Name: Prep Expert
Address: 930 S 4th Street, Ste 209 #3250, Las Vegas, Nevada
Rating: 4.70

“Really unorganized. We signed up for an older, experienced teacher's class and they gave us a college freshman (Nishi) without telling us. I feel bad writing this review, but from a student/customer's point of view, she was really lethargic and showed no enthusiasm. Also, she couldn't answer questions coherently (she keeps using the word like) and sometimes couldn't answer them at all. I had better solutions than her and the TA. If you are normally a high achieving student then I would just recommend self studying. We covered EXTREMELY basic math. Waste of time. We switched to a private tutor along the way (Rainbow) because the classes were just so ineffective. She was a Harvard student so we thought she would be reliable. She rescheduled our meetings three times- twice the day before between 11pm and 12am and once the morning of at the time we were supposed to meet. She didn't prepare for our meetings even though she claimed she needed my work ahead of time to prepare. She couldn't solve some of my problems, forgot some basic equations, and made mistakes that I caught for her. She just showed up at the meetings. Once in her bed, and another time outside of the house and she didn't even have scrap paper ready. Again, I sort of feel bad writing this and couldn't say this to her directly but this tutoring experience was really ineffective and not worth it. I am really disappointed in the customer service at Prep Expert and the quality of the teachers. They honestly just want your money. The strategies are not even that good. I ended up researching some good SAT books and studying on my own. Also, be careful because their 200 point increase guarantee is only if you have below some score in the 1200s. If you already have above that, they only let you qualify for the 1480 guarantee. From my experiences,s I would definitely not recommend working with Prep Expert.”

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Posted 6 years ago

Hello. We are sorry to hear about your experience with this instructor and our company. We're not sure what went wrong here, as we spend a great deal of time hiring qualified instructors and tutors. As noted, one was a 99th percentile scorer from Harvard and the other a 99th percentile scorer from Princeton. We try our best to make sure every student who works with us has a great experience, and given that we have so many positive reviews on this site, we want to learn more and see what we can do to help remedy this situation immediately. Please contact support@prepexpert.com and reference this message and let's see if we can try and fix this negative experience.

Posted 6 years ago

“Poor communication. I signed up with a specific teacher and it was switched. They failed to reach out and inform me of the change and did not refund even before the second class started. Prep Expert is underdeveloped and unprofessional. If you contact Prep Expert by phone call, you can hear the disorganization in the background. I only gave PrepExpert a try because of overall good reviews on this certain teacher that I was not able to receive. Ultimately, I was better off self-studying. I did attend a few classes since I was not refunded, and I am disappointed at the amount of wasted time in the class session. The class is 3 hours long and twice a week for this certain SAT prep class. Within the 3 hours, 1 hour is a slideshow with vocabulary words and their definitions. Another hour and a half is spent reviewing the easiest questions which the tutor takes a long time to answer. If you are a student, you don't have 3 hours to spare for slow lectures! Prep Expert is truly time wasted.”

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Posted 6 years ago

“This was a horrible course. My daughters SAT score went down. Customer service rep was very defensive and knew exactly what he was going to tell me as to why the money back guarantee wasn't going to be an option for us. I was very disappointed.”

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Posted 6 years ago

“I was initially supposed to have Ben Smith as my instructor, I picked Ben based on his reviews. However, I was assigned Justin Tandon as my instructor. I felt that I was cheated because he is not competent at all. He never responded to my emails specifically math related questions. After 6 weeks, I feel that I am not fully ready for the SAT in October. The last two lessons were replaced by another instructor, Nishi Patel. She was fantastic and extremely helpful.”

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Posted 6 years ago

“Impossible to log in and use the dashboard. Contacted customer service multiple times for supprt and help and requested a refund. No response. $599 down the hole. Thinking this was a scam.”

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Posted 6 years ago

“nothing worked, costumer service was terrible and the class had over 130 kids so you had no time to ask a question. it was like watching a youtube video but they put practice test in the video periodically. Not worth one penny of yours.”

