“If it was possible to rate this firm with minus 5 stars that would have been my selected rating.
On 21/06/2020 I sent my mint condition iPhone XR 64b to this firm based on its online offer of £350.10 subject to it being received in a good working and unlocked condition.
On 26/06/2020, I received an email containing a revised offer of £262.58 based on them maintaining that the phone had scuffs and impact damage on its bezel. I replied rejecting the offer and refuting that it had any damage to it and insisted that they send me clear photos of the alleged damage.
I then received a further email (no photos of the alleged damage) indicating a revised offer of £290 as a goodwill gesture which I again rejected.
After at least another 3 emails to them from me (if you phone them irrespective of which given option you select, you get a recorded message telling you that their phone mailbox is full and the call is terminated).
they eventually emailed me with another goodwill gesture revised offer of £310. I rejected this offer and requested that the phone be returned to me.
I’ve since checked online and it’s quite clear that this firm has a policy of substantially reducing its offer price on receipt of a phone in an ‘as new‘ condition because of alleged damage.
The fact that they continually sent me revised prices as a goodwill gesture only confirms that my phone was as new and as described so was an insult to my intelligence and a further waste of my time.
I will be making a formal complaint to the comparison site that pointed me in the direction of this firm and I would ask anyone considering sending a phone to this firm to heed the lessons of my experience of them as outlined above.
DO NOT USE THIS FIRM AS MY AND OTHERS' EXPERIENCE SHOWS THAT IT WILL CHEAT YOU”
“I’m another customer promised one price then once they gave your phone offered another. I rejected both offers and asked for my phone back. That was a week ago. I rang and rang and rang but no answer. I haven’t even been paid there very low ”good will gesture”. So god knows where my £120 phone is. Avoid this company at all costs.”
“They promised one price on their website, but once they received the handset, they refused to pay the full price, because the phone ‘had scuff marks and scratches’. This for a phone that has never been out of a Spigen case and with screen protector all the time. After rejectijng their ridiculously low offer, they have offered incrjease by £10 as a ‘good will gesture’ - pure joke, for a phone rated at £155, they were offering £110.”
