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Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martyn
Verified Buyer
“The Samsung Galaxy S3 Mini is an excellent phone. The service I received from Phones 4 U was poor. I placed an order and received an e-mail to say the phone would arrive on Monday. I could go on line to the courier's web-site to track the phones progress. Two days later the phone had not arrived, so I rang the courier. I was told I had to ring phones for you, which I did. (Why did I have to do that, the couriers or Phone 4U had lost the phone not me?) I was told the phone was lost and that they would send another which would arrive in six days. To Phones4U's credit they did give me a discount on the monthly charge for the phone in compensation for the hassle. However, the next day the first phone arrived! So I rang Phones4U to see if I was going to get two phones and what they wanted to do about that. Apparently no second phone order had been raised. I was using Orange tariff. Not clear that once the SIM is activated it takes a further 24hours to work properly. The Orange customer services number is 150 but this doesn't work until the 24 hours has expired (no one tells you this and that you can't set up any voice mail message.) I spent ages trying to find another customer services number, eventually went through EE to speak to some one. It would have helped if all this had been included with the information with the phone or the SIM. One might expect that you buy a phone, put the SIM in, charge the battery and it works - but no. I guess all providers are the same but if you buy with Phones4U don't expect to be able to use your phone for a couple of days once you have it. Once it was working it's been a great phone.”
Helpful Report
(P4U Web) - Posted 9 years ago
Tracy
Verified Buyer
“Got a very poor deal with Phones 4U as now being contacted by other companies who can take 30% off same "deal". Now stuck in an expensive contract for next 2 years. Certainly will not be using them again or recommending them”
Helpful Report
Posted 9 years ago
Daniel
Verified Buyer
“Customer Service was terrible i had to chase Phones4U in regarding my phone for delivery. Courier company never left me a postcard advising me that they tried to delivery the item. Checked online and the Courier company stated it was at the depot. Went to the depot and my phone wasnt there. Was told by an Phones4u agent that once i receive my phone i would would need to call EE to migrate my number onto the New SIM card. This was not the case as my number was moved over and i was without a phone for 2weeks.”
Helpful Report
Posted 9 years ago
Terence
Verified Buyer
“Twice I have phoned to complain re The Nokia 113 that I purchased from you on April 16 2014 The first time I was given various things to do. Bearing in mind I am 73 years old and deaf, which I did explain to the female that I spoke too. She then said if the phone continues not to work [Coming up with (Call Not Allowed)all the time], To ring again quoting ref no 825355. This I did speaking this time to a Male. Who was of no help at all saying quote, IF YOU HAVE A SPARE PHONE USE THAT AND I WILL SEND AN ENVELOPE TO RETURN PHONE FOR REPAIR,unquote This I have still not received!! and not a happy bunny. This spare is not Bluetooth which I need as was the nokia 113 serial no 359963055485870. Tel no 07528753397. I am totally fed up with this terrible service and don't recommend you to anyone. Terence Hall Email terrance194106@btinternet.com”
Helpful Report
Posted 9 years ago
Christopher
Verified Buyer
“I bought a phone from Dialaphone which is part of the Phones 4u group. Since then I have received a number of e mails from Phones 4u addressed to someone else but sent to my e mail address , including this review request. Some of the e mails have included the intended recipients name and address. I have contacted Phones 4u twice to notify them, each time I have been told my e mail address will be removed from their system. I have great concerns about security and confidentiality with this company, if I have received someone's personal details I wonder if anyone has been sent my details!!”
Helpful Report
Posted 9 years ago
Zoe
Verified Buyer
“I applied for a phone through phones for u online and still haven't heard anything about being accepted or declined so I just left it!!! I cant be bothered with phones for u and will be going to car phone warehouse!!”
Helpful Report
Posted 9 years ago
Atul
Verified Buyer
“I am not at all happy with this phone , I wish I can return it, please let me know if I can return it. 1)This is not user friendly for writing message, deleting messages , take lot of time to explore. no conferencing. Simple not happy, could you please return and I can get cash back please ?”
