Porcelanosa Reviews

Name: Porcelanosa
Rating: 2.69

2.7 Rating 26 Reviews

42 %

of reviewers recommend Porcelanosa

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2.7

Based on 26 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My tap was damaged, the hose connector was leaking. I was hoping due to expense of this tap and it only being 3 years old they would replace it. I was informed by the company that it only had a two year warranty and I could purchase a new tap. I was deeply disappointed by the response. When I looked at other brands such as victoria plum you get 5 year warranty on their products. I also heard from an ex plumber when he looked over my tap that he can get 60% discount on their products, which shows you how much mark up they make for a so called superior product. Very poor support from the company despite being a previous loyal customer for many years. I would avoid this company due to their lack of support when things go wrong with their products”

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Posted 2 months ago

“I placed an order with the company and was initially informed that the estimated delivery date was set for November 6, 2024. However, this date continued to slip with no proactive communication from the company. Each time there was a delay, I had to follow up either by calling your front desk or reaching out directly to my salesperson, August Fowler, to receive an update. This lack of communication was both frustrating and unprofessional. The most recent incident occurred when I contacted Mr. Fowler again about my order. He informed me that it would be ready for pickup on Wednesday, December 4, 2024. However, when my contractor arrived at the store today (12/9/24), they were told the order was not ready for pickup until Wednesday, December 11, 2024. This discrepancy is completely unacceptable, especially given the previous assurances I had received. VERY POOR SERVICE!”

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Posted 5 months ago

“I waited 5 months to receive a freestanding vessel sink that arrived with no drain or installation instructions. Our plumbers cannot figure out how to install. That last response I got from the NY rep at Porcelanosa after the Spanish folks sent installation sheet for the wrongs sink, was to go to Home Depot to figure it out. This is what 5 months and $5000+ gets you from Porcelanosa. Never again!”

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Posted 9 months ago

“We ordered the tile for our project in December of 2023 from Porcelanosa. Finally, in February of 2024 it "arrived". We paid over $125,000.00 for this tile. No customer service after we wired the money that's for sure..... Now that the tile arrived, so far we have found at least 11 BOXES broken. When they do respond they are A Holes- like they are doing us "The Customer" a favor. And they through verbiage like "We are a Billion Dollar Company...Bla Bla" I intend to blast this "Billion Dollar Company" on EVERY social media outllet to make consumers aware. BE CAREFUL WITH THIS COMPANY THEY ARE JOHNNY ON THE SPOT UNTIL THEY GET YOUR MONEY....THEN YOU WILL BE ON YOUR OWN. Customer # 1973558 Quote# 23529112 Sales Person: Carlos Gonzalez Sales Manager C: 773-610-8629”

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Posted 1 year ago

“Porcelanosa est loin d'être un fournisseur fiable! L'usine en Espagne ne respecte jamais les delais et ma cuisine a pris 6 mois pour être livrée et posée au lieu de 2 mois selon le devis (3 fois plus long!!). Il n'y pas de communication adéquate entre l'équipe et les clients; de 30 produits commandés 5 (17%) étaient endommagés et il a fallu les commander à nouveau. Ils ne s'excusent même pas et ils ne gèrent rien comme il faut. Pour tous les retards et les problèmes, il a fallu me battre pour une compensation de moins de 0.05% du prix des produits. Mauvais service et aucune orientation vers les clients - ils ne répondent même pas aux mails et il faut les chasser par téléphone, laisser plusieurs messages avant de pouvoir communiquer avec quelqu'un. C'est ce qu'on appelle un fournisseur de très haute gamme??.. A éviter absolument!”

Helpful Report

Posted 1 year ago

“I purchased wall, floor tiles and a full shower with a Krion shower tray from Porcelanosa in Paramus, together with the recommended adhesives etc for the install. We were told that Krion was a wonder material, extremely tough and hardwearing, among other, more cosmetic values. Our contractor installed everything according to the manufacturer's instructions and once he had finished we were delighted with the outcome. Our bathroom is less than 4 years old and the shower tray just cracked for no reason while my husband (who weighs 150lbs!) was enjoying his morning shower. We are devastated at the knowledge that the tray cannot be removed without having to replace the wall and floor tiles - the cost is going to be significant. Not to mention the upheaval. Given that this is such a high end material, and Porcelanosa pride themselves on standing by their products, I called them in the hope that, although the warranty has expired, they would recognize that the tray cracked due to a fault in what could only be the Krion material itself. (Krion is a Porcelanosa product.) After all, they emphasize how strong this product is during the sales process and on their website. They did not. They did not take any responsibility at all, informing me that the tray is not repairable, in spite of their website claim: "it is hard-wearing, highly resistant and easy to repair". They did offer to sell me another tray at a discounted price. When I told them I was hoping gor more accountability, the salesperson told me he would get his manager to call me. I'm still waiting for that call... So, I find myself in a situation where I have paid $30,000 (including install) for a beautiful new Porcelanosa bathroom, wondering how on earth, 4 years later, I am going to be able to afford to replace it all. I am so very disappointed with Porcelanosa. I have recommended them to many of my Staging and Design clients friends and family. I shall not do so in the future.”

