Prestigia Reviews

Name: Prestigia
Rating: 3.68

3.7 Rating 749 Reviews

69 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

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“They failed to disclose hidden fees, such as resort fees or VAT charges, and even charged me twice for a single transaction. Furthermore, their customer service is the worst I’ve encountered among travel apps. To make matters worse, they are flagged as high-risk by credit card companies. Also, I should mention that getting your refund from them is not easy. You will be forced to go through a dispute process at the end of the day.”

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Posted 5 days ago

“Cancelled reservation 10 minutes after booking. Refund policy states 3-5 days and here we are 40 days, 3 phone calls, 10 emails later I finally just had to submit as fraud to my credit card company because I’ve never been refunded. Their explanation continues to be that they will expedite the refund- still nothing”

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Posted 1 week ago

“Terrible company. I had made a hotel reservation with free cancellation polo u & cancelled it as the location for travel changed. It’s been more than 50+ days & the refund has not reflected back to my statement. The customer care is highly misleading & keep going to & fro on communication. Till date they have not processed the refund. Worst experience ever.”

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Posted 1 week ago

“I booked a Riad stay in Marrakech Morocco a month ago through this company. On the booking sheet Prestigia didn’t not provide detailed address but only a road name. Unfortunately, when I get there, this Riad Boutouil didn’t exist anymore, After walking up and down half an hour in the heat and dust (Road construction) With the help from local barber asking all the neighbors. Finally, the staff from Riad Fullmoon helped me. By comparing their interior and the Google photos, they told me during pandemic they bought Riad Boutouil and it’s now under the new management. I forwarded This information also reminding Presdigia to check google map, the photos posted are all 5years old with no recent reviews whatsoever, I went further as sending photos to proof that Riad FullMoon is the same property that posted as Riad Boutouil on google map. Prestigia got back to me after so called “investigation “ All they said was that they have contacted the hotel, they are still in business, because I was No Show so I’m not getting refund. That’s how stupid this booking site is. I’m not wasting anymore of my time helping them understand that someone is making the fake booking, taking money illegally and they choose to stay in the darkness, as far as I consider, this booking site is a scam, I learned my lessons, please DON NOT USE PRESDIGIA, it’s a trap 🪤 Serena from Canada 🇨🇦”

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Posted 1 week ago

“very fast refund in 4 days”

Helpful Report

Posted 1 week ago

“This is a scam web site so called " travel agency", they will lure you in cheap deals and promises but its all scam. They didn't even respond my emails or calls after payment. I booked hotel with them only finding later that there is no reservation in the hotel, thanks god i called to confirmed before leaving on vacation. Two weeks later they are still emailing me for payment for rooms booked/not boked. DO NOT TRUST”

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Posted 3 weeks ago

“If you looking for a great deal for a hotel and you come across this cheap company. Don't trusted! My husband and I were left without reservation and no noticed of cancellation. Prestigia took it upon themselves to cancel my hotel reservation. Left us in Las Vegas after an 8 hr drive with no hotel to check in. After calling to verify what went wrong, all they can say is "sorry for any inconvenience". We will refund your money. After a whole month going back and forth with different staff emails about my refund being process and it should be in your bank in 7 business day. My bank never received anything. I finally had enough and had to go through my bank to get my refund back. This company caused me nothing but emotional distress. So is it worth it saving a buck or two, absolutely not! I do not recommend this company, in my opinion totally fraud.”

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Posted 3 weeks ago

“This company booked for us flew to another country and no confirmation!!! They are not available to answer your calls and we were left with no accommodation We then has to book directly with the hotel as we were without accommodation for the first night!! Dreadful suppot from Prestigia”

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Posted 1 month ago

“Scam site. They took my money and didn’t give it back when requested.”

