Login
Start Free Trial Are you a business?? Click Here

Plusnet Reviews

1.3 Rating 409 Reviews
7 %
of reviewers recommend Plusnet
Company Reviews Questions Metrics
1.3
Based on 409 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 15%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Read Plusnet Reviews

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Brennig
Unverified Reviewer
“Terrible customer service from plusnet and no phone service. Years of being very happy with them destroyed by lack of delivery & no communication”
Helpful Report
Posted 11 years ago
David P
Unverified Reviewer
“You might have the best customer service, but is that because of your "odd" service. Every other day my install date changes...”
Helpful Report
Posted 11 years ago
John Daulton
Unverified Reviewer
“Plusnet customer service really is ace!”
Helpful Report
Posted 11 years ago
Electronic Musician
Unverified Reviewer
“got to say that PlusNet are excellent with customer service. good job. good stuff. cool”
Helpful Report
Posted 11 years ago
MarkyMarkSurrey
Unverified Reviewer
“extremely poor and incompetent customer service. If your thinking of joining do not bother”
Helpful Report
Posted 11 years ago
Jennifer Waugh
Unverified Reviewer
“Nope. Just awful customer service and ridiculous rules of cancellation. I'll happily pay so that I never have to use you again.”
Helpful Report
Posted 11 years ago
James Walton
Unverified Reviewer
“shocking service again plusnet, 10 yr customer waits 20mins. Hang up and redial, pretend to be new customer and answer in 10 rings”
Helpful Report
Posted 11 years ago
Robin Ford
Unverified Reviewer
“champion of customer service, 10 days no broadband no answer badcustomerservice”
Helpful Report
Posted 11 years ago
Little Bee Bakery
Unverified Reviewer
“I think they should re think their tv adverts. Come on plusnet good customer service is not that hard!”
Helpful Report
Posted 11 years ago
Plusnet is rated 1.3 based on 409 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request