“Damian, service manager for PowerCity, is the most incompetent, unprofessional and plain rude individual I have ever had the misfortune of having to deal with. He's an embarrassment to the company and from I have read and experienced seems to be letting down customers left, right and centre.
I also tried to seek help over the faulty goods we recieved with Mick, the Carrickmines store manager, who was basically a potato with no ability to take responsbility either and just passed on the book to the bullying, aggressive collegue Damian - clearly a system they have set up!
Avoid PowerCity if you can because dealing with Damian is not worth the hassle!”
“If you have any issues with any power city item they will not honour your warranty or your consumer rights as stated in Irish law you have 6 years for a replacement/repair or refund. If you're unfortunate enough to be dealing with Damien O'Neill ( a so called manager) be advised he is extremely rude, aggressive and if the conversation isn't going his way he will just hang up on you.
Stay well clear of this place and shop elsewhere.”
“Poor customer service. My advice don't buy online if your not 100% sure of the product. If you want to return they don't want to know unless its still in the original packaging. Just want your money. I won't buy from them again.”
“We bought a BOSH fridge/freezer in Power City at the end of December and not working from the start so contacted Bosh of which engineer said it works well(fridge either frozen or ringing with water),freezer so bad the draws and everything in it so frozen you need a chizle to get out and icicles hanging of the draws and ice cream so frozen takes hours to defrost to spoon out)!
So called out to the store and was told by a helpful girl that that is def faulty and organising another engineer to give us an "uplift no" so can be replaced.
However no one rung so called into store again explaining and got a no.from above mentioned so called customer service manager Damien O'Neill(and no one is above him!!! so I can take a hike)! How can a company emply such rude,aggresive,shoking mannered,shouting at me its beyoned me and its not my only review who mentions this disgracful staff!
I said that like many other people won't again shop in there(so the head office should pay attention to this as they are loosing a hell of a lot of bussiness) and I advice people to take POWER CITY to smalls claims court which we will do and won't let them fob us off.They are selling not fit for purpose products and are responsible for replacment of such products(and take it up with manufacturers!!!!)
AVOID AT ALL COSTS!!!!”
“Powercity has the worst return policy. The working staff at Powercity Swords is polite and ready to help but this is not the case for that of the head office, who appears to be the opposite.”
“Horrible customer service!
Bought a product I was told wrong info about and wanted to return it after I realised it is not what I wanted so sent a customer service request which is 1 form for everything you need in Powercity. Then they call you because they can be horribly rude over the phone and accuse you saying things you didn't, don't even listen to your problem because they don't want to resolve it anyway. My sincere advice is you don't ever buy anything in power city. Worst customer experience I've ever seen, so rude!”
“Above male can't handle being challenged by a female customer stating facts and hangs up like the coward he is. From the outset, he raised his voice, spoke over me, wouldn't allow me speak, was defensive, angry & aggressive. And this was in response to a complaint I lodged following a faulty purchase, of which his staff in Sallynoggin would not engage. Instead they advised me, infront of other customers "I don't care, I don't get paid enough to deal with this". Yup! Damien might be the reason why every Power City store is empty nowadays, with negative customer reviews & experiences online, with majority of staff having the exact same manner and behavior as him. Maybe he trains them accordingly given his exemplary ability and skill to provide customer service? As he refused to give me his name & sniggered I "go for it" regarding my taking the complaint further - thanks Damo...I will...don't you worry. It also took 1 search on Google to source your name, how interesting. It's sad how angry, aggressive, & bitter this male is. To be fair, I'd feel like a failure too, if at his age, I was still knowingly selling customers faulty appliances from Power City & then shouting at them when they legally dared to seek customer support. Remember Damo, without us awful customers (as we're all wrong & you're right), we keep you employed, for now. However, as a long time customer, who supported an Irish business and my local Power City store - from today, I look forward to taking my custom elsewhere. As will all my family. Thankfully, there are many consumer options nowadays and even if slightly more expensive, at least customers won't be scammed, degraded and shouted at for purchasing items in good faith. Power City can solely thank Damien O'Neil for representing their brand, 'managing' all complaints and thus ensuring he drives away business as a result. Own goal. Well done Power City for employing such a pleasant and professional individual, in spite of all the negative and shocking reviews about Damien O'Neil online. You really should take this seriously and take appropriate action accordingly. Damien proudly shouted that there's "no-one above him in Power City" to escalate complaints. His notions are hilarious if nothing else. Well there actually is Damo, it is called SMALL CLAIMS COURT. And exists for this exact purpose and the likes of you scamming customers. You should be more careful. We'll give you the day out in court that you deserve, to meet & greet your customers face to face. If you're reading this (I mean what else would you be doing) - it was a pleasure 'conversing' with you this morning and sorry for you that you couldn't handle my refusal to be bullied by you. No-one likes a bully. And further sorry you choose not to record your calls with customers. And further sorry, you appear challenged in how to send an email. But between recordings and emails - this would result in your behavior & liability being on record wouldn't it? Record your calls with him people! I wish you luck Damo, cheer up, stop being a bully & take a customer service course or better still, a change of 'career'. You are welcome.”
