Pop In A Box Reviews

Name: Pop In A Box
Rating: 1.14

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

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1.1

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Anonymous

Pop In A Box 1 star review on 19th October 2022

D.reeve

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“negative star if possible!! this store is TRASH!! my order was cancelled 3x in a row! why accept pre-order when you can't fulfill it!!”

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Posted 1 year ago

“I would leave 0 stars if possible. I placed an order on 10-22 and have been fighting with these people since then . No package and no refund. Keep sending me emails saying they are taking care of problems and they have done absolutely nothing.”

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Posted 1 year ago

“Order from what is now 2 years ago still not in stock or a date to when will dispatch - asked for refund on order as took money even your pre order and not in stock and jsut get reply we cannot give a date for the item to be sent do you want to cancel! Replied again yes as per first message and then they jsut ignore - 5 times now! DO NOT USED THIS COMPANY they are just scammers”

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Posted 1 year ago

“Me and My bf are pop collectors and we found this website and thought wow this will be great. Ordered the first time , got my pop no problem. After that everything went to downhill. I ordered 3 separate times trying to give them the benefit of the doubt but no! They are horrible! The delivery is always an issue, customer service is an issue , refunds are an issue. Everything about this site is garbage. I left reviews anywhere I can find to this website. DO NOT BUY FROM HERE”

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Posted 1 year ago

“How the heck is this company still selling on the Internet? Had 2 emails know saying they are refunding me ,?still no refund they owe me £69.99 a d I want it back”

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Posted 1 year ago

“Please do not buy from.this company I ordered a mini backpack £69 of them plus £5.98 next day delivery, no delivery, they refunded my postage put no bag ,they just keep fobbing me of ,saying. Only will be back in my account in 3 to 5 days , AVOID I just wished I had read the reviews before I ordered of them”

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Posted 1 year ago

“I preordered a Pop in June and in August I messaged them to say I'd seen it for sale on the high street when would they despatch my order and was told September 29th. On 5th October I contacted them for them to tell me it's out of stock. They still have my money too that I paid them in June. Pretty sure they're a scam company”

Helpful Report

Posted 1 year ago

“WARNING!!! Do not buy from these people. They have the worst customer service. The are always having "price" glitches. They cancel orders with no notice. They are the worst company to deal with when it comes to POP's.”

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Posted 1 year ago

“They'll take your money and send you nothing. And do nothing to help you.”

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Posted 1 year ago

“i ordered something in may of 2022 and it hadn’t been dispatched for 3 months so i cancelled and was even refused a refund, despite already paying for the order.”

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Posted 1 year ago

“Terrible company.will never order again . Was told order would be here by a specific date. Wasn't. Got in contact only to be told it's taking longer as it's coming from California. Well I'm sure they must know where their products are coming from . Should not give dates in that case. Poorly ran company to say the least . Very disappointed child who had wanted to give this as a birthday gift. Too late now”

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Posted 1 year ago

“Horrific customer service. DO NOT BUY FROM!! I had spent a lot of money purchasing a good many funko pops and a year and a half later the order is not complete. Pre-ordered pops will not come through. I had a pop cancelled and when I contacted them about a refund, they kept pushing it off, basically fobbing me off. Still not received may I add. They have a ‘no payment taken until dispatch policy’ which is absolute nonsense as I was charged in full and had to provide bank statements to prove. Wish I read the reviews, truly a scam.”

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Posted 1 year ago

“Websites run by broke scammers. Ordered Ja morant months ago, demanded a refund. Was promised 5 business days and havent received anything.”

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Posted 1 year ago

“Never ever preorder from them all they do is leave you in the dark and push your order far in the future. I ordered a pop 4 months ago and just recived an email that its not coming till November now I'm livid”

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Posted 1 year ago

“Bought a hellboy and it is definitely 100% pre owned old dirty creases, food stains on the front of the box. Will not be ordering from here again”

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Posted 1 year ago

“This last experience is the last straw and I am taking my regular business elsewhere. So here's what happened: 1. Order placed for 4 Funko's 2. Dispatched from USA 3. No updates for 17 days 4. Yodel are the UK designated delivery partner. 5. Yodel have no idea about this parcel(it's probably still in UK customs). 6. Contact to Popinabox - told to wait longer. 7. When prompted 2nd agent raised to 'thr courier team'. No response in promised timeframe. 8. Finally agreed items are lost 20 days after posting. Offered refund. 9. Refund accepted but asked for compensation as this is not the first time. 10. Refund sent but completely ignored request for compensation with clearly templated response. 11. After complaining again offered £5 gw gesture. However find out the refund that morning cleared minus the delivery cost!!!! 12. Refuse £5 gw and requested £3.99 delivery costs to be refunded again. 2nd request for manager contact and/or official complaints process. 13. Templated response from Wonga about only the refund. Completely ignoring complaints/escalation request. 14.Taylor 'discusses' with his manager to offer £10 gw credit. Declined and advised to close case and I will do my business elsewhere. 15. Finally Kessy says she is passing this case to the Customer Relations Team and they will be in touch within 2 working days. That was 12th July. They have not been. In short if your items go through smoothly at customs you may never experience this. However having used this company many times in the past I can say for sure if and when something goes wrong for a regular purchaser, having to deal with their customer service like dealing is an Olympic Gold winning team for incompetence. To pay your staff to ignore what a person writes and send back templates is shame on you popinabox.co.uk . You need to get better trainers in and improve your complaints policy. Shambles!!”

Helpful Report

Posted 1 year ago

“I tried to cancel and said I couldn’t cancel literally tried to cancel within 2 hours or less and wouldn’t let me so I emailed them and pretty much said it was too late! When I looked at my order number my pop hasn’t even been shipped out yet I will never buy from here again they just want to take your money. The reason I wanted it canceled because I heard so many reviews of them Being damaged”

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Posted 1 year ago

“I wish it could be zero, this company is terrible, i am waiting for a year with no answer for my 3 orders placed on May & June 2021. no way of contact them. Not longer a member this is just unacceptable .”

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Posted 1 year ago

“Terrible service. Placed a pre-order and four months after the release date I still hadn't received the items. They explained that this was because suppliers some times put back release dates. The release date had passed and the items were in all other shops and had been for months. I cancelled my order after picking up the items in my local supermarket at a lower price! Not what is expected from a supposedly specialist shop.”

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Posted 1 year ago

“This was my first time ordering here. I contacted them several times about my Venom Throne Pop order. I understand the Pop was delayed, but no one was able to give me a clear answer on the status of my order or if I would ever receive it. No one knew what was happening and everyone I contacted seemed more lost than I was. I didn’t know if I would ever get the product, what the new release date was, and when would be order be shipped. I saw many people had received theirs online and I also sadly saw others had their orders cancelled because there was not enough stock. This made me very nervous especially since I was charged a couple weeks prior. I contacted again and customer service told me they would contact me once they knew what was happening with my order when they got word from their warehouse, but of course they never did. I left again with 0 answers. I don’t understand what is the point of contacting for help when no one knows what’s going on. I’ve never been so lost ordering a collectible and this is coming from a 10 year collector. Usually, companies are able to inform me with a status update when I contact them. Even companies from outside the US have given me these updates. In the end, it finally arrived unexpectedly, but it wasn’t worth the frustration I experienced ordering here. I attached a couple of the emails.”

Pop In A Box 1 star review on 18th May 2022

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Posted 1 year ago

Pop In A Box is rated 1.1 based on 183 reviews