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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Abby Parker
Verified Buyer
“Rubbish, called because of rubbish quality and they never called me back. Last year they messed up as well but I just gave them another chance and again the messed it up. Don't order from here!”
Helpful Report
Posted 9 years ago
Amoy Gray
Verified Buyer
“Susbstandard goods, had to pay to return items which were of poor quality. Would not use this site again.”
Helpful Report
Posted 9 years ago
Christopher Beedle
Verified Buyer
“I haven't recived my order as yet and did not get an e-mail confirmation so I dont have a tracking number to find out where my order is. The only corespondent from Prezzy box is this review e-mail”
Helpful Report
Posted 9 years ago
Hi Christopher, thanks for your message. Your order number is 100899891 and the order tracking shows the order was delivered through your letterbox on 27.11.15. If you have any further queries on your order please contact Customer Services here: http://www.prezzybox.com/Thread/NewThread Regards Prezzybox
Posted 9 years ago
Alan Humphreys
Verified Buyer
“The chocolate was very much smaller than it looked on the web site, it was poorly packaged and arrived broken, so much so that I couldn't give it as a present to my wife as was intended.. extremely dissapointed”
Helpful Report
Posted 9 years ago
Hello Alan, thanks for your message. We're so sorry to hear your order arrived damaged. Please contact Customer Services here: http://www.prezzybox.com/Thread/NewThread and they will be able to resolve the issue for you. Regards Prezzybox
Posted 9 years ago
Sara Diss
Verified Buyer
“I still haven't received over half of my order, does that cover it? Not a response to my email trying to find out where my order is? ...”
Helpful Report
Posted 9 years ago
Hi Sara, thanks for your message. We're sorry to hear of the issues you had with your order. I can see from your order history that Customer Services have since been in touch and resolved the issue. If you have any further queries please let us know. Regards Prezzybox
Posted 9 years ago
Jim Goldie
Verified Buyer
“Still waiting for parcel.not arrived at time of writing review.”
Helpful Report
Posted 9 years ago
Natalie Wright
Verified Buyer
“I still have not recieved my ordered items.”
Helpful Report
Posted 9 years ago
Hi Nicola, Thank you for your email. We're sorry to hear that you haven't received your items. We can see on our system that our Customer Services team have dealt with your query directly and this issue has now been resolved for you. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,
Posted 9 years ago
Zara Butt
Verified Buyer
“I have been waiting almost over a week and I have not received my items which were birthday presents”
Helpful Report
Posted 9 years ago
Good Morning Zara, Thank you for your feedback. We're sorry to hear that your order has not arrived as yet. We can see that a member of our Customer Services team has dealt with this directly and requested that your order is re-sent for you. This will be with you any day now. Once again, please accept our apologies for any inconvenience caused by the delay and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 9 years ago
Mohamed Al Hosani
Verified Buyer
“Few weeks back i tried to purchase a gift from your company but the request was cancled because you don't deliver to my area. And what made me disappointed that my money was not refunded and when i mailed your sales department i didn't recive a clear answer and i got ignored. Hope my review helps you.”
Helpful Report
Posted 9 years ago
Good Afternoon Mohammed, Thank you for your feedback. We have messaged you on several occasions to give you further information regarding your order. Your money was not taken by ourselves as we do not process international orders. It is preauthorised by your bank. Depending on the bank, preauthorised money can take anywhere up to 2 weeks to show in your available balance again. Hope this helps,
Posted 9 years ago
Jack Hardman
Verified Buyer
“I order this item coming up to two weeks. I paid £4 for deliver and so far it still has not be delivered to me. This is the first time I have used this site and so far I have not had a good experience.”
Helpful Report
Posted 9 years ago
Good Morning Jack, Thank you for your feedback. We're sorry to hear that there was a delay in transit with your order. We can see from the tracking that your item has now been signed for. Please let us know at your earliest convenience if this isn't the case and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Adele Willmott
Verified Buyer
“Haven't even received the things I bought from this company. Scam. Keep away.”
Helpful Report
Posted 9 years ago
Good Afternoon Adele, Thank you for your feedback. We're sorry to hear that your items haven't arrived yet. We can see that our customer services team have contacted you regarding the query with the delivery address and your items are now being re-sent to you on a next day delivery service. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
John Myers
Verified Buyer
“Ordered Item. Money was taken out of my account. 2 weeks later and the item had not arrived. Called PrezzyBox and was told that someone would call me back. Didn't. Called a few days later, and was told someone would email me. Didn't. Called back a third time to be told that the item was not available (despite the money having been taken from my account). Asked for a refund. Won't be back.”