Helpful Report
Posted 9 years ago
Mark
Verified Buyer
“I went into your store to get a galaxy s4 and ghia deal, the store had both these items in stock but because they could not find the combo option on their system I had to place an order over the phone whilst in the shop then walk out empty handed and wait 5 days for my things to be delivered, when my parcel came it only had the phone so I had to ring up to chase where the ghia watch was, the watch eventually came over 2 weeks later”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“cancelled my order with no explanation”
Helpful Report
Posted 9 years ago
Kelly
Verified Buyer
“Poor service. Completed an upgrade in April and still in the month of July I was still waiting for the package I had upgraded to. Making contact with various operators on the matter, all 6 were unable to help. Making promises that just did not occur.”
Helpful Report
Posted 9 years ago
Anna
Verified Buyer
“have had to contact provider as the package sold to me was not even close to my requirements. I was told my data allowance would allow me several hours per day on internet. It currently does about 6 hours! absolutely rubbish coverage too. not at all happy.”
Helpful Report
Posted 9 years ago
Walter
Verified Buyer
“Service is crap”
Helpful Report
Posted 9 years ago
Krishan
Verified Buyer
“Will not be using Phones4u again. Ridiculous customer service: 1. They didn't put my order through when they should have 2. Because they didn't put my order through, I had to spend a long time making sure I got the deal I was promised (I got there in the end) 3. My phone line was cut off before I even received the phone 4. Ridiculous customer services 5. Had to chase my Cashback = never shopping from Phones4u again... First time and the last!”
Helpful Report
Posted 9 years ago
Luke
Verified Buyer
“After receiving a cold call from yourselves regarding an upgrade. I opted to accept and and chose my phone and plan and was promised a galaxy tab 3 7 inch as was the promo at the time. After two weeks of hearing nothing I called the customer service department only to be told my order had never been placed. At this point I was offered the deal again however I could not have the galaxy tablet as the deal had ended. I was offered 100 pound cash back instead. Although I have now received my upgrade I have still not received the 100 pounds cash back I was promised. I feel now that after this experience I will not be using phones4u to upgrade again.”
Helpful Report
Posted 9 years ago
Michael
Verified Buyer
“Phones4u are without doubt the worst company that I have ever used. This is the 3rd time I have upgraded through them and it is the 3rd time they have missold to me. Their advisors lie to your face so they can make the sale and their commission, and I will never ever be using them again, and will be sure to inform anyone I know what a shoddy and illegal operation they are. Since my most recent upgrade with them I have had £80 in refunds as gestures of goodwill because of the blatant lies of their advisors, but am still out of pocket with the costs I have incurred from my network operator (who incidentally have been very understanding when learning I upgraded through Phones4u as they have constant problems with customers who have been as stupid as me and upgraded through Phones4u). So if anyone is reading this and has suffered from the same level of 'service' that I have, pick the phone up and complain to them directly. They pretty much recognise that their representatives missell and don't argue the point they just seem desperate not to have a complaint logged with the ombudsman”
Helpful Report
Posted 9 years ago
Gareth
Verified Buyer
“did not get all my order from you only got the phone from you did not get my xbox one if I have not got it buy the end of next week im sending the phone back to you.”
Helpful Report
Posted 9 years ago
Betty
Verified Buyer
“Having had a phone that had to be repaired after a month and when returned is falling apart within 2 weeks and a laptop that has been returned as it appears to be second-hand. I would recommend Carphone warehouse. Not phones 4 u.”
Helpful Report
Posted 9 years ago
Rozan
Verified Buyer
“best service ever i had phone4 u the best”
Helpful Report
Posted 9 years ago
Gordon
Verified Buyer
“First phone was faulty, no P4U fault but the process to replace is awful. Firstly we had to go through a tortuous software reset even though the issue was clearly hardware - dark shadows on the camera only! Then the replacement! As the customer I was supposed to wait for an envelope and then the internal review, 5-10 days. There is no way the store can help….internal account issues there. Then the replacement was the wrong colour - no care taken there. Again I was offered the same replacement process - this time a P4U fault. I could have been phone less for 2-3 weeks after them having my money!!!! In the end I returned the wrong colour replacement and bought again. Both times they forgot to add the free screen impact cover - website clearly not updated to match the offer. I spent hours on the phone to helpful people clearly stuck with dis-functional business processes. I am waiting to see if I actually get the money owed me without more hassle...”
Helpful Report
Posted 9 years ago
Ikenna
Verified Buyer
“Really, a review. can't be bother to look at the complaint first”
Helpful Report
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
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