Power Tool Mate Reviews

Name: Power Tool Mate
Rating: 4.81

4.8 Rating 26,200 Reviews

96 %

of reviewers recommend Power Tool Mate

Company Reviews

Questions

Metrics

4.8

Based on 26,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Power Tool Mate 5 star review on 6th July 2022

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Power Tool Mate 5 star review on 4th July 2022

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Power Tool Mate 5 star review on 26th June 2022

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Power Tool Mate 5 star review on 21st June 2022

Robert Miller

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stock and took 2 days to let me know.”

Helpful Report

Posted 5 years ago

Good morning Andrew, Thanks for your order via Powertoolmate. Unfortunately, although we are very accurate with our stock levels, we have over 2000 SKUs in stock which can be a nightmare to manage. We try our best to rectify any discrepancies in stock as soon as we can. I can only apologise about any inconvenience this has caused and please be assured that this doesn't typically occur. Regards.

Posted 5 years ago

“Haven't received my recent order and it's been 5 days since I placed it.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. Please note, our standard delivery timeframe is 3-5 working days. I can confirm that your order is out for delivery today with UPS (please check your email for the tracking number) which is within our allotted delivery timeframe. If you require any further information, please contact us. Regards.

Posted 5 years ago

“I ordered my products on Friday and paid for the extra delivery for it to come nearly a week later? The only reason it got dispatched because I wrung up and asked where it was and if it had been dispatched and the lady I spoke to said it hadn’t and couldn’t understand why it was still on her system”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise that your order was late in this instance. Please be assured that typically, we deliver before stated delivery times and not later. This order was lost in our system as there's no reason this wouldn't of been dispatched. I can only apologise on behalf of the whole of Powertoolmate. If you place an order in the future, please let us know and we'll throw a couple of freebies in for the inconvenience. If you require any further information, please contact us at sales@powertoolmate.co.uk and we'll be happy to help. Kind regards.

Posted 5 years ago

“Received in good time , but was missing "Milwaukee" box and papers ; main issue is that the FIXTEC nut for tool-free disc change. was brokenm rendering device effectively unsuseable. I guessing it was a return and has been sent to A N Other customer (me) without checking.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise that you possibly received a return that wasn't checked in properly to our warehouse. Can you please send us an email at sales@powertoolmate.co.uk quoting your order number and this review and I will see what I can do to rectify this issue for you. Kind regards.

Posted 5 years ago

“The item a Ryobi Battery was over 15 months old and didn't come in any manufacturer's packaging or with any literature.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your purchase via Powertoolmate. Please note, the item you purchased was brand new and direct from the manufacturer. Just because the manufacturers' date was 2018 does not mean the item isn't brand new. The item in question would still be covered by the years' warranty directly with Ryobi. Kind regards.

Posted 5 years ago

“First time I have used this company. What was sent to me was clearly a returned item as the packaging was shocking and not at all what I expected from them. Good news is that the follow up communications and the actual item itself are first rate.”

Helpful Report

Posted 5 years ago

Good morning Rodney, Thanks for your order via Powertoolmate. We do apologise that you may have received a used item. All our items are brand new and direct from the manufacturer so this shouldn't have been the case. It may have been an item that was accidentally not checked and returned to stock. I'm glad that we have rectified the situation for you. Please be assured that this won't occur again with any future purchases. Kind regards.

Posted 5 years ago

“Ordered a week ago. Needed the tool for the weekend. Still hasn’t turned up....”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. As per our call earlier, I do apologise that UPS are having difficulties delivering your parcel to your address. They should give you a call promptly to ask for delivery instructions so that we can ensure that your parcel gets to you as soon as possible. If you require any further information, please drop us an email to sales@powertoolmate.co.uk. Kind regards.

Posted 5 years ago

“I ordered this a collated on Monday its Sunday and still not received it tried contacting powertoolmate over the weekend with no luck”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. It appears that UPS have had difficulties delivering your parcel to your address and have unfortunately returned the item back to us. I have since booked you out another collated attachment today which should be with you at some point tomorrow. I do apologise about any inconvenience caused. If you require any further information, please let me know. Regards.

