“I ordered the Rose & Lily bouquet plus for an extra £5 (£28) to get more flowers. But the flowers they sent weren’t worth £10. I had to fight with them to get my refund but they still wouldn’t refund the delivery charge.”
“No reply from customer service after 4 days. After telling them the condition of the flowers. I ordered some mothers day flowers. They were delivered on time, on mothering Sunday, but already started to droop the next day. My sister brought flowers on Friday from the supermarket, and gave them to my mother on Sunday Yet those flowers were in better condition tham the ones i ordered from Prestige. Below is a picture of the flowers I spent nearly £40 on. One day after delivery and as you can see the roses are floppy. 😔”
“Ordered mothers day flowers, paid £7.99 for delivery on mother's day UK 14th March,.. NOT DELIVERED. NO EMAIL, NO NOTICE.. My Mum still hasn't got them. I'm absolutely devistated.. I had sent a special message to her for this momentus day & I'm sooo upset. Do NOT order from this company.”
“I was very upset about the condition of the flowers you sent from my son and the fact I had to lie to him and say they were lovely so I did not upset him they look like I have had them a couple of weeks the roses are all floppy petals falling off they were sent to cheer me up but they have really upset me”
“Received Mother's Day flowers today, flowers are beautiful but, were crammed into too a basket far too small with soil overflowing making it impossible to water”
“My daughter ordered me roses and lilies for my birthday
When they arrived looked terrible
But my daughter was told they would be fine when they bloomed
Lilies never bloomed roses and greenery died absolutely disgusting please do not upset someone by sending these as a gift as I found it very upsetting”
“I ordered flowers for my daughters birthday. She did not receive them. They said they left a delivery card which did not happen and that her flowers were picked up at the depot at 5pm. She was unable to pick them up since she’s a dr. At the hospital and worked a 12 hr day. We were very disappointed. We live in Canada and wanted to surprise her. Sad!”
“Customer service is shocking. No response to email, no response to form that was filled out on website and waiting to speak to a live person to over an hour, as can be seen in screenshots. They use review bots to post reviews about themselves to make themselves look better than they actually are. All flowers are delivered in a box via royal mail, regardless of whether you select the flowers in a box or not.”
“I received these tulips this afternoon which should have been delivered last Thursday. After I placed them in the vase they all all drooped. I’m very very disappointed. I’m currently tested positive for Covid and friend hoped this would cheer me up. It’s very disappointing.”
“I wouldn’t even give this service a 1 star. Absolutely appalling customer service no reply, money taken from count but no clear route where my flowers are and what’s happening? Really disgusting!”
“Appalling company, service. Do not buy flowers from prestige. Order of flowers now 4 days late with no response from prestige. They won’t be fresh on arrival no clear route to get money back. Lowest of low.”
“The flowers I ordered on the 2 November with chocolates never arrived for my Daughter my bank account was debited that day for£ 26.plus
Never contacted at all about any problem Not at all happy with them”
“The worst ever experience I've had trying to buy anything then an extra £35 charge for ringing customer services and not even getting through. Ill never ever use this service again and I'd recommend everyone else stayed away from them. Never ever again.”
“Most helpful is don’t use if you want them delivered on date requested or the day after and fo t expect to ‘chat’ to customer services. Was on hold over 30 minutes. Shambolic at best. Won’t recommend at all. Very frustrated and disappointed customer. Customer service - isn’t any.”
“They are a terrible company, I used them to gift my mother flowers on the 30th October, they said the delivery would be done on time. Royal Mail sent me an email (one day late) stating that the flowers and chocolates had been delivered when in fact they had not at all! Currently sending emails to them demanding a full refund. Do not use this service.”
“It's absolutely no good delivering flowers if there isn't a message with them!! It was my 80th birthday yesterday had 11 deliveries of flowers from different companies & you were the only one to let me down.”