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Posted 2 years ago

“Placed an order with Porcelanosa East Brunswick NJ for renovations for 3 bathrooms, $24,000 worth of merchandise. The salesman sold us a shower door that my contractor was not comfortable ordering it because the tiles were not yet installed. He said it was a standard size and that it would fit. Once the tiles were installed, the door was too big. Now they want to charge me a %50 restocking fee because it's a special order. I have not received the door and I started a dispute for the charge of the door with the credit card company and they responded giving them proof of delivery and the proof they sent was for a different door that was also purchased. After spending so much money with them, their customer service is non existing. Now I have to open a new dispute.”

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Posted 2 years ago

“Porcelanosa delivery lorry damaged my parked vehicle while making a delivery to one of my neighbours. This was witnessed by several neighbours and they chased after the driver but he fled the scene. Thankfully there was video footage and eye witnesses. I contacted Porcelanosa but they refused to take responsibility. I was forced to involve the police. I believe that businesses need integrity to survive. Caveat emptor regarding Porcelanosa.”

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Posted 2 years ago

“I've Been doing business with Porcelanosa for some years now never had a problem until recently. I was scheduled to pick up a order from the Ramsey warehouse to find out I wasn't on file to pick up my order. After speaking to Mrs.Fiorella I was told they couldn't pull my order because they needed 48 hours. I explained I had a schedule to keep and my order was only 5 boxes she laughed and said nothing she can do. Immediately I called my sales rep and she stated would have the order delivered. Its a week later still waiting. Today is April 26, 3 weeks still no call back or delivery. Tomorrow I will cancel the order and find another source. Today is May 2 and still no call back from this company so i had to call my card company and dispute the charge. Please look elsewhere”

Helpful Report

Posted 2 years ago

“Merci Monsieur De prendre en compte ma demande Depuis des mois je rencontre des pbs avec vos services à paris ( Paris Rue du Bac ) Suite à une commande de 2 salles se bain complètes, j’ai du supporter 4 mois de retard sans aucun support commercial, suivi de pbs d’article livres non conformes ( carrelage) puis de pbs de bondes de lavabos défectueuses Après les mois de discussions et échanges toujours non conformes, j’ai décidé de demander une reprise et un remboursement Voila 3 mois que la modique somme d’une cinquantaine d’euros m’est encore due et que je ai toujours pas le remboursement ni d’information du service clients J’envoie tous les jours 3/4 messages à l’ensemble des équipes mais jamais une réponse … quelle mépris pour le client … Pas la peine de faire autant de pub si vous n’êtes même pas capable d’effectuer le minimum du service client … Soyez assuré que je ne lâcherai pas le dossier … j’ai l’intention de continuer à publier des messages négatifs sur Instagram et à envoyer des mails et texto aux équipes y compris monsieur Lassala ( soit disant directeur commercial) … J’ai beaucoup de persévérance même pour cette somme car j’en fais maintenant une affaire de principe Sachez que je ferai tout mon possible pour dénigrer votre maison qui n’a plus aucun respect pour ses clients Ps : jai 2 maisons équipes de salles de bain porcelanosa … Muriel wormser 06-13027117”

Helpful Report

Posted 2 years ago

“The question is what went right! I took measurements in from my builder which were correct and when the quote came were also correct, upon placing the order this is where it went terribly wrong , the order lost 5square meters of tiles , by the time they arrived the tiles I needed were sold out , I was promised money back along with return of delivery costs . I’m still waiting, my builders had to travel to Bristol from Cardiff to pick up tiles which were the wrong colour and they couldn’t change them as they had run out of the ones I asked for . My bathroom has stressed me beyond which I could imagine , when I rang and spoke to the manager I could not believe the attitude that she was giving me . I have been in sales for nearly 40 years and have never experienced anything like this and if my clients were treated like this I would be ashamed . I have had no contact after all this and this is just a small version of what was encountered by the Cardiff branch - I would never recommend this store to anyone”

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Posted 2 years ago

“Total joke, Watford staff treating costumers like dirt ,never calling back when asked and so on !!! Will never buy from porelanosa again”

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Posted 4 years ago

“The heavy curly haired lady wouldn’t help my wife. We just added a Malibu house to our list.”

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Posted 5 years ago

“What an absolutely disgraceful organisation Spent over 4K on tiles at their Watford branch the sales guy was great, we were charged £60 delivery for the tiles for them to be dumped on the pavement outside of my property by DHL, another joke organisation. We were promised a refund and a box of broken tiles replaced reported to Porcelanosa immediately their customer services way of dealing with this complaint is to just ignore it and hope it just goes away, I have been refused request by email for someone more senior to look in to our case, the office manager has just stopped any communication, this company is a total joke spend your money elsewhere with somewhere that cares about their customers because these jokers don’t”

Helpful Report

Posted 5 years ago

Porcelanosa is rated 2.7 based on 26 reviews