“** SCAMMERS ** I received an offer of 252 pounds for my nearly new condition samsung smartphone, upon sending them I have received a reply saying ,the price quoted to me was a website error, and they send me a following email. Really appalled by the experience. So this should be avoid by all cost”
“BE CAREFUL. Take photos of your phone before sending. And take a note of the serial and IMEI numbers.
**I’M VERY UNHAPPY.**
I sent my phone expecting the quoted price of £145 to be honoured. I was then offered a little over HALF this price at £86, being told there was cosmetic damage.
This is not stated anywhere when agreeing a price. The website offers a price for a ‘working’ phone. There is nothing stating cosmetic marks will reduce a phone’s value. I complained, because I knew my phone had very minimal signs of wear. I was then quickly offered £125. I complained again, as this made no sense, and I expected my agreed price of £146.
I then received photos of a phone which had heavy scratches to the screen. I was incorrectly told this was my phone.
Again, be careful with this company..”
“Absolute joke, I have picture's of my phone before I sent it and they are trying to say there is scratches and mark's on the phone that are 100% not there total joke”
“Sent my pristine iPhone to them in it’s tough case with screen protector….. of course just like most reviews say they came back and stated my offer was reduced due to a deep scratch on the screen🙄🤬 SCAM SCAM!!! I have no payment and no phone SCAM SCAM!”
“Avoid, Avoid, Avoid!!! Had phone for over a week. Been requesting some communication or return of my daughters phone, only to be ignored. Looks like they may even try to keep my 15 year old daughters phone. The lack of communication or the ability to call them is a real concern for anyone considering using them.”
“We sent our phone value 250 then you changed it to 150 we asked you to return it and upped your value to 200 we said no please return it it's now 14 days noy arrived ref 00106214
Rubbish”
“Where do I start.......Firstly they have a tonne of fake reviews......I would ignore all the reviews which are generic and only have one review. I sent them a perfectly working iPhone 13 Pro 256GB with a £371 quote. It was damn perfect!!!! I then waited a week for a response of "To our findings, it's heavily damaged/scratched and dented" ABSOLUTE RUBBISH. With an offer of over £100 less than the quote. I then haggled with them to finally agree on still £50 below the quote. THESE PEOPLE ARE AWFUL. DO NOT USE IT! They will make up faults to reduce the quoted price. Even after the ACCEPTED quote, I had to chase them for payment. Where do I start.......Firstly they have a tonne of fake reviews......I would ignore all the reviews which are generic and only have one review. I sent them a perfectly working iPhone 13 Pro 256GB with a £371 quote. It was damn perfect!!!! I then waited a week for a response of "To our findings, it's heavily damaged/scratched and dented" ABSOLUTE RUBBISH. With an offer of over £100 less than the quote. I then haggled with them to finally agree on still £50 below the quote. THESE PEOPLE ARE AWFUL. DO NOT USE! They will make up faults to reduce the quoted price. Even after the ACCEPTED quote, I had to chase them for payment.”
“An absolute scam. Offered £398. Received phone then offered £298. Saying excessive scratches. The phone has had a screen protector since day one and was scratch free. Avoid at all costs”
“Myself and wife both upgraded our iPhones . Both of our phones are in mint condition with not a scratch on . Knowing how some of these companies can be , we took time stamped photos . Showing phones in perfect condition .
Two emails received today one to wife and one to me , both saying the phones are scratched badly and offering 60 less on one and 50 less on other .
Have sent them an email saying we have time stamped photos , either review their offer or send them back . AVOID AT ALL COSTS AND TAKE PICTURES OF YOUR PHONES IF YOU HAVE TO USE”
“Avoid this company at all costs. They say next day payment this is not true. I sent my phone off it was received on Wednesday before 1pm so was expecting same day payment, sent 2 emails asking for an explanation they got back to me today Friday saying sorry for the delay and it will be complete today but still have received nothing have tried to call no answer as they have no staff in the office.”
