Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,636 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.8

Based on 2,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY CALL WAS ANSWERED STRAIGHT AWAY AND REQUESTED INFORMATION GIVEN BY VERY FRIENDLY OPERATER. MITCH INSTALLED SHOWER HE WAS VERY FRIENDLY CAME BOTH TIMES AT THE AGREED TIME.FITTED SHOWER TESTED AND GAVE US CONCISE INSTRUCTIONS. VERY TIDY WORKMANSHIP. WE ARE VERY PLEASED.”

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Posted 8 years ago

“Came quickly and when they said they would. Sorted the problem quickly and thoroughly. Showed me how and why it had occurred and advised how to avoid a repeat. Left the job clean and tidy.”

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Posted 8 years ago

“We were given constant updates of when the plumber would be arriving so no time was wasted waiting around. He was polite, helpful and very professional. Based on this experience we would definitely use this service again and recommend to friends and family.”

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Posted 8 years ago

“Quick response, he had all the parts. I think the difference was that he took the time to explain things to us - I don't know much about boilers. He could've left me in the dark knowing that if it broke he'd be called out again but actually helped me learn to maintain the system myself.”

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Posted 8 years ago

“Happy to have them fix our heater at home. The engineer arrived at our place as expected and immediately went to work. He was efficient and quick. A service like they have shown truly deserves to be recommended to others.”

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Posted 8 years ago

“I have 2 rented properties which needed the annual Gas Safety Certificates, and one needed a minor repair to a leak. The work was done, and a few weeks later I noticed payment had been taken from my account the day this was done. I had heard nothing, so I telephoned and asked for the Certificates, and the invoices for my accounts. I was advised they would be emailed, or sent. One month later, I still had heard nothing, so I rang again. I was advised this would be looked into, and they would be sent. I went on holiday, but when I returned, 8 days later, I still had heard nothing. The situation is critical as one tenant is leaving, and I need the Gas Safety Certificate to rent it out again, as well as for legal reasons.”

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Posted 8 years ago

“hi I had Martin based in Grantham today. if all of them are like him this is the place to call. He was a total professional and most important to me you could see he takes pride in his work and Makes you feel at easy. I take it the company thinks very highly of him like I do thank you Martin and if I need you guys again I will be asking for Martin ????????????”

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Posted 8 years ago

“I was promised a visit in 2 - 4 hours. Within that time frame I was contacted to say that nobody would be able to attend at all today. To make matters worse they had already partially put through a payment request for the minimum charge of £94 which results in those funds being ring fenced for their use. This may or may not turn into an authorised payment which I would hen have to pursue through the banks dispute department. This is not in my mind a way to do business.”

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Posted 8 years ago

“I had no problems with their service. In fact they were great! Customer rep was quick to respond to call and the plumber they sent to fix the leaks was on time and efficient with work. I highly recommend this company.”

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Posted 8 years ago

“Absolutely appalling customer service, the woman that works there is impossible to deal with. avoid this company.”

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Posted 8 years ago

“Excellent plumber and they got great customer service. He fixed the dripping tap quickly and without problems. I am very impressed with the work and will recommend them to others.”

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Posted 8 years ago

“If you want to be ripped off, need to get another plumber in to fix the job after plumbing-force has meant to do the job, then call them.”

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Posted 8 years ago

“Received phone call from the company yesterday saying the engineer would be late as he's held up on another job, came yesterday afternoon, very nice polite man, took a little look at it, got a new shower ordered for today, agreed to come this morning to fit shower, apologised for being slightly late which was not an issue as I'm off work all day, ripped out and replaced shower within 45 minutes, would definately recommend this company to anybody else”

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Posted 8 years ago

“Terrible...just....terrible.”

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Posted 8 years ago

“1. "Emergency" plumber didn't turn up in the allotted time. 2. Didn't actually turn up at all that day 3. Turned up late the following day - the office said that he had arranged with us to come late (utter rubbish) 4. Didn't have the part, said it would be done on Monday. 5. Didn't actually come back and do the job for two weeks. 6. They take a deposit at the beginning and this comes off the final bill - it didn't come off the bill. 7. They inflated/overcharged for the part. 8. When you complain you just get abuse from something called Melissa, it shrieks, patronises, acts likes a child, hangs up on you and refuses to deal with your problem. I assume it's some sort of automated robot thing, as no company in their right mind would risk hiring someone that incompetent in their customer services department - they should send it back to where it came from. DON'T USE THIS COMPANY!!!!!”

Helpful Report

Posted 8 years ago

“Rude staff. Failed appointments. Don't waste your time with these. Just a call centre allocating jobs to plumbers who they probably aren't paying a decent wage to anyway”

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Posted 8 years ago

“Absolutely rubbish customer service. 3 cancelled appointments over 2 days because of engineer "overran" and then won't put me as the first job tomorrow to guarantee we get seen? Shocking service. Will be spreading the word not to ever use plumbing force.”

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Posted 8 years ago

“We were quoted £198 to put a new cistern and flush on toilet. Then on the day (engineer v.late) I was told £208. When I questioned the price difference, I was told it was because the office had put the price up. Fine. However, The £30 initial call out fee is meant to come off this price. However, not only did it not, but my husbands card was actually charged a total of £238.56. This alone, I could forgive if rectified. However, emails to query this were ignored. I called office and was told i would be refunded. This so far hasn't happened. I called the office and spoke to 'Michelle' . I was spoken to in a very confrontational and patronising way and was actually left quite shaken by the time I hung up. I was told that I would have to wait until she checks what I have signed to see if she will issue a refund! Unbelievable! I will never use again and urge others to avoid!”

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Posted 8 years ago

“Excellent efficient service. Boiler was installed next day after installation.”

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Posted 8 years ago

“The best company to hire for emergencies. Their staff are quick to respond. Good price rates. Managed to fix the leaks in our home in a short amount of time. Highly recommend.”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,636 reviews