Power Tool Mate Reviews

Name: Power Tool Mate
Rating: 4.81

4.8 Rating 26,201 Reviews

96 %

of reviewers recommend Power Tool Mate

Company Reviews

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Metrics

4.8

Based on 26,201 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Power Tool Mate 5 star review on 6th July 2022

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Power Tool Mate 5 star review on 4th July 2022

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Power Tool Mate 5 star review on 1st July 2022

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Power Tool Mate 5 star review on 26th June 2022

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Power Tool Mate 5 star review on 21st June 2022

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282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing item on delivery emailed and called and left message no reply at present now 3 full days since trying to contact”

Helpful Report

Posted 2 years ago

“Had to check after two days but had not even been despatched then when they did arrive the second I picked up the oversized box I could hear the makita batteries banging together.one small bit of brown paper. Pathetic .”

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Posted 2 years ago

“I’m missing two items emailed 2 times and no response”

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Posted 2 years ago

“Item never turned up”

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Posted 2 years ago

“goods ordered and invoiced sent by courier still not arrived courier has delivered to wrong company mailed to report 02/11/21 not had a reply as yet”

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Posted 2 years ago

“Didn't say anything about a £13.00 delivery charge on an item until it was paid for. I immediately sent an email to cancel the order of witch the reply stated when it came the the order had already been shipped. Will not be buying from powertoolmate mate again.”

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Posted 2 years ago

“Spent a lot of money here recently and was sent a fault light”

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Posted 2 years ago

“great price, silly not to get one at that price”

Helpful Report

Posted 2 years ago

“Ordered a Hoody and this was sent by DHL to the Highlands so got charged £11.99 delivery. Surely this could have been sent by Royal Mail and it would have been half the price. Rated One star as feel that they need to look at alternative options of posting for smaller items to try and reduce cost to customers in the Highlands of Scotland.”

Helpful Report

Posted 2 years ago

“very bad service, I was told when I would receive my order then they lost my order and then only received one half of the order. Was give the wrong tracking number, do not get any update on the lost items I have to ring and find out my self. I don't get anything back other than a "sorry" when I have spent over £1000 then get offered a tool bag for compensation when I already ordered a tool bag. I would like to think I would get more from the company i.e discount, money back, or accessories to go with my tools!!! this is still on going so I think its bad that the company is asking for a review at this time.”

Helpful Report

Posted 2 years ago

“Ordered these on a Monday and arrived on Wednesday so good on the postage front. Price was fair at £39.99 each for 2 x makita 3.0 batteries. When I opened the box I found 1 battery with the plastic protector piece on the top and 1 without. Previous Makita batteries I had bought had all been plastic sealed or in a sealed box. At closer inspection 1 of the batteries looked scratched and used. To fair the other did look new. Also it stated on the website that the batteries would have Led indicator on it, and it didn’t. They were 2 different batteries. I contacted the supplier and there response was that they are a retailer and use different suppliers, and assured me the batteries were fine. I’ve attached photos so can decide for yourselves. I won’t be using them again.”

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Posted 2 years ago

“Have not received order, still waiting for reply”

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Posted 2 years ago

“I was promised next day delivery. I ordered my Milwaukee Angler on Wed and it is still not here today.”

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Posted 2 years ago

“Charged me £109 more then should. Avoid. Checked invoice and bank statement dont mach. Never again.”

Helpful Report

Posted 2 years ago

“Im was sent emails about faulty brand new hammer drill on the same day I received but unfortunately never get answered till today a month after. Very poor customer service after sale.”

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Posted 2 years ago

“Haven’t receive my order”

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Posted 2 years ago

“Took a week to deliver after paying for next day delivery and are yet to refund the cost of delivery”

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Posted 2 years ago

“I ordered and paid extra for 2 day delivery. I haven't had delivery after 5 days nor any answer to my email asking at least for a delivery date even though my extra spend on delivery cost is now wasted. If your business model is get the order, get the cash and then source the parts that's ok, just make it clear that a wait is needed to supply parts at such a good price after all people wait for " WISH" deliveries due to price and worse their goods are utter rubbish. Hope that helps.”

Helpful Report

Posted 2 years ago

“delivery took too long”

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Posted 2 years ago

“Late delivery, not good customer service on this occasion.”

Helpful Report

Posted 2 years ago

Power Tool Mate is rated 4.8 based on 26,201 reviews