Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,758 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took ages, was not impressed. Product was of good quality.”

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Posted 5 years ago

“I actually ordered the wrong item and contacted them when I realised my mistake. I was told they were already out for delivery but they were happy for me to return them, they were such good quality I decided to keep them and am going to give them as a gift to someone at Christmas, fast delivery great customer care I would definitely but again”

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Posted 5 years ago

“A good price and quick delivery. Will use again.”

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Posted 5 years ago

“Poor. I ordered expecting delivery in a reasonable time period. After chasing up Power Tools, it turns out that my good are awaiting customs clearance. So I assume that when I placed my order the goods may not have been in the UK 2 weeks on I'm still waiting.....”

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Posted 5 years ago

“Great service from start to finish.”

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Posted 5 years ago

“NOT AT ALL A HAPPY CUSTOMER! I placed an order for a very important (urgently needed) tool on 02/11/2020 for £112.36 based on the website claim of "Delivery: 2-3 Days". At least double that amount of days passed before I contacted customer services to enquire when my order would actually be delivered. The response was that an enquiry would be made with the purchasing team and that they would get back to me... nothing materialised from this. A further contact was made which resulted in the same response. I then tried to call the telephone number displayed on the website but an automated voice message blamed Covid-19 for everyone working from home and no calls would be answered... Then 11 days after placing the order and paying for it online an automated message was sent to my e-mail stating that "Unfortunately this item has been discontinued, we do apologise for any inconvenience this may have caused". A full refund was given at the same time. HOWEVER, and this is the biggest scam and insult of it all!!! The item is currently still on their website displayed as "In stock" (checked 23/11/2020) at a price of £124.74 with a claim of "Delivery: 2-3 Days". Not only did they blatantly lie to me - they upped the price too! Probably why they refunded me so quickly - they did not want to sell it to me for the lower price! This tool was needed for a very important project and it was consequently set back by two weeks because of this company's inadequacies. I finally purchased the same tool elsewhere delivered next day by Royal Mail 1st Class Signed For. BE AWARE OF THESE SCAMSTERS! THEY DO NOT ACTUALLY STOCK ANY OF THE PRODUCT ON THEIR WEBSITE - THEY ARE MIDDLEMEN SELLING YOU PRODUCTS ON BEHALF OF OTHER COMPANIES! THEIR WEBSITE CLAIMS ARE BOGUS! YOU WILL ONLY BE LEFT DISAPPOINTED.”

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Posted 5 years ago

“The website accepted my order which was cancelled the next day due to the lack of stock and no known restock date even though the website was and still is showing availability”

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Posted 5 years ago

“Robust and functional.”

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Posted 5 years ago

“Very good piece of kit. However, One accessory was missing ( combined hammer & wire brush). You have undertaken to source a replacement from the manufacturers. Good response”

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Posted 5 years ago

“I ordered a product and paid for express delivery on 7 11 20 still not received the product as of writing this on the 19 11 20. I certainly cannot offer a recommendation . They have only contacted once after i contacted them. How can a company offer two day delivery if its not in stock im very disappointed!”

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Posted 5 years ago

“Product as described all delivered quickly and excellent value for money”

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Posted 5 years ago

“Simple process Arrived promptly 👍”

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Posted 5 years ago

“Very poor! I receive my maxx brush only to find it is unusable without purchasing a separate adapter/ extension cable! You wouldn’t buy a Dyson and have to buy an adapter before you vacuum the house would you!! Very very disappointed!”

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Posted 5 years ago

“Great price, great service will definitely be using you again in the future”

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Posted 5 years ago

“perfect just the ticket and right on time.thank you”

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Posted 5 years ago

“Entirely satisfied with purchase and procedure.”

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Posted 5 years ago

“Great product very happy”

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Posted 5 years ago

“Excellent service I would not hesitate to use Power Tools Direct again !”

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Posted 5 years ago

“First Class all the way”

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Posted 5 years ago

“Ordered a set of cobalt drills which were offered at a good price. Received confirmation of my order and then they returned my payment 24 hrs later! I’m guessing the drills were out of stock, no explanation from Power Tools Direct but, HEY money back immediately so not a problem.”

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Posted 5 years ago

Power Tools Direct is rated 4.5 based on 13,758 reviews