Plusnet Reviews

Name: Plusnet
Rating: 1.35

1.4 Rating 432 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

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1.4

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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Plusnet 1 star review on 12th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems for 5 months, now been without phone and internet for a month. They have never called to update us when they have told us they would, we have always had to chase them. We keep on getting told three more days. Some polite customer service reps, others very rude. Either way it has not been fixed and they refuse to help us find other means as a stop gap. Requested 4G or to be swapped to fibre optic until the problem is fixed. They refused. We paid upfront for 12 months, what a mistake. When that ends (or maybe before as it could be 6 more months of no service) we will run and never come back! I advise you do the same.”

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Posted 11 years ago

“Extraordinary: six delays to broadband installation - not done after 8 weeks. After agreeing to cancel the contract they are still pressing for payment for a phone service that ended 6 weeks ago. Frequently on hold for half an hour on the "helpline".”

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Posted 11 years ago

“The worst broadband provider! My order got stuck but they did not notify me and thus I ended up losing internet for 10 days. The worst start ever!!!”

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Posted 11 years ago

“Terrible customer service from plusnet and no phone service. Years of being very happy with them destroyed by lack of delivery & no communication”

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Posted 12 years ago

“You might have the best customer service, but is that because of your "odd" service. Every other day my install date changes...”

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Posted 12 years ago

“Plusnet customer service really is ace!”

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Posted 12 years ago

“got to say that PlusNet are excellent with customer service. good job. good stuff. cool”

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Posted 12 years ago

“extremely poor and incompetent customer service. If your thinking of joining do not bother”

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Posted 12 years ago

“Nope. Just awful customer service and ridiculous rules of cancellation. I'll happily pay so that I never have to use you again.”

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Posted 12 years ago

“shocking service again plusnet, 10 yr customer waits 20mins. Hang up and redial, pretend to be new customer and answer in 10 rings”

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Posted 12 years ago

“champion of customer service, 10 days no broadband no answer badcustomerservice”

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Posted 12 years ago

“I think they should re think their tv adverts. Come on plusnet good customer service is not that hard!”

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Posted 12 years ago

Plusnet is rated 1.4 based on 432 reviews