Prep Expert Reviews

Name: Prep Expert
Address: 930 S 4th Street, Ste 209 #3250, Las Vegas, Nevada
Rating: 4.69

4.7 Rating 5,194 Reviews

96 %

of reviewers recommend Prep Expert

Company Reviews

Metrics

Info

4.7

Based on 5,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

8773457737

Email:

support@prepexpert.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter completed the 6 week course, and we paid 699.00. It was with a guarantee that she score in the 99th percentile. No tutor showed up on the 1st day of class, so they had to reschedule to a different date. This date caused her to miss work, thus out more money. She did improve, but did not score in the 99th percentile. When I called to get a refund, they advised that I was outside my 30 day window to do so, so no refund would be given. They can inconvenience you and cause you to lose money to re-schedule when their moderator does not show up, but they are exact on the 30 day window, and that is even with documents t hat have to be snail mailed. GO WITH OTHER COMPANIES, same results but better reviews.”

Helpful Report

Posted 6 years ago

“The most unorganized program and unhelpful for high achieving students.”

Helpful Report

Posted 6 years ago

“Poor communication. I signed up with a specific teacher and it was switched. They failed to reach out and inform me of the change and did not refund even before the second class started. Prep Expert is underdeveloped and unprofessional. If you contact Prep Expert by phone call, you can hear the disorganization in the background. I only gave PrepExpert a try because of overall good reviews on this certain teacher that I was not able to receive. Ultimately, I was better off self-studying. I did attend a few classes since I was not refunded, and I am disappointed at the amount of wasted time in the class session. The class is 3 hours long and twice a week for this certain SAT prep class. Within the 3 hours, 1 hour is a slideshow with vocabulary words and their definitions. Another hour and a half is spent reviewing the easiest questions which the tutor takes a long time to answer. If you are a student, you don't have 3 hours to spare for slow lectures! Prep Expert is truly time wasted.”

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Posted 6 years ago

“This was a horrible course. My daughters SAT score went down. Customer service rep was very defensive and knew exactly what he was going to tell me as to why the money back guarantee wasn't going to be an option for us. I was very disappointed.”

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Posted 6 years ago

“Really unorganized. We signed up for an older, experienced teacher's class and they gave us a college freshman (Nishi) without telling us. I feel bad writing this review, but from a student/customer's point of view, she was really lethargic and showed no enthusiasm. Also, she couldn't answer questions coherently (she keeps using the word like) and sometimes couldn't answer them at all. I had better solutions than her and the TA. If you are normally a high achieving student then I would just recommend self studying. We covered EXTREMELY basic math. Waste of time. We switched to a private tutor along the way (Rainbow) because the classes were just so ineffective. She was a Harvard student so we thought she would be reliable. She rescheduled our meetings three times- twice the day before between 11pm and 12am and once the morning of at the time we were supposed to meet. She didn't prepare for our meetings even though she claimed she needed my work ahead of time to prepare. She couldn't solve some of my problems, forgot some basic equations, and made mistakes that I caught for her. She just showed up at the meetings. Once in her bed, and another time outside of the house and she didn't even have scrap paper ready. Again, I sort of feel bad writing this and couldn't say this to her directly but this tutoring experience was really ineffective and not worth it. I am really disappointed in the customer service at Prep Expert and the quality of the teachers. They honestly just want your money. The strategies are not even that good. I ended up researching some good SAT books and studying on my own. Also, be careful because their 200 point increase guarantee is only if you have below some score in the 1200s. If you already have above that, they only let you qualify for the 1480 guarantee. From my experiences,s I would definitely not recommend working with Prep Expert.”

Helpful Report

Posted 6 years ago

Hello. We are sorry to hear about your experience with this instructor and our company. We're not sure what went wrong here, as we spend a great deal of time hiring qualified instructors and tutors. As noted, one was a 99th percentile scorer from Harvard and the other a 99th percentile scorer from Princeton. We try our best to make sure every student who works with us has a great experience, and given that we have so many positive reviews on this site, we want to learn more and see what we can do to help remedy this situation immediately. Please contact support@prepexpert.com and reference this message and let's see if we can try and fix this negative experience.