“My phone was in perfect condition as i had always had it in a case. They said it was worth £160 on the website so i used them for a change. They came back and said it had excessive scratches which it did not and offered me £110.00. I asked for photos to prove this but they never sent any so i complained. They then sent a counter offer of £130 which i have not accepted. i told them to send me my phone back and i am still waiting. DONT USE THIS COMPANY UNLESS YOUR WILLING TO GET YOUR OFFER REDUCED. Seems standard for them.”
“I sent my phone off to Phones 2 pounds which was received on 26 July 2021. The phone was in pristine condition with no marks or scratches. The options for the phone was either: new, working or broken. The offer was made in the basis that my phone was working. I received a revised offer on 26 July saying there was excessive scratching on the screen and excessive wear on the rear. I disputed this and they revised their offer up by £20 to £140. I accepted this and on 29 July it said payment had been made with an attachment from Quick Convenient Cash. My correct account details were in the attachment but as yet, 5 August 2021 I have not received payment and I've sent 3 emails over the last week to which none have been responded. I am now considering reporting the handset as stolen to the police.”
“THIS COMPANY IS A SCAM. PLEASE AVOID! I found Phones 2 Pounds on a price comparison website and they promised me the best deal. They were prompt to send me the packaging to post my device back to them but then I didn't hear from them for weeks (despite being promised payment on the day that they received my device).
After multiple emails I finally received a 'revised quote' of more than half of what they had initially offered me. They claimed that my phone had damages including a 'deep scratch to the screen' and 'multiple scratches' and 'poor battery health'. My phone was in PERFECT condition without a single scratch. These were all fabricated damages to try and take money from me.
I plead my case and told them that I had given them a like-new condition phone, to which they upped the sale prise very minimally. I wanted to ask for my phone back, but after reading reviews of the company returning devices that were then scratched and damaged, or not returning the device at all, I decided to cut my losses and accept the ridiculously low offer they had quoted me.
I was silly enough to choose this company without first reading the reviews. PLEASE DO NOT USE THIS COMPANY, THEY WILL LIE IN ORDER TO SCAM YOU OUT OF MONEY. In future I'll be taking a lower offer from a more reputable and trustworthy company to avoid this happening again.”
“Everything was fine at the beginning, sent my phone off with no trouble, received an email saying it had arrived and a further email saying it had been tested and a payment had been made of the original offer, however this was more that a week ago and I still haven’t heard anything back despite emailing and phoning.”
“Reduced my offer by nearly a1/2 saying this is worn that is worn (rubbish). Then had to wait 9 days and email them to get my money. Would not recommend.”
“Do not use this company, got my offer highest out of all the companies, sent my phone via special delivery (RM). Then I get a email with reduce price by half. As screen is cracked in corner. THE SCREEN WAS IN MINT CONDITION as it has been in a leather case all its life! Requested for phone back finally got it back and it looks like it’s been kicked around the floor. With far more Scratches on the case which would only occur if out of a case. Do not use them!”
“Do not trust this company!
Phones2Pounds advertise that they will pay for the postage. However, the label provided does not cover the cost of a special delivery (which is the only truly safe way to send a high value item at £200 which my phone was worth) and so you will need to pay £8.00 for this.
Furthermore, my phone was in great condition minus one small surface scratch. Other phone trading companies told me they would have accepted this for a used phone as it was so minor. Phones2Pounds deducted £60 from their initial offer and deemed it as extreme scratching and damage (which was not the case at all).
Phones2Pounds try to lure you in with a good price but then make unacceptable deductions when you have already sent your phone and paid for postage. You would be much better trying another company.
I feel like I have been totally ripped off and will not be using this service again.”
“Ridiculously bad in my experience, gave me an estimate of £84 on the internet, then after 'evaluation' £40, turned into £60 after 're-evaluation', then £65 and £70.
Declined any offer out of principal, used another company which also paid for postage, received payment with no damage after evaluation within a few days!”
