Powercity Reviews

1.8 Rating 26 Reviews
19 %
of reviewers recommend Powercity

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Anonymous
Anonymous  // 01/01/2019
Terrible company, please never use their unprofessional services. So many better and and reliable retailers out there. You will have nothing but trouble with powercity. If you have to have the misfortune to phone customer support then good luck to you.
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Posted 6 days ago
We bought a BOSH fridge/freezer in Power City at the end of December and not working from the start so contacted Bosh of which engineer said it works well(fridge either frozen or ringing with water),freezer so bad the draws and everything in it so frozen you need a chizle to get out and icicles hanging of the draws and ice cream so frozen takes hours to defrost to spoon out)! So called out to the store and was told by a helpful girl that that is def faulty and organising another engineer to give us an "uplift no" so can be replaced. However no one rung so called into store again explaining and got a no.from above mentioned so called customer service manager Damien O'Neill(and no one is above him!!! so I can take a hike)! How can a company emply such rude,aggresive,shoking mannered,shouting at me its beyoned me and its not my only review who mentions this disgracful staff! I said that like many other people won't again shop in there(so the head office should pay attention to this as they are loosing a hell of a lot of bussiness) and I advice people to take POWER CITY to smalls claims court which we will do and won't let them fob us off.They are selling not fit for purpose products and are responsible for replacment of such products(and take it up with manufacturers!!!!) AVOID AT ALL COSTS!!!!
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Posted 2 weeks ago
Stay away from this shop at ALL cost. I wanted to change a present that I will not use for store credit or money I paid 2 days before. The box was closed and in perfect conditions. They told me to follow a member of staff that will do the refund. Another staff that previously in the till opened the box, came and told the girl not to do the refund. She refused to identify herself and they said I need to contact the main office. I asked for a manager to the security or someone in charge to explain what happened and how I was mistreated. I will complain to the consumer office, but do you need this hassle when the law protects the consumers? AVOID THE STRESS AT ALL COSTS particularly if you are buying something dear cause the customer service it’s appalling…
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Posted 3 months ago
Damian in customer service is a joke. speak to you like a dirt. bad reputation
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Posted 3 months ago
Treat their customers very badly, take your money with a smile but any comeback and you are treated like a pariah.
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Posted 4 months ago
This shop supplies poor quality items It can’t be said any more simple, If you think your home and you , deserve quality, GO ELSEWHERE
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Posted 7 months ago
Shocking company do deal with Poor quality fridge with manufacturing problems and poor quality components. Read reviews to see what this company POWER CITY treat you like !!!
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Posted 7 months ago
Powercity has the worst return policy. The working staff at Powercity Swords is polite and ready to help but this is not the case for that of the head office, who appears to be the opposite.
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Posted 8 months ago
If it is possible, I will give zero stars. Power City has the worst customer service that I have ever experienced.
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Posted 1 year ago
**Warning** Don't buy TVs from there, once it's opened, it cannot be returned!!!! Rotten to the Core
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Posted 1 year ago
Horrible customer service! Bought a product I was told wrong info about and wanted to return it after I realised it is not what I wanted so sent a customer service request which is 1 form for everything you need in Powercity. Then they call you because they can be horribly rude over the phone and accuse you saying things you didn't, don't even listen to your problem because they don't want to resolve it anyway. My sincere advice is you don't ever buy anything in power city. Worst customer experience I've ever seen, so rude!
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Posted 1 year ago
If you have any issues with any power city item they will not honour your warranty or your consumer rights as stated in Irish law you have 6 years for a replacement/repair or refund. If you're unfortunate enough to be dealing with Damien O'Neill ( a so called manager) be advised he is extremely rude, aggressive and if the conversation isn't going his way he will just hang up on you. Stay well clear of this place and shop elsewhere.
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Posted 1 year ago
Damian, service manager for PowerCity, is the most incompetent, unprofessional and plain rude individual I have ever had the misfortune of having to deal with. He's an embarrassment to the company and from I have read and experienced seems to be letting down customers left, right and centre. I also tried to seek help over the faulty goods we recieved with Mick, the Carrickmines store manager, who was basically a potato with no ability to take responsbility either and just passed on the book to the bullying, aggressive collegue Damian - clearly a system they have set up! Avoid PowerCity if you can because dealing with Damian is not worth the hassle!
