Picframes.co.uk Reviews

4.8 Rating 5,432 Reviews
95 %
of reviewers recommend Picframes.co.uk
4.8
Based on 5,432 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Picframes.co.uk Reviews
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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022
Bill Sweeney
Picframes.co.uk 5 star review on 16th February 2022
Niall Riley
Picframes.co.uk 5 star review on 1st February 2022
Michael Kaye
Picframes.co.uk 5 star review on 25th January 2022
Sue Brooklyn
Picframes.co.uk 5 star review on 19th January 2022
JOHN TRASK
Picframes.co.uk 5 star review on 16th January 2022
Phillip Watson
Picframes.co.uk 5 star review on 16th January 2022
Nicola Farnfield
240
Anonymous
Anonymous  // 01/01/2019
Items missing from order
Helpful Report
Posted 10 years ago
The frame itself was fine, but the backing board seemed to be cut too short by about 3mm, there is quite a significant gap between the board and the frame. The delivery was appalling, you had advised me that I would receive emails stating the day and the hour that the courier would arrive. This did not happen, he just turned up on Friday with no prior warning and HE was annoyed with ME because he had tried to deliver it the previous day and I was not home. He appeared to know nothing about the fact that I supposed to have received prior notification about delivery. I will not be ordering from you again.
Helpful Report
Posted 10 years ago
Hello Michelle, I have read your review and am glad you raised this, as we care greatly when things don't go as planned. I will call you to discuss and will do whatever is necessary to put the frame right. The delivery issue is not normal and i will be taking it up with our account manager. Please also feel free to call me on 01270625675 Kind Regards Mike Barrow
Posted 10 years ago
The frames are all good but I also ordered brown tape which I didn't receive with frames then I contacted several times with the customer service guy who told me that he will send the replacement... I have been waiting to receive it for over a month now... Disappointed...
Helpful Report
Posted 10 years ago
Impressed with the website and ordering process. Very slick and easy, nice to see your picture as it may look in the frame too. However, the product does not match the promise. The frame I got is light and flimsy with no structure, as a result when hung it twists and bows and does not sit flush to the wall. Very disappointing and a lesson learned, something's you need to touch and feel to make sure they are right.
Helpful Report
Posted 10 years ago
Excellent product. Good protection for delivery.
Helpful Report
Posted 10 years ago
The frames were good, but first time, there the fixtures were missing from one of the pictures, and they had not applied a 5% discount for over £100 spend advertised online. when i emailed them about this, no response. not fatal, but annoying.
Helpful Report
Posted 10 years ago
Picframes.co.uk is rated 4.8 based on 5,432 reviews