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Posted 1 month ago

“I booked with Prestigia 5 days ago ,but they hid out some fees about Westgate Las Vegas Resort Casino. They charged 1 night $193.88 and fees to my card. The same day I called and no response for 5 days, I emailed and few responses said they would handle it. Now its been 6 days no luck .So I warn my debit account and made claim against Prestigia- this is warning don't book with them”

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Posted 1 month ago

“Total joke or a service. Booked a hotel on 27/07/2024. Cancelled on the same day due to change of plan(all within cancellation period) 3 months on still no refund. False promises. Standard emails + lies that refund has been credited back. Never again. Zero star Do not book through them. Be warned. It’s not worth it.”

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Posted 1 month ago

“After paying for my room almost a year in advance, I wanted to add my partner to my booking, after he managed to get time off. The room was suitable for upto 3 people but when I contacted Prestigia 6 months ahead of my arrival to add his name, they refused to ammend my booking. How absolutely ridiculous and unprofessional. When I contacted the hotel directly, they told me it wasn't an issue. Never will I use this company again. Most other 3rd party booking agencies offer free cancellation. Things happen, changes can be inevitable and Prestigia need to offer the same and get with the times.”

Helpful Report

Posted 1 month ago

“Booked with prestigia for a hotel stay. Due to a tragic family bereavement was unable to go on the holiday. I contacted prestigia as soon as this tragedy happened they requested paperwork which at that stage wasn’t available, said the hotel wouldn’t speak to them or communicate through email. Told me nothing they could do. I got on the hotel myself and matter was dealt with no problem at all. Fraudsters stay away”

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Posted 2 months ago

“The hotel confirmed the agreed refund money already paid back to this agent on 24th July but this agent just not refund the money to me after 2 months that hotel paid to them. What a ridiculous cheating and stealing behaviour?! We all should call the police to arrest the company managers and finance team.”

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Posted 2 months ago

“they say "free cancellation" but they do charge you. immediately. to get a refund is another story completely. you have to keep track of the bits and fragment payments if any, to make sure you got the deserved refund. will not happen again.”

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Posted 3 months ago

“Wish I could give 0 stars they try to rip me off they finally refunded the money after month, They have a cancellation policy that says we'll be refunded in 3-5 days ,doesn't work that way. DONT USE THEM!!!! YOU HAVE BEEN WARNED!!!”

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Posted 3 months ago

“Prestigia did not contact the hotel to book my upcoming stay. When I realized they had not contacted the hotel and my visit was in just a few days, I cancelled Prestgia within a few hours of trying to book, and booked myself. Prestigia kept all of my money, $662.00, and I was only able to get half back through the dispute process with Mastercard. Avoid this sham company!”

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Posted 3 months ago

“I order reservation with free cancellation. It charge me immediately when I placed the order. I cancelled it 5 minute later ant I received an email “ A refund of 662.11 EUR will reflect in your account in 3 to 5 business days.” It passed 2 mouth and I didn’t recived the money yet!!!”

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Posted 3 months ago

“Do not pay prestigia! I Booked hotel rooms through Prestigia. Payed the room in advance to Prestigia. At the check in the hotel stuff informed us that Prestigia didn’t payed the hotel and we had to pay agin directly to the hotel to get the rooms which we did I have been in touch with Prestigia in one week, more than 20 emails. They admit the mistake and every day ask for more time to solved the issue. I start to believe that my 2223 USD that I paid them will never be refunded to me. The support people answer when you contact them but they give you no specific answer. No wonder that there are so many bad reviews comments about the company in all places.”

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Posted 3 months ago

“I booked a hotel through Prestigia for €1.900. All the menus exclusively mentioned €1900, and the final invoice itself stated "total amount of stay €1900". Then they sent me an email saying that when I arrive at the hotel, I will have to pay an additional €1700. I complained, showed them all the screenshots and the invoice, but they did not admit they deceived me, they did not accept the cancellation of the purchase, and they stopped responding to me.”

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Posted 4 months ago

Prestigia is rated 3.7 based on 749 reviews