Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,333 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product supported by great availability. I will most certainly use Power Tools Direct again.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Ordered newly £100 worth of screws on April 1st. By April 12th they had not been delivered though I had received a message and refund for one box that was out of stock a few days before. On April 12th I had an email from PayPal saying that I’d had a full refund from Powertoolsdirect though no communication from the directly. In a effort to try to understand what was glowing on I sent an enquiry email. I received a shirt and barely apologetic email saying that they could not fulfil my order. Why did their system accept my order if the items were not in stock. Mail order no whets near as good as buying over their trade counter as I’ve always been impressed. Hope it reopens soon.”

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Posted 5 years ago

“Ordered a jet washer was told 10 day delivery 28 days and still waiting avoid best thing”

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Posted 5 years ago

“On point in every way! They do as they say!!”

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Posted 5 years ago

“Rubbish, ordered an item and then told three days later that it wasn’t in stock, bloody useless”

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Posted 5 years ago

“Ordered 7 items, one was delivered as expected, the remaining 6 items have still been delivered (now 8 days late). Very disappointed with the service....”

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Posted 5 years ago

“I purchased a hand cultivator, while the tool is fine, the packaging was not. It arrived through the post in an envelope with 2 prongs sticking through with no protection on them. It was very dangerous to anyone who had to handle it on its journey. I would not recommend buying tools from this company again as the packaging was inadequate and could have caused injury.”

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Posted 5 years ago

“great price on the OX pipeslices i bought”

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Posted 5 years ago

“Service equal to the best I have ever had - DPD guys well on the ball also!”

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Posted 5 years ago

“Very good service and promt delivery”

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Posted 5 years ago

“Brilliant fast service at a very reasonable price”

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Posted 5 years ago

“Paid for 2 day delivery 10 days later still not received goods and had to pay another £2.99 as not enough postage was added by power tools direct. Very disappointed”

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Posted 5 years ago

“very satisfactory”

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Posted 5 years ago

“DELIVERED ON EXPECTED TIME AND GOODS WERE CORECT”

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Posted 5 years ago

“very poor !”

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Posted 5 years ago

“Excellent all round.”

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Posted 5 years ago

“just what i orderd got on time perfect thank you”

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Posted 5 years ago

“Good service, quick delivery”

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Posted 5 years ago

“Received my hand fork quickly and very well packed. Very pleased with the product, robust, as described and with a 15 year guarantee. Recommended.”

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Posted 5 years ago

Power Tools Direct is rated 4.5 based on 14,333 reviews