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Posted 1 year ago
Bought a Candy Visor Cooker Hood model CFT610/4W online from their website. This product states: EASY TO CLEAN THANKS TO THE WASHABLE GREASE FILTER. Sorry that is false advertising as the filter is paper and there is no mesh filter even though the manual inside the box says it does. Returning it to the Carrrickmines store am refused a refund as the BOX IS OPEN. Well !! Excuse me !!! I left the box at the cash while the refund was debated for days and days.. How do you find out the product is wrong if you do not open the box, and, MOST important: when customer shows the item is not what advertised you still refuse a refund. I spent days calling Power City phone support to settle the problem. The point of my complaint is that when a product is not what is advertised, Power City should replace or refund, this is new to me this Irish policy of refusing a refund because box is open, what if you ordered a White Cooker hood and a green one was in the box . I eventually was refunded my money and ordered a stainless steel cooker hood from IKEA for less. The new Stainless Steel hood from IKEA works very well in case your wondering. Cheers !
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Posted 1 year ago
Poor customer service. My advice don't buy online if your not 100% sure of the product. If you want to return they don't want to know unless its still in the original packaging. Just want your money. I won't buy from them again.
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Posted 2 years ago
Bought a Haier washing machine for which I was told by Powercity I would get a €50 cashback. Information on obscure website for making claim not given with purchase. I had to call to get it. . When I did get website information was told I had to wait at least 28 days. Website now saying offer closed. Feel scammed by Powercity and Haier.
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Posted 2 years ago
Bought 2 TV's up to the value of €760 last night, when the salesman asked his manager by phone could we get a discount as I bought kitchen appliances the last month or two, up to the value of €2500, he without hesitation quickly responded no. I would of walked out last night only for my partner really wanted that particular tv. I have been shopping here consistently over the years . So much for loyalty and customer satisfaction. Won't be back again. Salesperson I felt sorry for as you could tell he was embarrassed from his managers decision. This was the Tallaght branch.
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Posted 2 years ago
Poor customer service by Customer Service Manager, while we were refunded for a faulty product, we were left with no fridge, as the Service Manager sold us a replacement fridge which was a different spec to the original fridge, as they were out of stock for the original fridge we bought. This became apparent upon installation and the Customer Service Manager has refused to accept responsibility and refused to replace with another correct sized integrated fridge freezer. Very disappointed to be treated so rudely and unhelpfully by the Customer Service Manager, who refused to escalate this the Managing Director, which we requested. We have replaced all of our kitchen appliances last year with Power City and I would have expected more as a loyal customer. Word to the wise, make sure you check and double check the spec on what you buy here, as not all the staff, especially the Customer Service Manger are knowledgeable on the spec of the appliances they are selling!!! Very poor indeed. You have just lost a valuable customer. You would rather lose business than lose face!!
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Posted 2 years ago
Worst customer service ever. Lied about sending my product back to the manufacturer - only came clean when i rang the manufacturer myself. Never even apologised. Deceitful money grabbing company that I will never buy from again.
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Posted 2 years ago
Terrible customer service! My mother purchased a Samsung fridge/freezer from Power City. Size is far too big for her kitchen. Although no seals have been opened or removed from the fridge, and she has the sales receipt, Power City are refusing to offer a refund/exchange as the unit has been removed from the box. Punch line....Power City took the box back with them after delivering the unit! Have been emailing back and forth the customer service desk, with absolutely no real customer service provided. Have even attempted to contact Samsung as the manufacturers to see if they could provide us an empty box....to which Power City replied our ‘contact is with Power City and not Samsung’. In addition, Power City have not offered to check with their own suppliers for a box, or to check their own warehouse for said box seeing as their couriers took back the box!! Although I have very clearly explained the situation to Power City and that my mother is not in a financial position to be out of pocket €1929.95 with a fridge that is basically the size of her entire kitchen...Power City’s response has consistently been a one liner email saying ‘sorry we can’t refund’ Absolutely disgraceful behaviour from a reputable company...
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Posted 3 years ago
Powercity is rated 1.8 based on 26 reviews