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Pop In A Box Reviews

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

Company Reviews

1.1

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

37

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never buy anything from this company again. I received 2 pops that I had pre-ordered a year ago, I tried to cancel with no success. Both pops came damaged. No phone number to talk to anyone in person. When I received a reply, they offered me a 15% discount if I wanted to keep the pops. What an insult!!!! I was then told if I wanted to return the pops for a refund I would have to pay for the postage to Poland and then receive a refund on my postage when they receive the pops. The worst company, they deserve all the negative reviews!”

Posted 1 year ago

“To whom it may concern, my husband just placed an order from you guy over $100 worth of Funko pops and only 1 came in good shape. You guys don’t have any way of contact your company with concerns after spending a ton of money. After much research I see that you guys DO NOT HAVE A GOOD REPUTATION on you shipping and many many customers have reported you guys to the BBB as so will I. Plus give you a REALLY BAD REVIEW. Why be in the Funko Pop business with you have can careless about your boxes integrity? I will be contacting whoever I need to u til we get a FULL REFUND. Everyone I’ve asked about “Pop in a Broken Box” has told me they same thing about what a horrible experience. You guys literally put ONE Piece of packing paper which comes to show how much you guys care about the integrity of your product. This is NOT USPS TO BLAME.”

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Posted 1 year ago

“Made an order last february that included a Venom with date of release 4 april. Never get it. They changed to 5 may and now it says out of stock. They even joke saying that I can buy elsewhere when I already paid them 2 months ago. This was supposed to be a birthday gift and I have a child asking me everyday for his Venom. This company doesn't know how to manage expectations and are selling stuff they don't have. I will never buy from it again and I will try to contact some authorities about this scam!”

Posted 1 year ago

“Absolutely terrible service and communication from this company I ordered the product in December of last year well in advance for the release date. Was told I would have this in first week of March and it’s now 6th April and nothing I have chased and emailed and nothing ! This was for a birthday present. I’m still waiting for the product now but due to the lack of response I feel the need to warn others. Please avoid Update! I have still not received my item that should have been here the first week of March. I Would have been better off ordering from a company who was upfront and stating you would be on a waiting list. What is the point in pre ordering 3 months in advance ? They have contacted me to offer me a £10 voucher that expires in 6 months lol I wouldn’t even get it in that time if I ordered it ! What makes them think I would use them again I haven’t received the first thing I ordered. I would like a full refund please Update so after ordering this in December for delivery in March it is now 27/4/22 and still no sign of the product, I have now received a full refund with no explanation. Please please please do not use this company they are shocking and a con your better off ordering from other places or even waiting for the shops, in the end I got this from eBay lol”

Posted 2 years ago

“Horrible. After a YEAR AND A HALF I'm stilly trying to get them to cancel my order and refund me, but I'm getting nowhere. Stay away from them, especially the preorder items because they have no intentions of selling them.”

Posted 2 years ago

“Awful company bad for business i dont understand how a bad company like this doesn't go out of business”

Posted 2 years ago

“Pre orders never come through. Site says they’re still awaiting shipment. In all 3 of my preorder experiences I’ve found the pop elsewhere. Avoid this company or expect complete disappointment.”

Posted 2 years ago

“JUST DO NOT USE”

Posted 2 years ago

“I preorderd a pop in January 2022 for my sister-in-law as a gift the pop went through I paid for the item it came out my bank then they messaged me a month and a bit after and said that the item was out of stock I'm very disappointed and now I'm getting told there has been no refund processed don't buy from here”

Posted 2 years ago

“the worst company they took my money over a year ago and still no refund. worst customer service every and there is nothing I can do! DO NOT RISK ORDER IF THEY DONT HAVE STOCK”

Posted 2 years ago

“Never Pre-Order!!!! I Pre-ordered a pop 5 months in advance, yet the order was never filled and now the pop is showing out of stock. Their team member stated there was no expected re-stock date, so it was a complete waste of time and effort. This was my first time using the site and I will never again.”

Posted 2 years ago

“Sad to say but very disappointed in service. I ordered a good amount of pops and only a few came in. From my understanding for preorder is you are guaranteed when item is released that why you preorder, but in this case if comes it comes no real tracking. I would not recommend buying pops here. Customer service has no definite answer.”

Posted 2 years ago

“Simply put, terrible. Took almost 3 months to fulfill an order of in stock items, had my money for almost 6 months on a pre order that should have shipped the back end of last year, have now cancelled all pre-orders and will never use again.”

Posted 2 years ago

“I received my funko pop with the plastic on the inside damaged and broken. Literal plastic pieces fell out of the box as I opened it. The outside box was fine which is why this is so weird. I contacted pop in a box and all they will do is a 15% refund which is ridiculous for purchasing a damaged item at full price! This business needs to have better customer service and better solutions if they want to stay in business. These are collector items they're dealing with!!! I will never buy from them again because they just don't care!”

Posted 2 years ago

“Pre-ordered the Pearl Jam pop set back in July 2021, it was released in Feb 2022 but friends had their sets in November. After three messages about it I keep getting the standard reply "we are still awaiting stock, do you want to keep waiting or cancel the order". They don't give you any useful info like that they are actively chasing up the supplier or that they have an estimated delivery date. Terrible service, don't waste your time or effort. I'm going to cancel, let's see if I get my money back.”

Posted 2 years ago

“Absolutely terrible customer service. For the second time in a row I have pre-ordered items on the first day they have been available to order only to find that months later when they still haven't arrived (October to March for example) the items are showing as out of stock and when I contact them I am told they have had them in, sold out and they are no longer available despite my pre-order not being fulfilled. I cannot believe how poor the level of service is. Very unhappy son and very unhappy father here. Won't be shopping here again.”

Posted 2 years ago

“The worst company I have EVER dealt with money has been stolen and no refund after 8 weeks. The will give e not details of who I can contact about this and now tell be they are not cover by an ombudsmen so trying to find other ways to complain about the terrible service DO NOT USE”

Posted 2 years ago

“Honestly the worst experience I've been through trying to phone or return goods. They make it very difficult to contact them, "lost" 2 parcels out of 4, luckily I take pictures and keep receipts and to top it off they don't give a full refund!! I read the bad reviews but didn't think it would be THIS bad, but trust me it is! AVOID.”

Posted 2 years ago

“Quick one: Ordered a Pop Vinyl Dec 2020 for Xmas, it is now Feb 2022 and it's still processing, got in contact 4-5 times with customer service (they were shocking, kept giving me different date after date). No refund, no contact...except an email asking about experience with customer service and filling in a survey one and a half years after the last message.”

Posted 2 years ago

“Ordered three funkos. Two of them took six months to arrive. One of them just never arrived. I preordered mine and a couple of weeks after I bought it, it showed as sold out. After seven months of waiting and never getting a single response from customer services, I cancelled the order and got the money back through my bank. Scam outfit 100%.”

Posted 2 years ago

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Pop In A Box is rated 1.1 based on 183 reviews