“Terrible customer service!
My mother purchased a Samsung fridge/freezer from Power City. Size is far too big for her kitchen. Although no seals have been opened or removed from the fridge, and she has the sales receipt, Power City are refusing to offer a refund/exchange as the unit has been removed from the box. Punch line....Power City took the box back with them after delivering the unit!
Have been emailing back and forth the customer service desk, with absolutely no real customer service provided. Have even attempted to contact Samsung as the manufacturers to see if they could provide us an empty box....to which Power City replied our ‘contact is with Power City and not Samsung’.
In addition, Power City have not offered to check with their own suppliers for a box, or to check their own warehouse for said box seeing as their couriers took back the box!!
Although I have very clearly explained the situation to Power City and that my mother is not in a financial position to be out of pocket €1929.95 with a fridge that is basically the size of her entire kitchen...Power City’s response has consistently been a one liner email saying ‘sorry we can’t refund’
Absolutely disgraceful behaviour from a reputable company...”
“Powercity customer service has the most rudest bunch of men working on their phone line, they dont want to help you when you have a problem they couldnt care less about their customers. I had a bad experience with a call agent and an even worse experience with their manager. I was advised wrongly by a member of staff in tallaght branch to buy a laptop that is not doing what i need it to do. i am a student with not much money and was robbed of 260 euro and now left with a laptop that is useless just weeks after buying it. i do not want a refund i just wanted and exchange for a product i can use. if i was advised to buy a laptop from their staff and was told it will do everything i need it to do and then when im using it find out it is not able to do the main things i need it to do isnt that their fault for advising me to buy it? but yet im told thats my problem and theres absolutely nothing they can do? no one wants to help when you have a problem you are just told no, though luck. absolutely appauling customer care the way i have been treated is absolutely disgusting and these men that work for power city should be ashamed of themselves. their attitude is a disgrace. as a company you should be made aware of the disgusting way your customers are treated when they have a problem. especially in this day and age people shoud be treated much better when they have a problem i feel i may have been discriminated because i am a young woman and these men you have working for your company have no respect absolute disgrace i will never set foot in a powercity store again and everyone i meet i will tell of this experience and let them know to never shop in a powercity store again. with the global pandemic you should be trying to do your best for your customers. your company should be ashamed of themselves.”
