Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.75

4.8 Rating 5,432 Reviews

95 %

of reviewers recommend Picframes.co.uk

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4.8

Based on 5,432 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really happy. Had to bend acrylic to point of snapping to make assembly. Final look acceptable.”

Helpful Report

Posted 4 years ago

“Quality not as expected”

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Posted 4 years ago

“The frame itself looks ok, but it is warped from being left outside in the rain by your courier (I have put a complaint in to them directly) I will need to request a replacement, as the frame wasn’t packaged enough so has been damaged and was also soaking wet. I’m not sure why the package was left outside, or why it said I had signed for it, when I didn’t. Katy”

Helpful Report

Posted 4 years ago

“I purchased three frames from Picframes.co.uk. The frames themselves were of pretty good quality, although two came without any fixings to allow me to hang them. I contacted the sales team to enquire about getting the missing items sent to me. On the 29th April I received an email stating that the missing items were being sent to me, although as of the 10th May I am still yet to receive the items and still unable to hang my pictures.”

Helpful Report

Posted 4 years ago

“I ordered a picture frame complete with table top support as i did not want it hanging. I had heard nothing by email or telephone regarding delivery so decided to call. No reply by telephone, however was eventually told that the support manufacturer had gone 'bust', thanks for letting me know and keeping me informed poor customer service however the Frame does look of reasonable quality”

Helpful Report

Posted 5 years ago

“Your picture frame is excellent and meets very high expectations i set. however, the delivery service (DHL) was extremely poor not only didn't they let me know when it was being delivered so no chance to pick a time slot as suggested they decided to throw the parcel (clearly marked fragile) over a 6 foot fence the box was smashed to pieces luckily the frame was in tact, no thanks to the idiot how delivered it. I would of course buy your product again but only on the knowledge that you wern't sending via DHL.”

Helpful Report

Posted 5 years ago

“I received the frame which looks nice, but the mount does not have the correct measurements that I have given them. they are off by 1 cm on all 4 cuts, so in total an error of 16cm in width (4x4). I have emailed Picframes twice about it and called several times during opening hours only to be directed to an automatic voicemail saying they are closed. I do not recommend PicFrames based upon my experience.”

Helpful Report

Posted 5 years ago

“Poor quality frame for the money, took weeks to be made and delivered.”

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Posted 5 years ago

“Frame arrived promptly but the mount was not wide enough to hold the poster and left a gap on one side”

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Posted 5 years ago

“One frame is not perfect, corner joint is not flush on front.”

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Posted 5 years ago

“The frames don’t come all ready to hang and are of poor quality considering the price.”

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Posted 5 years ago

“One of the mountings was dented and scratched and the lines cut in it were not straight, looking like they had been done freehand. I am still waiting to hear back from customer services about how this will be resolved. The overall quality of materials was very nice and if that mounting had been good, I would have been very satisfied by the whole ordering process and value of the frame. But the end result is spoilt by the problems detailed above, and it was for a Christmas present.”

Helpful Report

Posted 6 years ago

“Really disappointed as the acrylic glass and back board are not thick enough to prevent picture wobble in the larger frames”

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Posted 6 years ago

“Didn’t realise it would be plastic not glass in frames. Nightmare having to peel off blue film from both sides of all my frames”

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Posted 6 years ago

“Frame back arrived without stand on back board, thought this option would have been standard as it is on frames I've purchased before. Was told it is a optional extra which was not obvious to me when completing the purchase. After speaking with customer services I was informed that if I wanted a stand the cost will now be £1.85 plus £5.99 postage, which is ridiculous. So I will have to find something else suitable to stand it up if I can. This option needs to be made more clear when placing a order.”

Helpful Report

Posted 6 years ago

“One of the frames arrived damaged. I have emailed with a photo.”

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Posted 6 years ago

Hello, Sorry to see that we will be replacing the frame Today. I will email you privately. Kind Regards Mike Barrow

Posted 6 years ago

“My frame arrived with a crack about a inch long on the clear plastic insert !”

Helpful Report

Posted 7 years ago

“I ordered wrong size. Very confusing!”

Helpful Report

Posted 7 years ago

Hello, Sorry to hear that you ordered the wrong size, please call as and we will help Kind Regards Mike Barrow

Posted 7 years ago

“Poor packaging causing damage front face of frame. Staple dents on frame. Corners badly finished. Have emailed twice and still no response. Poor service.”

Helpful Report

Posted 7 years ago

Hello, Just to update you a full replacement has been sent Kind Regards Mike Barrow

Posted 7 years ago

“Unfortunately the quality wasn't as good as I expected and after emailing with a note of this I had to phone to chase up a few days later but a refund was offered quickly.”

Helpful Report

Posted 7 years ago

Picframes.co.uk is rated 4.8 based on 5,432 reviews