Plumbingforce Reviews

3.8 Rating 2,373 Reviews
72 %
of reviewers recommend Plumbingforce
3.8
Based on 2,373 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024
Mark
Plumbingforce 4 star review on 27th April 2019
- Jessie Reid
Plumbingforce 5 star review on 12th April 2019
Mrs Patricia Wright
Plumbingforce 5 star review on 12th April 2019
Mrs Patricia Wright
Plumbingforce 5 star review on 9th April 2019
Miss Rachel Lord
Plumbingforce 5 star review on 11th January 2018
Brian Offord
Plumbingforce 5 star review on 30th May 2017
Vanessa
Anonymous
Anonymous  // 01/01/2019
Service quick and friendly.
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Posted 6 years ago
Great response and really helpful.
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Posted 6 years ago
This review this purely based on the technician that attended our house on behalf of Plumbingforce. We had a bird trapped behind our gas fireplace after it had fallen from the nest on top of our chimney and had to remove the fire to be able to let the bird out safely. The technician carried put the job with complete thoroughness. He was polite and helpful while making sure that the job caused no major problems in the house, such as excessive dust, etc... from the fireplace. The negative feedback is to do with the fact that the technician was to have turned up the day before. We had called Plumbingforce at 11.30am to enquire if they could remove the trapped bird and book them. They told us initially that someone would turn up before 3pm, so we waited. Then we got a call that the technician would be delayed and someone would be with us before 6pm, so we waited again cancelling all plans for the day. However, we then got another call to say that of the 2 technicians that might have carried out the work that day, neither would be able to make it and the work would have to be done the next day between 8am - 12pm and they would call beforehand to tell us the exact time they would arrive. Begrudgingly, we had to agree as we had already waited most of the day. The next morning, we waited for a call to let us know what time a technician might attend. We didn't get a call, but the technician turned up just before 10am. As said, the technician was excellent. The service and communication from Plumbingforce in getting a technician out to customers need to be improved. I understand exact times when a technician can attend a customer call can vary, but hanging around all day at home to wait for a technician who is repeatedly delayed is problematic too.
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Posted 6 years ago
Andy Nichols came out twice - once to remove a radiator so I could decorate and once to replace it. He was friendly, courteous and always professional. He worked efficiently even with my 6 year old watching him. All mess was cleaned up afterwards. The only 'niggle' was that the call from the office to say he was on his way didn't give an ETA second time round so I was waiting for an hour. Otherwise great.
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Posted 6 years ago
Very fast and efficient service - clean and tidy too.
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Posted 6 years ago
Very quick out within the hour had a phone call to say they were on the way, once here job done quick no messing around only thing thought the parts were included in the 1st hour but never mind would use again.
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Posted 6 years ago
Thank you
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Posted 6 years ago
Sort my boiler issue
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Posted 6 years ago
Sort my boiler issue
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Posted 6 years ago
After a few failed attempts at getting an engineer to attend, Danny was very professional and fitted my appliances quickly an knowledgeable. All in all a good experience.
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Posted 6 years ago
We didn't have any hot water due to an issue with the motorized valve in our central heating system. The engineer Plumbing Force sent, David Maxwell, was very friendly and efficient. While he was here he also identified some other genuine problems with other aspects of the gas system and was able to fix all these to a high standard. I really have nothing but good things to say about David. On the downside, the plumber arrived a day later than they originally said they would because they weren't able to get the part we needed to make the repair from their supplier in time. I have to knock them down to 4 stars for this, but it was over the bank holiday weekend so this problem might have been out of their control to some extent.
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Posted 6 years ago
Resolved the issue in short time
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Posted 6 years ago
Very quick call out, especially for a bank holiday and or first day in the property after moving. The initial call staff were lovely who arranged the plumber. A gentleman called Gordon came to do the work. We quickly told us the issue and was very friendly and efficient. He did explain more work needed to be done but the only downside was the grumpy head office trying to negotiate further double time labour to be completed on a weekday during normal hours... Finally they seemed to be reasonable and agreed to the normal rate - the rest of the work has just been completed. Thanks very much Gordon and team!
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Posted 6 years ago
Really good service. Nice, friendly, chatty technician who really knew his stuff!
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Posted 7 years ago
Quick response and fixed the problem with no fuss.
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Posted 7 years ago
Very efficient and quick response and job completed in a timely manner.
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Posted 7 years ago
Very fast helpful service. Arrived same day of call out. Engineer very polite and tidy work.
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Posted 7 years ago
Martin,the engineer was brilliant,fitted 2nd hand fire and removed my old fire no problem.But the quote did not say about the VAT.Over the phone I was told the charge would be £85 per hour,plus parts.I think that I should have been told the charge was £100 per hour,not£85.00 So I had to pay £50 more than I expected to pay.I feel I should have been told the quote did not include VAT. Bill.
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Posted 7 years ago
Craig friendly, professional, and explained all the works in details.
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Posted 7 years ago
Ben was most helpful, courteous and efficient. He did a good job for me
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Posted 7 years ago
Plumbingforce is rated 3.8 based on 2,373 reviews