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Posted 6 years ago

“My child only scored 10 points more than before Prep Expert individual tutoring that cost $2200. I was told AFTER the poor improvement that my child did not complete all the practice test or finish all the reading. I was told that Prep Expert takes no responsibility to inform the parent if the child is not progressing through the program but they sure take responsibility for taking my money. The private tutor and my child decided what to study instead of involving the parent who paid for the program. I was extremely disappointed in this program, especially when I paid $2200. I was offered no financial compensation from this company after several emails back and forth with directors about the score and lack of communication with the parent.”

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Posted 7 years ago

“My daughter took the SAT course and her score did not improve at all. We were very disappointed and had been hoping for the 200 point increase that they promised. She is an excellent student, attended all but one class (she was sick) and took the practice tests. The teacher did not seem helpful when my daughter said her scores were staying the same. The company has been difficult about honoring their money back guarantee and needed proof of her score before taking the class (this is in their fine print). As she had not taken the test before the class this was not possible. Save your money and take a better class!!!”

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Posted 7 years ago

“My daughter spent hours and hours completing her online SAT course and her score went from a 1320 to a 1370. When I requested my refund I was denied because she had not submitted all the essays for the essay portion of the test. The Essays have nothing to do with the standardized score. We were not at all interested in the Essay feedback. So on a technicality, TestPrep is keeping our money. It is a scam!”

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Posted 7 years ago

“The most unorganized program and unhelpful for high achieving students.”

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Posted 6 years ago

“Prep Expert has truly been a game-changer in my SAT prep, and I couldn’t be more impressed with the course! My instructor, Taylor Trautwein, was absolutely incredible—always so patient and clear in explaining even the toughest concepts. Thanks to Taylor’s amazing teaching style, I went from feeling unsure to feeling confident about the test. The strategies they teach for both math and English are top-notch. The math shortcuts saved me so much time and helped me approach tricky problems with confidence, while the reading and writing techniques made the English section feel more manageable and way less intimidating. My practice test scores have improved by over 200 points, and I’m consistently seeing better results every time! What I really loved about the course is how structured and well-organized everything was. The homework assignments and practice tests were so helpful in reinforcing what we learned in class. Every lesson had a clear purpose, and the practice materials were tailored perfectly to help me strengthen my weak areas. Plus, the feedback and support from Taylor made the learning process smooth and effective. Prep Expert didn’t just prepare me for the SAT—it helped me feel empowered and ready for the challenge. I can’t recommend it enough to anyone looking for serious results. This course was the best investment I could have made for my future!”

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Posted 8 months ago

“My son didn't get higher score as advertised, in fact his SAT score dropped almost 200 points after taking the class. The class isn't helpful for every student. I am waiting and hoping they will refund based on their promise when we sign up. Will update review as soon as I hear back from them.”

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Posted 5 years ago

Hello! Thank you for taking the time to provide us with feedback and I'm sorry we couldn't help your student improve their score. When we receive your scores in the mail we will do the audit immediately so we can explore more options to get your score up to where you want! If you have any questions about the refund process please feel free to reach out to us at support@prepexpert.com or 877.345.7737.

Posted 5 years ago

“We took the 6 week course . First things first, first day the class was take by a temporary staff as the faculty assigned to the course could didn't turn up. Course asks the students to write essays which are not mandatory as most college don't ask for essays. Assignments submitted are not acknowledged and no feedback is given about the tests. The money back guarantee or score increase is a scam and there is always the hidden clause... Out of batch of 60 students not sure how many students actually got the desired score or return of the fees. Stay away from scamsters and avoid this course like plague. Waste of Money and more that is sheer waste of Time. Don't get pulled in my name's dropping of Shark Tank investment.”

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Posted 6 years ago

“My daughter completed the 6 week course, and we paid 699.00. It was with a guarantee that she score in the 99th percentile. No tutor showed up on the 1st day of class, so they had to reschedule to a different date. This date caused her to miss work, thus out more money. She did improve, but did not score in the 99th percentile. When I called to get a refund, they advised that I was outside my 30 day window to do so, so no refund would be given. They can inconvenience you and cause you to lose money to re-schedule when their moderator does not show up, but they are exact on the 30 day window, and that is even with documents t hat have to be snail mailed. GO WITH OTHER COMPANIES, same results but better reviews.”

