. No recognition that they had messed up. No apologies. No recommendations from me. DON'T EVER USE THIS COMPANY!”
Helpful Report
Posted 10 years ago
Hello Henry, I am sorry to hear that your credit was not applied. I'm glad to see that this was reimbursed to you, however we are sorry for the time it took. I do hope you are enjoying your phone and thank you for taking the time to post your review. Kind regards, Amy
Posted 10 years ago
James
Verified Buyer
“I would never buy a phone from u again.”
Helpful Report
Posted 10 years ago
Hi James, Thanks for getting in touch and leaving a review. I'm sorry you would not recommend Phones 4u. I can see there was a problem with the connection of your top-up which we then reimbursed you for. I hope the problem has since been resolved for you. Thanks again James, Hugh
Posted 10 years ago
Jasmine
Verified Buyer
“I was called by a representative, who promised the roaming plan included Australia it didn't. I have had to now pay extra for it. Phones4u contacted T-mobile who cut me off straightaway, I was told it would take a couple of days when in fact it was done the same day and I had no phone network for nearly 3 days and was travelling away from home without a phone, not impressed. I am now on the phone to a representative as I have received a letter to say my account is in arrears, again I was told by the Phones4u representative nothing had to be done about payments as my Direct which was already setup with T-mobile would be transferred to EE, again not the case. I feel I was mis-sold the contract and features and mis-informed by a representative. Will not be recommended you at all and shall be writing to headoffice.”
Helpful Report
Posted 10 years ago
Hi Jasmine, Thanks for taking the time to get in touch and leave a review. I'm sorry to hear the experience you've had to date. I can look into this further for you if you would like. Please feel free to email your full details and reference number to socialsupport@dialaphone.co.uk and I can request the sales call to be listened to for you. Please allow 2 working days for a response once you emailed in. Thanks again Jasmine, Hugh
Posted 10 years ago
Amy
Verified Buyer
“had a contract phone nearly 2months now but haven't received a sim card but still paying full??”
Helpful Report
Posted 10 years ago
Hi Amy, Thanks for getting in touch and leaving a review. Sorry to hear you've been without a SIM card for so long. There are no notes / calls made to Phones 4u requesting a replacement. I hope you have been able to obtain one from the network provider. If you require a replacement please do not hesitate to contact us via our Live Chat facility available at support.phones4u.co.uk. This is the easiest and quickest way for us to help you. Thanks again Amy, Hugh
Posted 10 years ago
Hamish
Verified Buyer
“i am very unhappy with my service i ordered my new phone upgrade on 21st May 2014 and writing this today i still have not got my phone working. run down of events - - Phone call asking me to upgrade phone i agree but guy selling me phone noted the wrong phone size 16gb instead of 64gb size. (Order conformation 1001896842) - I correct him on same call but got told that it had already been processed and sent out in space of 5 mins of call but he would send out a return bag and as soon i recieve phone send it back. - Bag arrives Thursday 22nd and phone arrives Friday 23rd i phone up to ask what to return and get told by lady to send everything back including SIM. - Send everything back on Friday 23rd May recorded delivery - Get email conformation of return on 29th May - Phone back as advised because i would have to pay Money gave details and paid the £99 for 64gb phone. - Nothing apears so i phone back on Monday 2nd of June explain details and get told the order had not gone through. - New order raised with £50 off for my trouble (order ref - 1002140342) - New phone arrives Thu 5th June but no SIM card - Phone up to ask about it and get told i should have kept original SIM which wasnt what i was told originally. - Request for new SIM raised on 5th June. - No sign of new SIM by Wed 11th June i phone up to check and told been sent out but another request been raised. - New SIM arrives in post Sat 14th June. - I do as it says to change over number and leave it. - Spend the week phoning between phones 4 u & EE trying to get to bottom of problem of phone not changing. - finally on Friday 20th June someone found the problem was EE didnt have activation for my new SIM because phones 4 u had activated the Original SIM with the 16gb phone which got sent back and nothing EE could do until this was changed. - Called phones for u explained this and on the Friday for about 1 hr my new phone worked with my correct number until about 16.30, then read no service again. - i thought was maybe just in process so left it for weekend but on Monday 23rd it still wasnt working i called phones 4 u and got told was EE issue and to phone them. - spend week phoning EE trying to get fixed only to be told would be 24 hrs one day then 3 days. - Phone EE on Friday 27th to say ive not had phone for 2 weekends and cant have a third only to be left put on hold for half an hour then someone hung up. - i called back and get told that problem had been sent to MNP Porting which would take 24hrs and phone should be working Friday afternoon but might be Friday at 0.00 that cross over happened. - again nothing happens over weekend and this morning my phone still says no service. - I have called EE again today and have been told that the have made it urgent case and put to level two management for change over to happen but again got told it could take three days. - explained i am away on Holiday on Friday 4th July and need my phone. - I know the last couple of weeks of problems have been more on EE but i did buy the phone from Phones 4 u & thought you would have a contact that could of pushed issue to get fixed. - i am now at the point if nothing has changed by Wednesday i will go into the phones 4 u shop in elgin hand my phone back and cancel the contract. I have never had this much trouble changing a phone before even between networks it normally all changed over within 2 days this saga has been going on for more than a month now.”
