Prestigia Reviews

Name: Prestigia
Rating: 3.60

3.6 Rating 778 Reviews

67 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 13th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Prestigia 4 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid for the booking. When we got to the hotel the hotel staff couldn’t find our booking. Called prestigia customer service and recording said no agent were available and they will contact us ASAP. Had to go to hotel next door since this one was fully booked. Had to pay 3x the cost. Prestigia emailed us three days later to inquire about the issue. I am glad we didn’t wait for them to contact us that night or we would have being waiting for three days in the hotel lobby. They agreed to refund my original amount paid since I initiated a dispute with by bank. I still had to cover all the extra hotel charges and let alone all the frustration and inconvenience with the kids. I suggestion to others is to learn from my experience and avoid them and go with some other booking company that has better reviews. Booking ID 271025-ABDU-1739449”

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Posted 3 weeks ago

“The company appears to be very untrustworthy, and their customer service is terrible. There’s no way to actually call and speak with a live agent. Make sure you carefully review the breakdown of all the fees. I booked a hotel, and my confirmation stated that all fees—including resort fees—were already included in the amount I paid. I found this unusual since resort fees are typically paid directly to the hotel, but I assumed the process had changed since the breakdown clearly indicated “all fees included,” including resort fees. However, that was definitely not the case—when I arrived at the hotel, I was charged the resort fees again on top of what I had already paid.”

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Posted 1 month ago

“Scammers!!”

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Posted 2 months ago

“Extremely Slow Refund – Disappointed with Prestigia I cancelled my reservation at New York Hilton Midtown through Prestigia (reservation 090925-BERE-1728106). I was told my refund of €2501.10 would take 15–20 business days. This is far too long—most refunds are processed within a few days. I expected Prestigia, a professional booking platform, to handle refunds promptly. The delay is causing unnecessary stress, especially with my credit card about to charge the same amount. I hope Prestigia improves its refund process to meet the standards expected from a reputable company.”

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Posted 2 months ago

“They do not refund. I have been in contact with them since over a month now and have only heard '' we have escalated your case and we will get back to you''. Even if you follow the rules, it doesn't matter.”

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Posted 5 months ago

“There was no answer at any of the phone numbers they listed. They did not respond to my email either. They have not contacted me in anyway and now I am passed the deadline and they want full price to cancel.”

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Posted 5 months ago

“Good luck getting a refund. I had to cancel my trip and did so within the time frame for a full refund. I received an email confirmation from them stating I would received a full refund within 7-10 business days. After the 10th business day passed and I had not received my refund I called and was given an excuse as to why they had not yet. I emailed multiple times and received an auto generated response. Now, nobody even picks up the phone. Absolutely terrible.”

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Posted 5 months ago

“I strongly advise against using Prestigia.com following my terrible experience. I booked a prepaid 4-night stay at The Carlyle Hotel, arriving on Wednesday, May 14th. Upon check-in, the hotel informed me that Prestigia had reserved only one night instead of four, forcing me to check out abruptly on Thursday, May 15th. Despite having fully prepaid, this mistake was incredibly inconvenient and disappointing. Attempts to resolve this with Prestigia have been frustratingly ineffective. Their customer service is accessible only via email, and responses from representatives—specifically Hamza R, Yasmina, and Ghita—have consistently promised prompt refunds but have delivered nothing. It has now been over five weeks, and I have yet to receive the considerable refund owed to me. I’m deeply disappointed by Prestigia’s lack of accountability and responsiveness and genuinely concerned that other travelers might face similar experiences. Proceed with caution if considering booking through Prestigia.com.”

Prestigia 1 star review on 21st June 2025

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Posted 5 months ago

“Stay away from this company. I cancelled a booking on April 17th and it's now June 19th and still no refund. I was promised it would be refunded within 5-7 days and despite dozens of emails and calls I am still waiting. Look at the other reviews before taking a chance with these scammers.”

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Posted 5 months ago

“After going in circles with the online trading platform’s support, I gave Mrs. Olivia and her team a try. They exceeded my expectations. Their professionalism, patience, and consistent updates made the process smooth. I finally felt like someone was on my side. I wouldn’t hesitate to recommend them.”

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Posted 5 months ago

“The hotel I was staying with authorised a 50% room refund and advised Prestigia in writing. It's been over a month now and still no refund. They use delay tactics with no intention of giving you the refund. THIS COMPANY IS A SCAM. STAY AWAY FROM THEM. THEY NEED TO BE REPORTED TO THE AUTHORITIES.”

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Posted 5 months ago

“They drag refund for weeks giving lame excuse. Still processing even though they promised refund soon”

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Posted 6 months ago

“I booked a resort through them (with free cancellation) for 5 nights in Turkey antalya that cost me over 2000 USD. I have decided to change my plan later the same day and cancelled my reservation. I received an email stating that my refund will be processed in 7 to 10 business days. Actually, it took them only 3 days to do so and I have all my money back. They are trusted and by their word”

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Posted 6 months ago

“Success with AI XALTDD.COM they got my funds back”

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Posted 6 months ago

“We have cancelled our reservation that was meant to be for October 2025 already since 24th of March 2025. Still no refund. Standard email saying it is currently being processed. This is unacceptable since it clearly says refund within 7-10 working days. Have anyone taken a legal action against them?”

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Posted 6 months ago

“We do not get our money back after a cancellation. And it is a serious amount. I already have 10 excuse messages, but no money!”

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Posted 7 months ago

“I recently booked a trip at a great price before reading the reviews on prestigia.com, then canceled it same day after reading the reviews. I'm so glad I canceled it because the reviews are true as posted. I was told refunds are processed 7-10 working days. After 12 days, I sent customer support and email and and replied they are still working on it and will get it back by the following early week. I got suspicious but still waited. I waited until later that week, no refund. Sent another email and they replied sorry for the delay with no reassurance. Then filed a dispute with my credit card company. Thankfully, problem was resolved. Check with credit card company on time frame to file a dispute. Don't let it wait too long. You won't get your money back.”

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Posted 9 months ago

“They cancel the reserve and don't make the refund. Beware they are scamers.”

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Posted 10 months ago

“I only gave 1 star because that's the only way you can write a review...but in all honesty 0 STARS..this company is a scam...took from my account twice and of course you can't get a hold of anyone to fix the problem...STAY AWAY FROM THIS COMPANY!!! they are only out to steal your money”

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Posted 10 months ago

“I’ve been waiting for a refund from them since July 2024. It is January 2025 and I still have no refund. I’ve contacted them multiple times and have a thread of 22 emails where they profusely apologize for the inconvenience and thank me for my patience. They say that the issue has been escalated to the financial team and the managers etc. today I called and 2 operators hung up on me when I requested to speak to a manager. Now my number is blocked and doesn’t even ring when I try to call them. STAY AWAY!!!”

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Posted 10 months ago

Prestigia is rated 3.6 based on 778 reviews