Prep Expert Reviews

Name: Prep Expert
Address: 7881 W. Charleston Blvd #175, , Las Vegas, Las Vegas
Rating: 4.69

4.7 Rating 4,588 Reviews

96 %

of reviewers recommend Prep Expert

Company Reviews

Metrics

Info

4.7

Based on 4,588 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

8773457737

Email:

support@prepexpert.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PARENTS Please do not waste your hard earning money. I wasted my money and I couldn't get back. They don't focus or care on students subject and improvement. This place is not worth for education, money and time.”

Helpful Report

Posted 5 years ago

This is a misleading review based on information the reviewer is not providing; this parent has been in contact with our Customer Service department and was informed that his son did not complete all of the required Practice Tests and Homework Essays. Because of this work not being completed and turned in on time, he is ineligible for a refund as per our stated Terms of Service.

Posted 5 years ago

“I was initially supposed to have Ben Smith as my instructor, I picked Ben based on his reviews. However, I was assigned Justin Tandon as my instructor. I felt that I was cheated because he is not competent at all. He never responded to my emails specifically math related questions. After 6 weeks, I feel that I am not fully ready for the SAT in October. The last two lessons were replaced by another instructor, Nishi Patel. She was fantastic and extremely helpful.”

Helpful Report

Posted 5 years ago

“Impossible to log in and use the dashboard. Contacted customer service multiple times for supprt and help and requested a refund. No response. $599 down the hole. Thinking this was a scam.”

Helpful Report

Posted 5 years ago

“nothing worked, costumer service was terrible and the class had over 130 kids so you had no time to ask a question. it was like watching a youtube video but they put practice test in the video periodically. Not worth one penny of yours.”

Helpful Report

Posted 5 years ago

“I do no like this program because I choose ACT live for $1099 and after 2 month when I go to class I’m the building they said the class is canceled. I was so ready to learn and I pay a lot money for this but they said there no student enough so they have to cancel like why?! How about for peoples who want to learn live because it’s better for them. I don’t like this they need to be more loyalty. They need to give great education to student as a cost. Is not easy to get money!!”

Helpful Report

Posted 5 years ago

“The way this company does business is awful. They cancelled my in person class a week before it was to start because they did not have enough enrollment. In the meantime we have made our summer travel schedules and other commitments. This is very unprofessional and I would think twice before relying on Prep Expert as they may leave you high and dry. None of the alternate options they offered work for our situation.”

Helpful Report

Posted 5 years ago

“My child only scored 10 points more than before Prep Expert individual tutoring that cost $2200. I was told AFTER the poor improvement that my child did not complete all the practice test or finish all the reading. I was told that Prep Expert takes no responsibility to inform the parent if the child is not progressing through the program but they sure take responsibility for taking my money. The private tutor and my child decided what to study instead of involving the parent who paid for the program. I was extremely disappointed in this program, especially when I paid $2200. I was offered no financial compensation from this company after several emails back and forth with directors about the score and lack of communication with the parent.”

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Posted 6 years ago

“We wasted 1000$ going to this institute, it is completely waste and not worth for 1000$. Please don't waste your money going to this institute.”

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Posted 6 years ago

“Customer Service was the worst I have ever dealt with. I would never deal with this company again, even if they offered the services for free. For a company that is highly publicized, I am very unhappy. Upon asking questions, I feel I was talked down upon, and then when I finally had enough, I was told they would only refund 1/2 of my payment. I definitely would not buy into the hype of this company. It will be a very costly mistake!!!”

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Posted 6 years ago

“Worst SAT Prep you can ever take. They are just into money making. They are hiring incompetent college students. My daughter;s scores were 1310 before taking their classes and it went down after taking the classes with them.”

Helpful Report

Posted 6 years ago

“My daughter spent hours and hours completing her online SAT course and her score went from a 1320 to a 1370. When I requested my refund I was denied because she had not submitted all the essays for the essay portion of the test. The Essays have nothing to do with the standardized score. We were not at all interested in the Essay feedback. So on a technicality, TestPrep is keeping our money. It is a scam!”

Helpful Report

Posted 6 years ago

“My daughter took the SAT course and her score did not improve at all. We were very disappointed and had been hoping for the 200 point increase that they promised. She is an excellent student, attended all but one class (she was sick) and took the practice tests. The teacher did not seem helpful when my daughter said her scores were staying the same. The company has been difficult about honoring their money back guarantee and needed proof of her score before taking the class (this is in their fine print). As she had not taken the test before the class this was not possible. Save your money and take a better class!!!”

Helpful Report

Posted 6 years ago

Prep Expert is rated 4.7 based on 4,588 reviews