“THIS COMPANY IS A SCAM. PLEASE AVOID! I found Phones 2 Pounds on a price comparison website and they promised me the best deal. They were prompt to send me the packaging to post my device back to them but then I didn't hear from them for weeks (despite being promised payment on the day that they received my device).
After multiple emails I finally received a 'revised quote' of more than half of what they had initially offered me. They claimed that my phone had damages including a 'deep scratch to the screen' and 'multiple scratches' and 'poor battery health'. My phone was in PERFECT condition without a single scratch. These were all fabricated damages to try and take money from me.
I plead my case and told them that I had given them a like-new condition phone, to which they upped the sale prise very minimally. I wanted to ask for my phone back, but after reading reviews of the company returning devices that were then scratched and damaged, or not returning the device at all, I decided to cut my losses and accept the ridiculously low offer they had quoted me.
I was silly enough to choose this company without first reading the reviews. PLEASE DO NOT USE THIS COMPANY, THEY WILL LIE IN ORDER TO SCAM YOU OUT OF MONEY. In future I'll be taking a lower offer from a more reputable and trustworthy company to avoid this happening again.”
“Very helpful. I’m a pensioner and not very good with tech. I had a call from them to talk me through removing my iCloud which holds all my data. Once I had removed it I received an email about 20minutes later confirming my payment had been released and will be with my by 6pm.”
“Brilliant service. Received email updates throughout the process. Got my money in my bank the next day. Didn’t get or expect much for my phone but the process was top class.”
“Fair price for my old phone. The service however was top notch. Got my postal pack literally within 48 hours. My phone was paid and in my account by 5pm on the same day I sent it in. Literally nothing to complain about.”
“After buying my new phone I traded in my old one with them. Great service and the young man talked me through the whole process of wiping my data securely.”
“I no longer needed my iPhone X as I just got the iPhone 12!! Although it had a cracked screen I think the value I received was fair. The best part was - I didn’t leave my house. Royal Mail collected the phone took it to phnes2pounds and I got my money in a couple of days.”
“Considering my phone was so old I didn’t think it would be worth much. I got a good quote but was sceptical - I called before sending it in just to confirm. They assured me if it met their conditions it would be fine. After sending it in I received an email 2 days later saying it arrived. By the end of the day I received an email saying they have made a transfer. The money arrived in my account the next day. Couldn’t be happier!! I’ll tell all my friends and family about you guys now.”
“After my old phone packed up I traded it in. My son reccomended me as he had used these guys before. Quick and easy and got a fair price. Would definitely reccomed”
“Used three times in the past, second time left my apple account on the phone and couldn’t remove it, phone was returned for free. Will be using again soon.”
“Had phones from years ago sitting in a cupboard which weren’t much use to me anymore. Emailed to clarify how to remove my old stuff off them and they helped me do this. I decided to send them in myself as opposed to waiting for the free label as i just used my work post. They weren’t worth a lot but the payment came through the next day. I will be using them in the future when I upgrade.”
