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PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello!!!! My 21st birthday is the 25th I ordered two orders to wear on my birthday express shipping could you please do anything in your power to make sure they come on time ? I live in a small town with nothing else to wear please sos !!!! -Shannon”

Posted 3 years ago

Hey Shannon, We've taken a look at the tracking for your 1st order and this is being processed at the couriers main hub so out for delivery soon. Your second order is at the local depot so should be out for delivery in the next 24-48 hours. Not long to wait! Happy birthday in advance and we hope you have a great day. Thanks Usman

Posted 3 years ago

“Amazing great service”

Posted 3 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 3 years ago

“I was very happy with the Customer Service I received today. Courtney S was so helpful with both orders I had concerns about, Courtney S dealt with my query so quickly and was so easy. Thank you so much for your help. Very happy customer”

Posted 3 years ago

So glad to hear Courtney helped get this sorted without any issues. Cone hit us up again soon! Chris

Posted 3 years ago

“absolutely love the leggings and oversized T🔥I’ve been ordering of PLT for years now!!its amazing for money!!great quality too💖🦄”

Posted 4 years ago

Hey Paris, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Was in desperate need of new pyjamas for lockdown and considering the circumstances they only took 6 days to arrive. Perfectly fitting and stretchy too. The lightest material perfect for the heat and sleeping in. They grey pair are very seethrough on the bottom but no one will see anyway🙈 super pleased for new loungewear!”

Posted 4 years ago

Hi Victoria, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

“Ive ordered from there for over a year felt the need to leave a review because im seeing so many bad ones?? I love there stuff.. only issue is the shoes..maybe cos im flatfooted etc there trousers may be twice as long as you..but can always get it tailored.. i love there stuff😩”

Posted 4 years ago

Hi Shireen, Thanks so much for your positive feedback. we have a handy size guide which can also be found here: https://www.prettylittlething.com/size-guide Alex

Posted 4 years ago

“Bought a pair of platform boots very comfortable only thing is need a bigger size so have ordered a size 6 and sending size 5 back thank you very happy with the quality”

Posted 4 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 4 years ago

“Been shopping with these since they first started, never ounce had a problem :) Love this company. Regularly has new clothes, Delivery is always on time :) refunds are always processed well when I've returned clothes. Can't get better than this company.”

Posted 4 years ago

Hey Maya, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“I ordered 9 items from the app with a fantastic 60% off and all of the items came in really good quality and they fit perfectly 100% would recommend!!!!”

Posted 4 years ago

Hey Chloe, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Great prices, great quality and fast shipping”

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Excellent quality. Fast delivery. Excellent thankyou”

Posted 4 years ago

Hey Elisa, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

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Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Everything was on time and was fitted nicely”

Posted 4 years ago

Hey Boo, Thanks so much for your positive feedback. Have an amazing weekend! Chris

Posted 4 years ago

“As always.. Happy with my PLT purchases. Never had an issue with delivery & items i have bought & thats with deliveries nearly every week from PLT. Forever my fave. Kara”

Posted 4 years ago

Hey Kara, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“I love the stuff so much I just cant stop buying”

Posted 4 years ago

Hey Lisa, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“I've ordered a few things from here and I have to say I love it. I think unless they have a sale on some of their stuff can be quite expensive. I've never had to deal with customer service, and never (touch wood) had to return anything. Delivery has also been really good.”

Posted 4 years ago

Hey Charelene, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“Us order arrive quick. Wish is bonus.Lots of nice things you can found in site. My daughter loved. We definitely buying again.”

Posted 4 years ago

Hey Lana, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 4 years ago

“Teens clothes are so in and out, this is a perfect site to buy from easy for them to browse then go direct to mum to press the buy button. Very quick delivery too”

Posted 4 years ago

Hi, We’re happy you’re happy. Come shop with us again soon. Alex

Posted 4 years ago

“My orders always come the next day as requested and the quality is great for the price.”

Posted 4 years ago

Hi Leah, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 4 years ago

“Fantastic service!!! I pay yearly for next day delivery and have never been let down .”

Posted 4 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

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PrettyLittleThing.com is rated 2.6 based on 2,339 reviews