Power Tool Mate Reviews

Name: Power Tool Mate
Rating: 4.81

4.8 Rating 26,201 Reviews

96 %

of reviewers recommend Power Tool Mate

Company Reviews

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Metrics

4.8

Based on 26,201 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Power Tool Mate 5 star review on 6th July 2022

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Power Tool Mate 5 star review on 4th July 2022

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Power Tool Mate 5 star review on 26th June 2022

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Power Tool Mate 5 star review on 21st June 2022

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282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 7 days for it to b delivered when it turned up it was the wrong 1 probably wait another week for it abimisal all I got on the phone is I know it’s frustrating but deal with it wouldn’t swap it straight over not their policy”

Helpful Report

Posted 2 years ago

“Very poorly packaged. Ie. 2 x 6=ah batteries just rattling about in a box with no packaging around them. Resulting in marks on the casing of batteries. Your chosen courier (DPD). Just left them on my door step. Even though I had made arrangements for them to be delivered next door. If I was phoning you now because they had been nicked off my door step. What your reply be ?”

Helpful Report

Posted 2 years ago

“Ordered three items, all were advertised as in stock and available. I only received one and have been advised the remaining two are in the warehouse somewhere but cant be found at present.”

Helpful Report

Posted 2 years ago

“Very poor I did not receive the items and there was no explanation .”

Helpful Report

Posted 2 years ago

“I was given the wrong collection address and postcode , I was collecting my two pallets at the same price as you sell online in ones delivered direct to your customers My carrier has charged me a failed collection for your mistake My collection price was £98 + vat per pallet ! I now have been charged double this now !”

Helpful Report

Posted 2 years ago

“item delivered to wrong place, cannot find pacel, still not had call as to what is happening about a refund or a replacement sent to my home address.”

Helpful Report

Posted 2 years ago

“I have put very poor due to having issues with delivery of my package from dpd and have an ongoing issue my package was delivered but knobody was in and it was left outiside on my doorstep all day and when u got home it was missing”

Helpful Report

Posted 2 years ago

Good Afternoon Nathan, I apologise you have not received the best service when it came to your delivery. One of my team will look into this and take it up with DPD for you. We will be in contact once we have made contact with DPD to keep you up to date with what's happening.

Posted 2 years ago

“What a useless useless company with the most unhelpful staff. We payed extra for express delivery and never received the order. After ringing and being told it had been dispatched it was supposedly being resent again to which it never came. After ringing again and being told it was in the delivery firms depot we are still waiting !!!??? I thought with you being part of the Westward group the service would have been much better. You need to deliver items when people purchase something as this is not much better than theft and you need to train your staff to be just remotely helpful. NOT A HAPPY CUSTOMER!!! The questions below are not relevant as we are still waiting”

Helpful Report

Posted 2 years ago

“Ordered a milwaukee pack out with next day delivery as I needed the box as I was working away on a job. waited a week with out and corresponding email of any feedback of the order. After contacting Power tool mate and raised the the complaint I did receive next day delivery.”

Helpful Report

Posted 2 years ago

“I waited at home the item was taken to a neighbor”

Helpful Report

Posted 2 years ago

“Impact gun arrived and did not work i am still trying to get the unit picked over a week later not very happy with the service”

Helpful Report

Posted 2 years ago

Good Afternoon, Apologies for this. I can appreciate the frustration when you just want your tools in working order. I have booked a new one out for you today so that should be with you in the next couple of days. Kind Regards Powertoolmate

Posted 2 years ago

“Very rude staff, bed service, never comeback”

Helpful Report

Posted 2 years ago

Good Afternoon, Apologies you feel that way. I can see that the item was ordered on the 6th, dispatched on 7th and delivered on the 8th. What was the issue with my staff as we take this very seriously? Kind Regards Powertoolmate

Posted 2 years ago

“Very disapointed ordered festool mitre saw on a 1 to 2 day priority delivery almost 2 weeks now and still no delivery also phone goes to ansaphone and no one rings back not the best experience”

Helpful Report

Posted 2 years ago

Good Afternoon, i do apologise wholeheartedly for this issue. Unfortunately it was dispatched with the correct dispatch labels but was actually sent with one of our other couriers so the warehouse made a mistake on this one. I do apologise for this and have put parameters in place to make sure that it doesn't happen again. Kind Regards Powertoolmate

Posted 2 years ago

“Have followed tracking (now day 6) and DPD, as yet to receive item and so unable to deliver!”

Helpful Report

Posted 2 years ago

“If I could I would give a 0 star. When things are not right, the customer service is not very helpful. I ordered a Trend Router and router bit. I received the Router but the router's bit was missing. Wrote a email to customer service, no replay. So made a phone call to customer service and explained the issue. After two phone call they said they will send the missing item but it never delivered.”

Helpful Report

Posted 2 years ago

“Goods are as ordered BUT using DPD as your courier needs to change as their abysmal service reflects very badly on your company. Please switch to Royal Mail. I certainly will not buy anything from you as long as you persist with using DPD.”

Helpful Report

Posted 2 years ago

“Ordered a chainsaw kit. They only delivered the body, had to call 3 times so far and on the 3rd call was told it would be sorted. Ordered the kit 10th of August still no charger or batteries. May have been foolhardy but trusted the response I had and placed an order for something else.. will I get it all, who knows. Terrible service, steer clear.”

Helpful Report

Posted 2 years ago

“Poor. WIll not buy again.”

Helpful Report

Posted 2 years ago

“Only sent half of the order and then asked me to send it back rather than send the missing half to me”

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Posted 2 years ago

“missing multi tool Makita plunge rail splinter guard big 6 wipes big wipe van rack”

Helpful Report

Posted 2 years ago

Power Tool Mate is rated 4.8 based on 26,201 reviews