Posted 5 years ago

“As I write this review its 6 days since placing my order and still not received it. I have had power tool mate email and their courier ups text me to assure me it would be delivered today (it is today) and nothing and I've even seen a ups van drive past my house at 5.30pm. So all in all a very poor and disappointing experience. Still waiting for my order.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. Please check your UPS tracking information, as your parcel has been delivered this morning for you. I do apologise about the slight delays. Regards.

Posted 5 years ago

“Ordered three items. One arrived then had to wait a further 2 days for the rest of my order. No warning of this happening nor any replies to my email questioning the whereabouts of my order”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. Please note, we hold stock at two different warehouses. You should've received two different dispatch notices stating that your items have been dispatched at different times. i can see that your whole order was delivered within our 3-5 working day time-frame on the standard delivery option you selected. Also, we can't see any correspondence to our sales@powertoolmate.co.uk email address. If you require any further information, please let us know. We do apologise about any inconvenience caused. Kind regards.

Posted 5 years ago

“Still waiting on my purchase , been over a week now with no updates, only to tell me they have had to refund me for a item they didn't have”

Helpful Report

Posted 5 years ago

“When I rang to chase my order they had not even picked it. When I moaned they sent it next day....”

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Posted 5 years ago

“Ordered an M18 battery, but they sent a M12 battery... I now have to find someone with a printer to print out my returns slip then drive 7 miles to the nearest UPS drop off point.....”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise that we sent you the incorrect item by mistake. Unfortunately, it is company policy that we must get an item back before we can dispatch the correct one. If it is too inconvenient to drop it off, we can arrange for a courier to collect instead. If that's the case, please email us at sales@powertoolmate. Regards.

Posted 5 years ago

“Still haven’t received my parcel ups have messed delivery up royally”

Helpful Report

Posted 5 years ago

Good evening , Thanks for your order via Powertoolmate. I can only apologise that you are having issues with your UPS delivery. Can you please contact us at sales@powertoolmate.co.uk and one of our team will happily assist you as soon as we can to get this issue resolved for you. Kind regards.

Posted 5 years ago

“Best price on web and prompt delivery, but disappointed that the Makita batteries were not better packaged or protected. There was also no original Makita packaging with product, which makes you suspicious off authenticity.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. We usually quality assure our items before dispatch to alleviate issues like these. I can only apologise that they were not sufficiently packed in this instance. Please be assured that this wouldn't happen again. Please note that sometimes the manufacturers discard the original retail packaging before supplying them to save on shipping costs. I can confirm, however, that all of our items are brand new and direct from the manufacturer. If you require any further information, please contact us at sales@powertoolmate.co.uk. Regards.

Posted 5 years ago

“Sent me the wrong product cheaper one”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise if we have sent you the incorrect item. Please can you contact us by email at sales@powertoolmate.co.uk or call us on 01752 854246 at your earliest convenience so that we can rectify this for you. Regards.

Posted 5 years ago

“Missing item on order, would have appreciated it being sent 1st class to amend the error, still haven't received yet. 1st one received on Thursday”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. In regards to your review, I can only apologise that we accidentally short delivered you on your order. The remaining part of your order was sent out priority delivery with UPS but wasn't dispatched until Monday (the next working day after your initial enquiry). I can confirm that your item will be with you today. If you require any further information, please email us at sales@powertoolmate.co.uk. Regards.

Posted 5 years ago

“wrong item dispatched, sent back and waiting replacement”

Helpful Report

Posted 5 years ago

“I have bought an item for which I waited for 2 weeks. I sent 2 emails, however, I did not receive any response whatsoever. When I called a person from your company she said the courier has left the package at some Royal Mail branch without any kind of notice.”

Helpful Report

Posted 5 years ago

“I ordered the drill on a Wednesday evening for priority delivery. Package arrived Tuesday late afternoon. What is logic paying extra if parcel comes in 4 working days.”

Helpful Report

Posted 5 years ago

Power Tool Mate is rated 4.8 based on 26,200 reviews