Thank you for your review Nicolas & Stephanie. We're glad we made the process simple for the both of you to find the right life insurance policy. Thank you for choosing PolicyMe! - Jennifer S
Hi Christopher, thank you for your review. We're happy to hear our staff was so responsive! We strive to make the process simple and transparent. Thank you for choosing PolicyMe
“Staff were very responsive and helpful. I.T. process was obviously still in development. Erroneous auto-prompts were sent by telephone and computer which made the company look amateurish. In fairness this was in part a result of a client (me) who was still considering options after the initial policy document was issued. This leads to the second point. There seemed to be a rush to get to the document and little opportunity to explore options. This seems to be a weakness of the auto-advisor system. Staff were helpful in answering questions, however. They did admit that they were still learning manulife's policies which, again, pointed to a company still in the early stages of development.”
Hi Cory, thank you for your review. For most cases, our automation is smooth as expected. However, there are still some edge cases we are working through. This is based upon unique requests of the client, not all of which can be captured and automated at this time. We appreciate the feedback and have learned a lot with your case that has helped us in the areas you've mentioned and in others as we've reviewed our customer experience journey.
Our agents always try to discuss these situations directly with our clients and we’re happy to hear that our prompt responses were helpful. However, we certainly did not intend to rush you into any decision. We understand that life insurance can be a long process and want to be supportive of that journey. We will certainly reach out directly for feedback on ways you think we could have improved!
Thank you for choosing PolicyMe for fulfilling your protection needs, we appreciate your patience with us as we grow.
“They made it very easy and convenient for me, which is exactly what I needed. Communication via text, email, phone, whatever suits you and your schedule. They explained things along the way and advised me when I needed more info to make a decision.”
“I was in the market for a personal Insurance and glad to try out PolicyMe. The process was very quick and informative with step by step process from application to close with thorough communication. I am extremely happy with the process, consistent communication and amazing service. I will highly recommend it to everyone!!!”
Thank you for the review Shalin! We’re happy to hear you enjoyed the process and are pleased with our service. Thank you for choosing PolicyMe - Jennifer S
“Policy me made insurance so easy. I was feeling overwhelmed and out of my league before I found Policy me and now I am the happy owner of life insurance. I never had to go to any meetings or fill out onerous paperwork. Policyme representatives followed up with me to make sure everything made sense and to answer any questions. The process was intuitive, smooth and painless. Thank you policyme!”
Hi Vu Thao, thank you for your review! We're glad we could make the process so smooth for you. Thank you for using and recommending PolicyMe. - Jennifer S
Hi Anonymous, thank you for your kind words. We're happy to hear our process and staff made such a positive impact. Thank you for choosing PolicyMe! - Jennifer S
Thank you for the review Eric! We appreciate your recommendation and knowing we made the process so easy for you. We’re glad to hear from you and thank you for choosing PolicyMe. - Jennifer S
Hi Samuel, thank you for your review. We're pleased to hear our service made shopping for life insurance a pleasant experience for you. Thank you for choosing PolicyMe - Jennifer S
“Obtaining life insurance was easier than ever. I inquired online about a policy, I received an email back from PolicyMe that a policy with less expensive premiums was available. The application process was short and simple.”
Hi anonymous, thank you for your kind words about our technology and the process. We strive to make life insurance easy and seamless for everyone. -Jennifer S
“It is such a great service! They go through all of your available options and make the whole process very easy. I was in a situation where I was unable to find a policy that I would be able to get. Not only did they find me a few options, they got me approved! Can’t thank them enough!”
Hi Anonymous, thank you for the great review. It’s always great to hear how easy the application process was with our platform. We're happy to have helped you find life insurance! - Jennifer S
“Excellent communication, always quick to respond (even on weekends). Got me a competitive quote, explained everything, and made adjustments as requested. Very happy customer.”
Hi Anonymous, thank you for your review. We're happy to hear you were happy with our service and we were able to get you the policy you needed. Thank you for choosing PolicyMe! - Jennifer S
“PolicyMe was a very convenient way to find a great deal on life insurance. They were very helpful in providing options, along with great prices. Throughout the process they were quick to respond to questions and facilitated everything. I would highly recommend their services to anyone!”
Hi Ryan, thank you for your recommendation. Our mission is to make life insurance an easy and enjoyable process and we're happy to hear we made it so for you. - Jennifer S
“Very good experience dealing with Laura Mackay @ PolicyMe, got all my queries answered on email and was available on call whenever I needed support. Thank You.”
Hi Noel, thank you for your kind words and review! We're glad to hear we were able to answer all your questions and made the process easy for you. - Jennifer S
“Chloe has been super helpful throughout this whole process. She has been patient and answered all our questions within a timely manner. PolicyMe found us the best price & we are super thankful for that!”
Hi Lucy, thank you for the great review, we appreciate your kinds words for Chloe as well. We're happy to hear that we got you the best price. Thank you for using and recommending PolicyMe - Jennifer S
Hi Anonymous, thank you for this review! We're happy to hear how easy and convenient the application process was with our platform. Thank you for choosing PolicyMe! - Jennifer S
