“Scammers! They will offer you half the amount originally quoted and send you photos of a different, damaged device. Then when you complain they will attempt to gaslight you. Evil, scummy, fraudulent scammers.”
“DO NOT USE THEM I sent my iPhone 11 to them and they told me I’d get £260 I told them there was one scratch on screen and this was the agreed price when they got the phone they said it’s got a scratch the price is £160 now iv asked for my phone back on several occasions I still haven’t received it back iv tried to call them loads of times never getting through to anyone I just want my phone back or the £260 promised really bad company do not use them 3months iv been waiting for my phone back”
“AVOID AT ALL COSTS
Sent my mobile phone off in good faith, met all the requirements they described and they offered £247.00. Had to chase them up was the first alarm bell, and then they came back with an offer of £115.00 as they said the phone had been water damaged. I told them it wasn't, and added that the iPhone 11 was in fact waterproof to 1.5 metres for up to half an hour. The phone had never been near water, and always had a cover on it. I haven't heard anything since, and the last email response I had asking didn't I want photos of my phone? I have raised a complaint with Trading Standards via the Citizens Advice website, and have reported it to the police. 2 weeks later, no phone, no money, and very angry how a company can take advantage of people like this. Its theft. Disgusting.”
“If you are thinking of using this company, I would say ‘please don’t’. They had received my device yet denied it - until I sent them a screenshot with proof that it had been delivered. Then they backtracked and said payment had been made. Has it? Not at the time I am writing this review, which is five full days after my device was delivered. I wish I could attach the email thread that corroborates all of this.
I will be reporting these scam artists to Trading Standards and potentially taking them to court to bring them to book and hopefully get my money.
Don’t go through my pain. Avoid them like the plague.”
“YOU SHOULD AVOID THIS COMPANY AT ALL COSTS!!!
This is why:
- they quoted the highest amount of all the companies but then knocked £70 off because there were “scratches on the screen”. This phone was kept in a case with a screen protector on the entire time so there definitely was not any scratches.
- once I had managed to get them to raise the price up to what another company were offering they took 10 days to send me the money. I had to chase them multiple times asking where the money was.
- their phone lines aren’t running so was depending completely on emails which they were slow to respond to (but were very quick to respond when I was arguing the price with them)
Overall this company offers the best price but makes up fake reasons to knock the price down so realistically don’t offer the best price at all. Then their claim of paying out the same day they receive the phone is a complete lie as well. 10 days later I have finally received my money but much less than anticipated and it took a lot of effort to chase them down and get them to send it.”
“** SCAMMERS ** I received an offer of 252 pounds for my nearly new condition samsung smartphone, upon sending them I have received a reply saying ,the price quoted to me was a website error, and they send me a following email. Really appalled by the experience. So this should be avoid by all cost”
“BE CAREFUL. Take photos of your phone before sending. And take a note of the serial and IMEI numbers.
**I’M VERY UNHAPPY.**
I sent my phone expecting the quoted price of £145 to be honoured. I was then offered a little over HALF this price at £86, being told there was cosmetic damage.
This is not stated anywhere when agreeing a price. The website offers a price for a ‘working’ phone. There is nothing stating cosmetic marks will reduce a phone’s value. I complained, because I knew my phone had very minimal signs of wear. I was then quickly offered £125. I complained again, as this made no sense, and I expected my agreed price of £146.
I then received photos of a phone which had heavy scratches to the screen. I was incorrectly told this was my phone.
Again, be careful with this company..”
“Absolute joke, I have picture's of my phone before I sent it and they are trying to say there is scratches and mark's on the phone that are 100% not there total joke”
“Sent my pristine iPhone to them in it’s tough case with screen protector….. of course just like most reviews say they came back and stated my offer was reduced due to a deep scratch on the screen🙄🤬 SCAM SCAM!!! I have no payment and no phone SCAM SCAM!”
“Avoid, Avoid, Avoid!!! Had phone for over a week. Been requesting some communication or return of my daughters phone, only to be ignored. Looks like they may even try to keep my 15 year old daughters phone. The lack of communication or the ability to call them is a real concern for anyone considering using them.”
“We sent our phone value 250 then you changed it to 150 we asked you to return it and upped your value to 200 we said no please return it it's now 14 days noy arrived ref 00106214
Rubbish”
“Where do I start.......Firstly they have a tonne of fake reviews......I would ignore all the reviews which are generic and only have one review. I sent them a perfectly working iPhone 13 Pro 256GB with a £371 quote. It was damn perfect!!!! I then waited a week for a response of "To our findings, it's heavily damaged/scratched and dented" ABSOLUTE RUBBISH. With an offer of over £100 less than the quote. I then haggled with them to finally agree on still £50 below the quote. THESE PEOPLE ARE AWFUL. DO NOT USE IT! They will make up faults to reduce the quoted price. Even after the ACCEPTED quote, I had to chase them for payment. Where do I start.......Firstly they have a tonne of fake reviews......I would ignore all the reviews which are generic and only have one review. I sent them a perfectly working iPhone 13 Pro 256GB with a £371 quote. It was damn perfect!!!! I then waited a week for a response of "To our findings, it's heavily damaged/scratched and dented" ABSOLUTE RUBBISH. With an offer of over £100 less than the quote. I then haggled with them to finally agree on still £50 below the quote. THESE PEOPLE ARE AWFUL. DO NOT USE! They will make up faults to reduce the quoted price. Even after the ACCEPTED quote, I had to chase them for payment.”
“An absolute scam. Offered £398. Received phone then offered £298. Saying excessive scratches. The phone has had a screen protector since day one and was scratch free. Avoid at all costs”
“Myself and wife both upgraded our iPhones . Both of our phones are in mint condition with not a scratch on . Knowing how some of these companies can be , we took time stamped photos . Showing phones in perfect condition .
Two emails received today one to wife and one to me , both saying the phones are scratched badly and offering 60 less on one and 50 less on other .
Have sent them an email saying we have time stamped photos , either review their offer or send them back . AVOID AT ALL COSTS AND TAKE PICTURES OF YOUR PHONES IF YOU HAVE TO USE”
“Avoid this company at all costs. They say next day payment this is not true. I sent my phone off it was received on Wednesday before 1pm so was expecting same day payment, sent 2 emails asking for an explanation they got back to me today Friday saying sorry for the delay and it will be complete today but still have received nothing have tried to call no answer as they have no staff in the office.”
“My phone was in perfect condition as i had always had it in a case. They said it was worth £160 on the website so i used them for a change. They came back and said it had excessive scratches which it did not and offered me £110.00. I asked for photos to prove this but they never sent any so i complained. They then sent a counter offer of £130 which i have not accepted. i told them to send me my phone back and i am still waiting. DONT USE THIS COMPANY UNLESS YOUR WILLING TO GET YOUR OFFER REDUCED. Seems standard for them.”
“I sent my phone off to Phones 2 pounds which was received on 26 July 2021. The phone was in pristine condition with no marks or scratches. The options for the phone was either: new, working or broken. The offer was made in the basis that my phone was working. I received a revised offer on 26 July saying there was excessive scratching on the screen and excessive wear on the rear. I disputed this and they revised their offer up by £20 to £140. I accepted this and on 29 July it said payment had been made with an attachment from Quick Convenient Cash. My correct account details were in the attachment but as yet, 5 August 2021 I have not received payment and I've sent 3 emails over the last week to which none have been responded. I am now considering reporting the handset as stolen to the police.”
