Plusnet Reviews

Name: Plusnet
Rating: 1.33

1.3 Rating 396 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

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Metrics

1.3

Based on 396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and what a good price. 30 day contacts aswell so you never feel trapped in a deal... not that you'll find many others better.”

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Posted 6 years ago

“got to say that PlusNet are excellent with customer service. good job. good stuff. cool”

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Posted 10 years ago

“Plusnet customer service really is ace!”

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Posted 10 years ago

“been with them last 12 years,still with them ,must be good.”

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Posted 3 years ago

“We have been with Plusnet for a considerable while now, and have experienced very few problems. Everyone at home uses the internet, and our broadband is used considerably. We have fibre broadband, and speeds are very good, no complaints usually. Customer service can be slow at busy periods, but staff are always pleasant, cheerful and offer genuine assistance.”

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Posted 5 years ago

“I was very pleased with the way Stanislav Galabov deal with my problem with nuisance calls.”

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Posted 5 years ago

“Good value for a sim card, quick delivery”

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Posted 6 years ago

“Despite what I read, I've never really had any issues with them. I've actually had good experiences when dealing with them. I am happy with the service but it does seem obvious that many others aren't!”

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Posted 7 years ago

“Very poor helpline with long queues and unhelpful staff who askyou4/5 security questions in the hope you can't answer so will give up!”

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Posted 2 years ago

“Q 190565713 - On Sat. 25 May 2019 I reported that I had no internet connection from Friday 24th from about 10 pm. The person who took my call (a female) on Sat. was totally useless. I told her I was on crutches; but still she made me run around the house checking sockets when I told her several times that the router was working perfectly with all the lights being green. She went on for about an hour but did not do anything. I got so fed up and tired that I rang off. After the bank holiday on Tues. 28th I phoned again - the person who took my call was very helpful he took down all the details; checked a few things on his side but could not help me. However he told me that the engineers would try to correct the fault in 3 days and that they would phone me. On the 29th I spoke to Paul Stainforth in the technical dept. I cannot praise this gentleman enough - he was simply par excellence. He was very kind and patient; sitting at my laptop he very clearly guided me through all the functions. Some of them had to be repeated over and over again but he spared no pains. He was determined to get it right for me. When nothing was working on my side he asked me not to touch the laptop that he would do some checking at his end and phone me back in 15 mins. He did so, and after going through one or two functions with me I was back on again and he clearly explained what had happened and what I was to expect. (It is too long to write about it here -if you ask Paul he will tell you.) Had it been just Paul Stainforth that I had been dealing with all the time I would have given this review 5 stars over and over again but I cannot do that as the first person I spoke to who made me do stupid checks repetitively was not at all helpful neither could she give me any advise or rectify the problem. Very many thanks once again Paul Stainforth.”

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Posted 4 years ago

“I've been with PNet since 08, they used to be good with no issues, however recently I've had issue after issue with them attempting to change my DD date to suit. They've put me overdrawn 3 times by taking the payment too early. They've really gone downhill recently. Buyer Beware.”

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Posted 5 years ago

“We started out on a reasonably priced contract 4 years ago. However, the prices are forever increasing but the service doesn't get better. Constant 'drops' in the internet means using Netflix through our TV can be tiresome and frustrating as halfway through a film, suddenly no internet. Aaaghh! Too frequent not to be a major issue. Have today switched to NOW TV who are £10 a month cheaper for exactly the same service, with no set up cost, and we have the option to opt for PAYG Add Ons if and when we need them. Ideal!”

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Posted 6 years ago

“You might have the best customer service, but is that because of your "odd" service. Every other day my install date changes...”

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Posted 10 years ago

“Waited for years and kept chasing to get fibre broadband to my property when all my neighbours in the street were already connected (semi detached house!), incl new builds across the road.. Plusnet failed to acknowledge there was a problem with their/openreach database which did not have this single house listed. I was repetitively faced with a computer says no attitude until I eventually managed to explain the problem to someone with a bit more common sense who got it sorted within 48hrs (simple fix). Such a shame and so frustrated that it took so long for them to simply update their database. No appology received or commercial gesture either. Otherwise the technical team is generally quite helpful when internet is down (which is often on the old adsl connection)”

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Posted 3 months ago

“Broadband operates well, the only issue I have is very poor email loading over the last 12 or so months. Up to 4 mins to log on or no access at all for hours at times. In this day and age, just not acceptable in my opinion. Perhaps the Covid virus is nibbling away at the fibre optic or conventional conductors ??”

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Posted 2 years ago

“I rarely add negative reviews but I felt compelled having received such poor quality broadband service from Plusnet. Speed: Disregard speed guarantee. It’s a flat out lie. I measured the speed frequently and instead of “guaranteed” 35mbps I received 5-15mbps down (the upload speed was usually correct). Customer Service: Their so called “excellent customer service” is a farce. To give you an example, when I called to cancel my services with Plusnet, my internet stopped working 13 days before the cancellation date. When I called to plea to have it restored, I was told, this would take 10 days. Price: You don’t have to look far to find 50mbps service for about £30/month. Plusnet charged me £35/month for a very unpredictable and unreliable DSL service. Please do your research before you sign a long contract with Plusnet.”

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Posted 3 years ago

“Ever since I upgraded to fast, fibre broadband not a day goes by without losing signal. The modem/router supplied has apparently got a very bad reputation with other customers, and now I know why! The broadband service is extremely unreliable dropping out several times daily. Sadly, plusnet do nothing to fix the problem, just issuing the same stock answer to all problems and denying there is anything wrong at their end! Now I find out that if they send out an engineer...they charge the customer for it!! This is SO wrong! This is not value for money, not good service and simply not working 😡”

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Posted 4 years ago

“I have been with and very happy with plusnet for several years now, but over the last one to two, customer service has got slower and slower. Plus the competition have significantly lowered their prices and plusnet haven't. I've recently noticed some extra call charges every month, just ringing your mobile phone to locate it in the house, even if it doesn't answer seems to cost us 37p each time.”

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Posted 4 years ago

“Something you probably didn't know about Plusnet mobile I switched from Plusnet mobile to another provider to get a better deal and, natuarlly, kept my phone number. When I switched my account was in credit but Plusnet have refused to refund the credit balance because I kept my phone number when I left. Their operator said that they will not refund an outstanding credit balance if you retain your phone number, only if you abandon your phone number. She also claimed that it is in their terms and conditions and that I was told when I signed up. It may or may not be buried somewhere in their terms and conditions but I certainly wasn't told when I signed up, nor was I told when I asked for a PAC code. If I had known when I signed up that they don't give refunds I would never have signed up.”

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Posted 4 years ago

“Terrible attitude towards customers!! Switch provider due the the plus net broad band been so poor and was advised to cancel my direct debit. Never heard any more till a letter from a third party debit collect company turned up due to in paid bills for the broadband they were no longer providing????? Called on several occasions but no one at plus net interested in helping, in fact were very rude!!! Never missed a payment with them and not prepared to pay for a service I no longer receive!!! Never use awful experience”

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Posted 5 years ago

Plusnet is rated 1.3 based on 396 reviews