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Posted 6 years ago

“Chelsea was my teacher. She was not very good at getting to the point because she talked too much. very boring and not able to keep the attention of students. We had 2 different substitutes and they were both better. I learned much more with them and we got through more material. shes also a vegan so you have to take that into account.”

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Posted 7 years ago

“Hi I am Tanoshi! Prep Expert has been crazy helpfull! I have struggled with the SAT so much in the past. And this December will be my final try. My course instructor Miguel made it so fun and interesting. My practice tests just kept getting better and better, and my confidence keeps going up. Sure a bad math problem throws me of track but whenever we review it in class, I feel so much better. Before attending this course I read the textbook, but with the course I was able to put the strategies into play. And trust me that was a game changer. I don't know what score I am going to get this December, but I feel pretty good, i still have two weeks, but thanks to Mr. Miguel I have a study plan. Thank You Rio and Miguel for helping me along this journey.”

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Posted 7 months ago

“Prep Expert has done so much for me! Before taking the 6 week course, I was really struggling with confidence in myself and wasn't sure how to start studying for the SAT. My instructor Suzu Paudel was fantastic – she broke down each topic in a way that made difficult concepts/material easy to understand, which was a huge help in building my confidence. She also would encourage asking questions, even if we had gone over the concept or needed more clarification. All of the included resources and assignments covered every aspect of the SAT, from challenging reading passages to Hard Math Quizzes. Suzu showed us practical strategies to approach different types of questions effectively, which helped make a massive difference in my test-taking approach. Thanks to this course, I’ve already seen a noticeable improvement in my practice scores and feel way more prepared for the real test. I’m extremely grateful for the boost in both my skills and self-confidence!”

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Posted 8 months ago

“I cannot recommend Prep Expert's SAT course highly enough! The program exceeded all my expectations and truly transformed my test preparation journey. One of the standout features was their exceptional practice tests, which closely mirrored the actual SAT in both content and difficulty. These tests not only helped me gauge my progress but also familiarized me with the exam format, significantly boosting my confidence. Additionally, the structured schedule provided by the course was a game-changer. It forced me to stay disciplined and consistent in my studies, ensuring I covered all necessary material well before test day. The true highlight of my Prep Expert experience, however, was my incredible instructor, Nirmal Karthik. His teaching style was engaging, clear, and incredibly effective. Nirmal had an uncanny ability to break down complex concepts into easily digestible pieces, making even the most challenging topics accessible. His passion for teaching was evident in every session, and he went above and beyond to ensure each student understood the material. Thanks to Nirmal's guidance and the comprehensive Prep Expert program, I saw a significant improvement in my practice scores and felt fully prepared on test day. I wholeheartedly endorse Prep Expert to anyone looking to excel on the SAT!”

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Posted 9 months ago

“Prior to this course, my SAT score was 1180. I signed up hoping to see some improvement, but doubting the 200 point guarantee. By the last practice test, I had improved astonishingly: my score is now 1490! I honestly did not think that was possible. The homework assignments helped me to really familiarize myself with the types of problems I will encounter on the SAT, and I have increasingly become super comfortable with doing the math problems. I found that the strategies taught were very helpful and I've noticed myself using them almost subconciously during the practice tests. I also really appreciated my instructor's (Ilia Kolmagorov) effort to answer every question, no matter how small. Overall, Prep Expert was very worth the money and time! I would highly recommend.”

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Posted 10 months ago

“Daniel Lee was my instructor, and Marina Luo was my teaching assistant. They have both significantly increased my SAT score while making learning SAT strategies simple and enjoyable. They both took the time to answer our questions and demonstrate how to use strategies on actual SAT practice tests. I would wholeheartedly recommend this course to anyone looking to significantly boost their scores.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Prep Expert Reviews