“I unfortunately had to go to a&e with my daughter on the day of delivery and missed it, we had no fridge so was particularly stressed, it was a bank holiday weekend. I reached out to the team and they said that they would try their best to rearrange delivery for the next day but couldn't guarantee. That evening I received a text to say it would be delivered the following day, such a relief”
“Bought a Candy Visor Cooker Hood model CFT610/4W online from their website. This product states: EASY TO CLEAN THANKS TO THE WASHABLE GREASE FILTER. Sorry that is false advertising as the filter is paper and there is no mesh filter even though the manual inside the box says it does.
Returning it to the Carrrickmines store am refused a refund as the BOX IS OPEN. Well !! Excuse me !!! I left the box at the cash while the refund was debated for days and days..
How do you find out the product is wrong if you do not open the box, and, MOST important: when customer shows the item is not what advertised you still refuse a refund.
I spent days calling Power City phone support to settle the problem. The point of my complaint is that when a product is not what is advertised, Power City should replace or refund, this is new to me this Irish policy of refusing a refund because box is open, what if you ordered a White Cooker hood and a green one was in the box .
I eventually was refunded my money and ordered a stainless steel cooker hood from IKEA for less.
The new Stainless Steel hood from IKEA works very well in case your wondering. Cheers !”
“Bought 2 TV's up to the value of €760 last night, when the salesman asked his manager by phone could we get a discount as I bought kitchen appliances the last month or two, up to the value of €2500, he without hesitation quickly responded no. I would of walked out last night only for my partner really wanted that particular tv. I have been shopping here consistently over the years . So much for loyalty and customer satisfaction. Won't be back again. Salesperson I felt sorry for as you could tell he was embarrassed from his managers decision. This was the Tallaght branch.”
“Terrible customer service!
My mother purchased a Samsung fridge/freezer from Power City. Size is far too big for her kitchen. Although no seals have been opened or removed from the fridge, and she has the sales receipt, Power City are refusing to offer a refund/exchange as the unit has been removed from the box. Punch line....Power City took the box back with them after delivering the unit!
Have been emailing back and forth the customer service desk, with absolutely no real customer service provided. Have even attempted to contact Samsung as the manufacturers to see if they could provide us an empty box....to which Power City replied our ‘contact is with Power City and not Samsung’.
In addition, Power City have not offered to check with their own suppliers for a box, or to check their own warehouse for said box seeing as their couriers took back the box!!
Although I have very clearly explained the situation to Power City and that my mother is not in a financial position to be out of pocket €1929.95 with a fridge that is basically the size of her entire kitchen...Power City’s response has consistently been a one liner email saying ‘sorry we can’t refund’
Absolutely disgraceful behaviour from a reputable company...”
“Powercity customer service has the most rudest bunch of men working on their phone line, they dont want to help you when you have a problem they couldnt care less about their customers. I had a bad experience with a call agent and an even worse experience with their manager. I was advised wrongly by a member of staff in tallaght branch to buy a laptop that is not doing what i need it to do. i am a student with not much money and was robbed of 260 euro and now left with a laptop that is useless just weeks after buying it. i do not want a refund i just wanted and exchange for a product i can use. if i was advised to buy a laptop from their staff and was told it will do everything i need it to do and then when im using it find out it is not able to do the main things i need it to do isnt that their fault for advising me to buy it? but yet im told thats my problem and theres absolutely nothing they can do? no one wants to help when you have a problem you are just told no, though luck. absolutely appauling customer care the way i have been treated is absolutely disgusting and these men that work for power city should be ashamed of themselves. their attitude is a disgrace. as a company you should be made aware of the disgusting way your customers are treated when they have a problem. especially in this day and age people shoud be treated much better when they have a problem i feel i may have been discriminated because i am a young woman and these men you have working for your company have no respect absolute disgrace i will never set foot in a powercity store again and everyone i meet i will tell of this experience and let them know to never shop in a powercity store again. with the global pandemic you should be trying to do your best for your customers. your company should be ashamed of themselves.”