Helpful Report
Posted 10 years ago
Hi Hamish, Thank you for getting in touch and leaving this feedback. I'm sorry to hear of the experience you have had to date. I can assure it is not what we want for any customer and I can only imagine how frustrating it has been for you. I have looked into the issue timeline on your account and have fed back to the relevant teams to make sure the service provided is smoother and more efficient for the customers concerned. I can see that you have not made contact since June and so I hope your issue is now resolved. Feel free to chat to us on our Live Chat facility by visiting support.phones4u.co.uk. Live chat is the best route for us to help you out as quickly as possible. Thanks, Hugh
Posted 10 years ago
Shehzada
Verified Buyer
“More Than 6 weeks since I purchase my new contract. No phone service as yet. Cant make or receive a call. My new phone is continuously dead from last 6 weeks. When I ring the network (EE) they put my phone down. Gave them my PAC code about 4 weeks ago. Got their confirmation email the my old number will be activated in 4 days but still no luck. I am deeply regretting my decision to go with phones4u.”
Helpful Report
Posted 10 years ago
Dennis
Verified Buyer
“very fast delivery great communication will do business again”
Helpful Report
Posted 10 years ago
Marko
Verified Buyer
“It has been a very poor service with no attention to customer service. Received one line upgrade only while I did apply for 2 lines and the reason given was an absolute lie that ee has refused on the grounds of low credit while ee confirmed to me that I am eligible and preapproved for upto 5 lines.also phone received is not in a good working order which I did complaint about and received no answer whatsoever till now . would never use again and will make sure to take it further with trading standards.”
Helpful Report
Posted 10 years ago
Dean
Verified Buyer
“Upgraded to a iPhone 5 s . £37 pm . Day 1 .. Phone doesn't work , 6 weeks later still not got a replacement , , but still taking £37 out my bank .. Customer service twice said they will sort it but nothing gets done .. Thanks phones 4 you ..”
Helpful Report
Posted 10 years ago
Nigel
Verified Buyer
“Took 3 weeks to replace broken phone with broken phone and despite assurances that it wouldn't effect my rights it seems to have done. Second broken phone has not been collected and contracted has not been cancelled due to not being fit for purpose. I month, no phone, and contract not cancelled.”
Helpful Report
Posted 10 years ago
Lee
Verified Buyer
“Very poor customer service from initial contact. I have gone weeks without a phone over what was supposed to be a simple upgrade. I have been treated with a "computer says no" attitude and I will not be renewing my contract through phones 4 u”
Helpful Report
Posted 10 years ago
Amir
Verified Buyer
“When it goes well is fine, when mistakes made, it follows more and more mistakes, where right hand is unaware of the left one and no brain is present in the process. They say sorry nicely, lead you to believe they are doing something, however later you find out they have not done as promised and made the mess deeper and more unmanageable.”
Helpful Report
Posted 10 years ago
Hello Amir, Thanks for posting your review. I am really sorry to hear about the service and experience that you've received when taking out your contract with us. I have taken a look into your account and I can see that you have spoken with our Customer Service Team who have now resolved this for you. I am so sorry for the experience and inconvenience caused. Thanks, Sam.
Posted 10 years ago
Krishnakumar
Verified Buyer
“The biggest mistake I ever made. Never ever come back again in my life time.”
Helpful Report
Posted 10 years ago
Hi Krishnakumar, Thanks for posting your review. I'm really sorry to hear that you feel this way. I've taken a look into your account and I can see that your order has been cancelled and returned to us. I do hope that everything is now sorted for you. Kind Regards, Sam.
Posted 10 years ago
Gerard
Verified Buyer
“Incompent shower of halfwits who completely ballsed up mine & my fiancés upgrades, wouldn't recommend p4u to my worst enemy!”
Helpful Report
Posted 10 years ago
Emma
Verified Buyer
“I didn't buy anything from Phones4U, so I don't know why they have asked me to write this review. I tried to buy something from them, but for whatever reason, the transaction did not go through. I went to Carphone Warehouse instead.”
Helpful Report
Posted 10 years ago
Hi Emma, Thanks for posting your review. I'm sorry to hear that the order you placed with us did not go through. All orders that are placed are subject to the relevant security and credit checks. For security, we don't always get the exact reason back as to why it has been cancelled. I am really sorry for any inconvenience that has been caused. Thanks, Sam.
Posted 10 years ago
Stephen
Verified Buyer
“You've got a cheek, refused my contract request because of a misunderstanding 5 yrs ago and want £350 upfront for a phone, my feedback is get stuffed”
Helpful Report
Posted 10 years ago
Hi Stephen, I'm really sorry to hear that the application that you've placed with us has not been accepted. All orders that are placed are subject to the relevant security and credit checks. After looking into your order I can see that the order was cancelled when it went to the network for the credit check and we don't always get the outcome of these checks. You can replace the order if you like but I would advise trying a different networks as the checks can vary. Thanks, Sam.
Posted 10 years ago
Royston
Verified Buyer
“i placed an order and never heard from you again either way to be told if order was successfull or not and i thought that was very poor to be honest and cant understand it , thanks”
Helpful Report
Posted 10 years ago
Tammy
Verified Buyer
“It haven't come”
Helpful Report
Posted 10 years ago
Georgee
Verified Buyer
“ried to bas contract phone and was knocked back frokm it I thought I would mmaybe get one as im a student and I use a lot of data and stuff ut I got regected I think its unfair”
Helpful Report
Posted 10 years ago
Hi Georgee, Thanks for getting in touch with us. All orders that are placed with us are subject to the relevant security and credit checks. If it is that you're unsuccessful then you can replace the order but I would advise trying an alternative network as they can vary. Thanks, Sam.
Posted 10 years ago
Tracey J
Verified Buyer
“very bad service”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 652 reviews
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