Helpful Report
Posted 9 years ago
Robert Smith
Verified Buyer
“It was left outside the door in the rain and no card to alert is”
Helpful Report
Posted 9 years ago
Hello Robert, Thank you for your feedback. We're so sorry to hear that your item was left outside in the rain - much more care should have been taken when delivering your parcel. We sincerely hope that the item hasn't been damaged, but please let us know by emailing us on: csteam@prezzybox.com, if so. As a way of apology for the way your item has been delivered on this occasion, We have actioned a refund for your delivery costs, which will be back in your account within the next few working days. Once again, please accept our sincerest apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 9 years ago
Hulya Ozturk
Verified Buyer
“I didn't even get my order to write a review about it. I was very excited when i ordered it but it turned out a total disappointment. I talked to one of their customer services but they told me they will send a replacement for my order but it was birthday gift. So it was meaningless to ask for a replacement. I think they should change their delivery company. They have really nice gift choices but if you don't get them on time it is nonsense to order from them”
Helpful Report
Posted 9 years ago
Laura Wedmore
Verified Buyer
“Unfortunately, I am very dissapointed. I purchased 2 puzzles (2 different postcodes) for Xmas gifts. I received both together and there is no way of knowing which one is which. As they are gifts I do not know the area well enough to identify from the puzzle. I expected them to be labelled to be able to tell them apart. I don't know which puzzle to give to which person. There is no street names on the puzzle nor does it show where the house is. The image is not very good (blurred) and the puzzle is much smaller than I expected. I do not feel the quality/product were worth in total £60. Very dissapointed.”
Helpful Report
Posted 9 years ago
Gavin Read
Verified Buyer
“I ordered my item on 01/11/2015 and it still has not been delivered 12 days after the day it was due to arrive. I have had no email, mail and telephone confirmation that a delivery has been attempted.”
Helpful Report
Posted 9 years ago
Good Morning Gavin, Thank you for your feedback. We're sorry to hear that you're yet to receive your order. We have checked your tracking for you - There appears to have been an attempted delivery of the item on 05/11 and 09/11. We can confirm that your order is due for another attempt today. Our Customer services team has sent you a direct email in response to your complaint and as a way of apology for the delay, have also actioned a refund of your postage costs. Hope this helps and once again, please accept our apologies for the delay in receiving your item. Thank you, Prezzybox.
Posted 9 years ago
Ann MURPHY
Verified Buyer
“far too expensive, found cheaper elsewhere, & postage far tooo high”
Helpful Report
Posted 9 years ago
Charlotte Baker
Verified Buyer
“I ordered a personalised cheeseboard from yourselves, it turned up with me and Mrs on it for my gay uncle and his partner I think it's disgusting how you could be so presumptive!! On top of this I then emailed yourselves in relation to this incident and no reply to my email!! If a product isn't fit for purpose I'm intiltiled to a refund! Please get back to immediately on this matter!!”
Helpful Report
Posted 9 years ago
Good Morning Charlotte, Thank you for your feedback. Our team did send a reply to your email on 09/11, stating that these particular items come with a standard title of 'Mr & Mrs' but that we are, of course, able to make alternative personalisation arrangements if contacted prior to placing the order so that we can make our suppliers aware. We have forwarded our response over to you directly and hope to resolve this issue as soon as possible for you. Thank you, Prezzybox.
Posted 9 years ago
Chris Coombs
Verified Buyer
“I ordered a rocking horse for my grandson's first birthday. It showed as in stock, so I ordered, got confirmation and paid. Only when it didn't arrive 3 days later and i queried it I am told they dont have stock after all and not getting any more in. Not happy!”
Helpful Report
Posted 9 years ago
Hi Chris, Thank you for your feedback and please accept our apologies that your item was out of stock. On extremely rare occasions if the stock of an item is low, it can cause a crossover between orders placed at the same time. Our team emailed you as soon as possible to notify you of this issue in order to prevent any inconvenience.. Once again, please accept our apologies for any inconvenience caused by the out of stock item and please don't hesitate to contact us on; csteam@prezzybox.com should you have any other concerns. Thank you, Prezzybox.
Posted 9 years ago
Erica Hall
Verified Buyer
“Stay away, this is not as it looks on screen. The monogrammed jewellery box was much poorer quality than it appeared on prezzybox. The wood has a green tinge to it and the drawers are poor quality and don't fit snugly so they move around left to right. Unfortunately this is a personalised item otherwise I would be returning it right away. Bought as a gift and was embarrassed to give it. Avoid!”
Helpful Report
Posted 9 years ago
Good Afternoon Erica, Thank you for your feedback. We're sorry to hear that you're disappointed with your item. If possible, please could you send us a photograph of the Jewellery Box to: csteam@prezzybox.com, so that we can send this over to our suppliers and look into it for you? Thank you, Prezzybox.
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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