Posted 6 years ago

“PARENTS Please do not waste your hard earning money. I wasted my money and I couldn't get back. They don't focus or care on students subject and improvement. This place is not worth for education, money and time.”

Helpful Report

Posted 6 years ago

This is a misleading review based on information the reviewer is not providing; this parent has been in contact with our Customer Service department and was informed that his son did not complete all of the required Practice Tests and Homework Essays. Because of this work not being completed and turned in on time, he is ineligible for a refund as per our stated Terms of Service.

Posted 6 years ago

“I was initially supposed to have Ben Smith as my instructor, I picked Ben based on his reviews. However, I was assigned Justin Tandon as my instructor. I felt that I was cheated because he is not competent at all. He never responded to my emails specifically math related questions. After 6 weeks, I feel that I am not fully ready for the SAT in October. The last two lessons were replaced by another instructor, Nishi Patel. She was fantastic and extremely helpful.”

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Posted 6 years ago

“Impossible to log in and use the dashboard. Contacted customer service multiple times for supprt and help and requested a refund. No response. $599 down the hole. Thinking this was a scam.”

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Posted 6 years ago

“nothing worked, costumer service was terrible and the class had over 130 kids so you had no time to ask a question. it was like watching a youtube video but they put practice test in the video periodically. Not worth one penny of yours.”

Helpful Report

Posted 6 years ago

“I do no like this program because I choose ACT live for $1099 and after 2 month when I go to class I’m the building they said the class is canceled. I was so ready to learn and I pay a lot money for this but they said there no student enough so they have to cancel like why?! How about for peoples who want to learn live because it’s better for them. I don’t like this they need to be more loyalty. They need to give great education to student as a cost. Is not easy to get money!!”

Helpful Report

Posted 6 years ago

“The way this company does business is awful. They cancelled my in person class a week before it was to start because they did not have enough enrollment. In the meantime we have made our summer travel schedules and other commitments. This is very unprofessional and I would think twice before relying on Prep Expert as they may leave you high and dry. None of the alternate options they offered work for our situation.”

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Posted 6 years ago

“My child only scored 10 points more than before Prep Expert individual tutoring that cost $2200. I was told AFTER the poor improvement that my child did not complete all the practice test or finish all the reading. I was told that Prep Expert takes no responsibility to inform the parent if the child is not progressing through the program but they sure take responsibility for taking my money. The private tutor and my child decided what to study instead of involving the parent who paid for the program. I was extremely disappointed in this program, especially when I paid $2200. I was offered no financial compensation from this company after several emails back and forth with directors about the score and lack of communication with the parent.”

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Posted 7 years ago

“We wasted 1000$ going to this institute, it is completely waste and not worth for 1000$. Please don't waste your money going to this institute.”

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Posted 7 years ago

“Customer Service was the worst I have ever dealt with. I would never deal with this company again, even if they offered the services for free. For a company that is highly publicized, I am very unhappy. Upon asking questions, I feel I was talked down upon, and then when I finally had enough, I was told they would only refund 1/2 of my payment. I definitely would not buy into the hype of this company. It will be a very costly mistake!!!”

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Posted 7 years ago

“Worst SAT Prep you can ever take. They are just into money making. They are hiring incompetent college students. My daughter;s scores were 1310 before taking their classes and it went down after taking the classes with them.”

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Posted 7 years ago

“My daughter spent hours and hours completing her online SAT course and her score went from a 1320 to a 1370. When I requested my refund I was denied because she had not submitted all the essays for the essay portion of the test. The Essays have nothing to do with the standardized score. We were not at all interested in the Essay feedback. So on a technicality, TestPrep is keeping our money. It is a scam!”

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Posted 7 years ago

“My daughter took the SAT course and her score did not improve at all. We were very disappointed and had been hoping for the 200 point increase that they promised. She is an excellent student, attended all but one class (she was sick) and took the practice tests. The teacher did not seem helpful when my daughter said her scores were staying the same. The company has been difficult about honoring their money back guarantee and needed proof of her score before taking the class (this is in their fine print). As she had not taken the test before the class this was not possible. Save your money and take a better class!!!”

Helpful Report

Posted 7 years ago

Prep Expert is rated 4.7 based on 5,194 reviews